The facility was just fine. The agent was great. My problem was the location. It was a 2 drive to and then back to my needed location!
Ted Drake
Customer Reviews for B Secured Self Storage Cosmic Court
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Staff is great too! Thanks
Cherie Redd$125 dollars for a 19.95 per day vehicle is ridiculous!!!!
kimber kneelandUhaul customer service telling me I need to drop it off at another location an hour away, then hanging up on me when I said that would not work, was not professional.
Jason PolimenoA great customer experience!
michael kremerAmanda and Carol are both friendly and efficient. I enjoyed the rental experience because of them.
Debra NourazarThe lady that helped us was amazing.
PATRICK ATLANMileage out on contract totally inaccurate. I drove to Sunnyvale, CA then back to Copperopolis for a total of 269.2 miles. Was charged for and extra 128 miles due to paperwork mistake. So why didn't I get the mileage corrected before departing...LONG FRUSTRATING Story.
floyd mckeeCarol was helpful and very friendly:)
Julie MartinezReservation system is a joke.
Steven SmileyThe lady in the office was very helpful and knew everything I neeeded for our move. I would recomend her to anyone who asked.
dennis bowenYour emailed information to me was constantly wrong!!!! Inaccurate information sent over and over. Your call center completely unhelpful because I was on hold for hours.
Susan RidgwayIf I have the opportunity to rent again. I will find another company other than Uhaul.
DEBBIE GURICHThe First Lady who helped was great… the older lady act like it was her personal vehicle… asked where did we go? and why… like why is that any of your concern the truck is back in One piece
Jeremy MageeGreat customer service
brenda stoufferCustomer service was 5 stars. Carroll was absolutely fantastic.
Steve EmeryOffice staff was very friendly and helpful.
Dax GaffneyCarrol was wonderful!
roger mcneilFriendly customer service.
Peter PowersBoy was I glad that the employee was on site. I had a dreadful time with the app online. April, the employee took over and the process was a breeze.
JOHN KENNYInside of the cab hard dirt and grass on the floor. It hasn’t been swept and I don’t want to be held accountable for that because I didn’t do it. Also the right side passenger outside rearview mirror does not adjust.
Michelle BraskatExcellent service. First rate. Pleasant and knowledgeable agent.
Anthony Violaumm they had no clue that i’d travelled 45 more miles that what i was supposed to do and treated me like it was nothing. not their fault but U-haul should communicate that situation.
John AllenFriendly people , great service . Thanks !
monte Faust"Carol" at at B Secured self storage in Copperopolis went above and beyond my expectations.Shes very professional and compassionate of my needs to help.Its nice to find "real" people with a heart still out there.... Thank you Carol....
sarah mccoyQuick in...quick out, and on my way
Kevin BabcockWas charged $100 deposit even though I paid with a credit card. Called Uhaul ahead of time to make sure there wasn't a deposit required and was told if I paid with a credit card there was no deposit required.
Kurt KrauseEverything was perfect
Stephen SleeperNothing! The Gal in the office was very helpful and knowledgable!! I was in and out, she checked out the truck and explained everything for us!! Great experience!
John LancasterThe advertised price per mile was .89 and when I read the contract it had been changed to 1.09 per mile without being notified. This in my opinion was fraudulent! I would never have rented from uhaul if I knew this has happened. Very dishonest
Jennifer BakerNothing! I was impressed with this classy facility! Felt like I was in a bank. Clean, neat, decorated nicely!! Personable well trained polite representative. A+
Gary KillgoreInspection of motor had antifreeze leak that was in plan sight
David PARMLEYShe was very helpful and kind
yancy webbCarol was awesome! The absolute best! Telling everyone! Chris maag and maureen pilati
Cristopher MaagExcellent
ed dellService and personnel were the best. They knew what they were doing.
WILLIAM BROWNNothing to suggest. Friendly and competent agent.
Ron Von TrappSynchronize your online and in person store fronts. It’s bullshit I online says it will be one cost and in person they tell me another.
Giovanni HermosilloCarol was nice and very accommodating.
daniel vezinawThe lady was real nice and helpful
Kevin OlearyLocation says they are not a dropoff location, though when we made the reservation we were able to specify it as a dropoff location.
SHUXIA LEENothing at all. Carol was the most professional person,and truly cared about my moving experience. I would give them 10 stars that they deserve,i will reccomend them to all..
michael sandovalThe U Haul employee that handled our rental was very cordial and helpful. Great experience!! Thank you!
SYLVIA ONEILLNothing I can think of. Personnel were fabulous.
Paula McdovenI just had to drive 35 miles one way to pick up the truck.
David HallCarol is excellent. Such a pleasure to work with.
DEBBIE LUDWIGVery good service!
MIKE SMITHCarol is the nicest person who can deliver a great service.
kevin tomEverything as promised and expected
Ronald AlameidaVery friendly service. No improvement needed.
Brian McGovernThey were awesome and able to accommodate my last minute schedule change. Thank you for all your help.
Dawn UttleyGreat place, great service , the entry driveway could be improved a bit , trailers tend to tweek and stretch a bit pulling out , but great overall place
Alejandro solis