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roxanna R
Customer Reviews for BDS Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'll be use this location again in the next 30 days. He was very helpful with helping me with the check in.
Passion WHe was almost closed when I called. He stayed open past his hour justto help me. Thats going an extra mile
Stephen KN/a
Regina MFirst of all, the person had to be called on the phone and he sent a link for me to handle myself. He said well I’d do the same thing if I was there myself. He asked for me to text my drivers license. Didn’t ask about adding insurance. The truck had low tire pressure so that was a problem! He emailed the contract, estimates and receipts. I would not recommend this location to anyone but I wish this would not have been given to me as an option to pick for a location to use because I didn’t luck it myself!
ronnie rMaybe add something that can be easily scanned to access which will ask for reservation number, instead of going through the entire website. I started going through google and it was a mess!!
KIMBERLYN SThis is due to the request for money (due to a citation), which no one contacted me about after I requested to see documentation about the alleged citation.
Terylon BEmployee was knowledgeable and more than helpful.
Renika AThe drop off location for the vehicle needs to have the key drop off CLEARLY marked. There was no indication where the key drop off was anywhere on the building where the truck is picked up and returned.
Samuel FEverything was great
MIOSHA HAgent at this location was courteous, respectful and helpful. Smooth service. Will recommend !!!
Hortance TSteve was very helpful
Laris bIt wasn’t well lit for the nighttime pick up
Marleen GLack of integrity at this location. I was told to have the uhaul back before a certain time and once I arrived before that time, he said he had another reservation for 2 hours before I brought it back and that he was going to cover those charges for the misunderstanding . However, Once the charge went through I was charged double the amount.
Bianco MThe overall experience was awful starting out. I was told my 5x8 cargo would be at a different location than closest to me, where I ordered 3 days before, I called other location the day before to confirm. Pick-up morning I received a call about an "upgrade" I don't want. They find a 5x8 at another location across town, I can't reach them to confirm (no answer). It's time to go, they find another trailer in a very sketchy part of town. I'm desperate, I agree, it's a one hour trip both ways to pick-up & I have help arriving before I can get back. Steve assures me he has what I need. That man saved my day & good will. He worked on lights caused by a problem on my end, called around until he found a solution. Steve is a HUGE asset as a face of your company, as was the LAST Service Agent I spoke with - didn't get her name, highly anxious by the time I talked to her. Happy ending for me but the process was anything but easy. I neglected to mention it was a one-way rental at beginning but I was unaware that it was an issue. It should be a first question if your sites need to know.
Debbie AI called before dropping off the truck was was directed to park the truck to the side with the other U-haul equipment. The location was a bit chaotic at first, but I quickly realized that U-haul was only one of the businesses at this location. I found Steve who quickly checked me in and we were on our way. I only wish I had eaten such a big lunch and could have stayed for Steve's crayfish boil!
David KYeah
JOHN WMr. Steve and Alex was extremely helpful with getting the truck that was needed. They was also very acommodating with our needs! The customer service from Mr. Steve was off the charts and a few other stores can take notes! I would highly recommend this store to anyone we know and if we need to move again we will definetly use this store! Thank you for all the help yall have done and have a wonderful Christmas.
Kris KEverything was wonderful
rachel jEverything was great mr. Steven was very helpful
rachel jThe young man was very informative and polite.
Lucille RMy card was overcharged for service. I didn’t go over my mileage, and the gas was put back more that what it had.
Marcus Y