I was charged wrongly for a lost key, and I clearly have pictures showing that the key was dropped in the dropbox. I will be reaching out to HR concerning this issue.
Kayla H
Customer Reviews for Aycock Property Development
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Resolve location issues within the app, customer support should ensure customer gets on the way before ending the call, when U-Haul changes pickup location the miles allotted should be adjusted to & from, verification process should be explained at time of reservation to prevent possible delays, ensure the correct location/instructions are left to retrieve key
venita mThe U-Haul app is not customer friendly. Whenever I attempted to upload photos, the app timed out. This extended my time to check-out the vehicle and return it. Overall, it was not a good customer service experience. As for the location, nothing spectacular but also no complaints.
DeEric HLove this location out of all other locations
Moneca GBig dawg came in the clutch, got me in shape early in the morning too! I appreciate you sir, will be following up with you on those personal endeavors as well. He will be there when you pick up and drop off, customer service was A+! Please bring your money here for a U-Haul …good people, good business
Darius MI was very satisfied and I will recommend anyone too this location
parzetta r5 starts great service Fast friendly
kamyra uIt was closed when we dropped off the trailer at 12:30 in the afternoon on a Saturday. Never saw anyone.
Troy MThis was an absolute amazing experience. The easy help and pick up of the uhaul truck really got my moving experience going quickly.
Alicia SAycock was VERY professional and friendly! They made this process quick and easy. I truly appreciate their kindness.
Annastasia SMr Aycock always goes the extra mile to make sure I can get equipment I need when I need it . Thank you for your good business!
DALE WVery professional and easy process!
Shundra BSimply outstanding!!
Paster EAdded SafeMove without my knowledge
Alisha LThe Aycock's were closing but allowed me to rent a Uhaul at the last minute. They prayed with me and wished me well! Amazing place to rent from!!
Amber CMr Aycock delivers a very professional, world class and down home experience every time.
DALE WThe truck needs serious maintenance. The shocks/ struts are really bad I had to significantly reduce speed to keep from bouncing all over the place. Mr. Ayecock is a nice man, very respectable. This review is solely about the condition of this truck.
Kevin HThe customer service was awesome!! We would definitely recommend this location. Very helpful and professional. Thank you for making our move to the area a smooth process.
Freddie TVery professional
Shierly AN/A
James AGreat customer service, overall positive experience. Thank you!
SETH QFriendly and very personable and accomodating to the needs of the customer.
Latasha BI will return as a customer anytime! Mr. Aycock was very personable throughout my U-Haul reservation. He made sure I had everything I need before leaving, and even provided help when I was looking for an extra hand in moving. He knows how to make his customers feel calm in chaos (you know how stressful moving can be). Thank you again!!
Keyondra FGood service
MARTIKA JBest experience I’ve had… Very friendly and fast service. I know where to go to next time I need to move again. Thank you for your services
Tamara MThank you. The whole experience was great!
Shenikwa CMore information on each site of what's available to rent.
Kraig BI didn't have any problems, a very clean truck. The truck was ready when I got there. The location was perfect. I was treated very professionally by staff. I would highly recommend UHAUL this was my first time and I enjoyed driving the truck.
Luby AExcellent service.
Robert CMr Ayecock was wonderful!!
Kevin NGreat customer care and knowledgeable staff
Joseph PGreat Service and I appreciate the generosity that was represented to my son (Snoop -Dog) LOL, and myself. Thanks Again and I would recommend this location to anyone. 😃
Sharon GEverything was perfect
Rafe HI rented an open trailer. The spots to park it are very sloped and I was worried it would roll down and hit the building overnight. Not sure how to fix that just an observation
Jeremy BExtremely kind customer service
Maile SThey were outstanding! Use them to teach other U-Haul vendors on how to treat customers!
THOMAS FReally nice ppl they even helped me with my 2nd reservations
Jose CVery strange, no one to interact with just drop of location left the trailer in the parking lot which is very narrow and not easily accessible for equipment drop off. next time I will use the larger sites on I35 or Hwy 67.
Stephen RI appreciate Mr.AYCOCK from Dallas for his excellent customer service and professionalism! Thanks
joseph pExcellent customer service
Cleve MI was well taken care of at 211 E. Beltline Rd. The ower tool excellent care of me.
Pete MMy experience was absolutely amazing!! There was a couple helping me, I felt like I was losing hope because I couldn’t find a U-Haul and it was a Sunday so most businesses were closed, but this couple helped me with no problem they got me set up with everything I needed fast and easy!! Thank y’all so much I will definitely be referring my family and friends to this location!!
Kavion WNothing
WILLIAM CNothing
WILLIAM CThe best help I've received thus far!!
JOKTAN DGreat customer service! Friendly! Made the experience less stressful!
April BThe people are very nice and helpful. And willing to answer any questions. They made sure I had a great experience. I recommend this location to anyone that needs a U-Haul.
Ricky SThese guys helped me out in a pinch! Very nice people! And exceptional service!!
BONNETTI GShow the customer how to use the auto transport trailer. Specifically, tell them about the fender that folds down to allow the driver door to open. This way a 250lb man isn’t told to climb through the backseat and to push the vehicle the rest of the way onto the trailer. Also, when a truck clearly needs an alignment and/or suspension work, don’t rent it before it’s fixed. It’s very hard on folks arms to control a vibrating steering wheel for 800 miles. Last, please put the correct amount of fuel that is in the truck when renting the truck. Thank God we got a picture of the gauges before it was pulled off the lot. Having to get ahold of Uhaul customer service has been a challenge to get this corrected.
Jennie CVery smooth check out process
Olivia SI see a $14.00 charge on my bill that I did not authorize. I did not add any of her collision or insurance on my reservation. I need to know who I need to contact to get my money back on this reservation.
Ronald GMr. Aycock allowed me to use my rental an extra day passed the original agreement. GREAT BUSINESS!
DALE WOffice was a closet. Wi-Fi took forever. Put wrong number of trailer on the contract.
Patricia GSuperior customer service. Very friendly and made my moving experience less stressful. I Thank God for sending me to his location. Glory to God
Rita RNothing
JAMES FThe owner take carr of me after hour! Great person I recomend 100%
Miguel MGreat customer service
Monica DThey were fast and efficient
Mark ONone everything was good
Bobby GWarm and inviting! Thanks for your help
LUCY PMr. Aycock answered the phone right before closing and got someone on the line for me to change my original drop off location to his location due to the other location not having a drop box. He was very professional and went above and beyond to help me out. I will definitely refer him to friends and family. Excellent customer service.
Eric GNothing. Pick up with Mr Aycock was perfect!!!
Jill KWas a great guy and easy process
Marcus LNot charge if the vehicle had not been used and make sure the maintenance is up kept so that you can have a smooth ride without being ripped off.
CYNTHIA WService was very good, process was smooth and the price was fair....so I cannot ask for anything more> Thank you
ANESSA L