Customer Reviews for Bp Claymont
(U-Haul Neighborhood Dealer)

186 reviews

3421 Philadelphia Pike   Claymont, DE 19703

(302) 246-5703

Location Hours

  • Mon-Sun: 8 am - 3 pm
Special Operating Hours
  • 6/19/2021 - 6/20/2021: Closed

Services at this Location:

Contact Us

(302) 246-5703

3421 Philadelphia Pike
Claymont, DE 19703

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 3 pm
Special Operating Hours
  • 6/19/2021 - 6/20/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My online registration was flawless..getting keys for van and return also went without any problems...Inform customers to have their phones fully charged..and they will be off to complete their move in minutes. Thank You

Monique B. 
Rating:
1.0

Dolly was not there, nor were the moving pads. Extremely dirty bed.

Seir K. 
Rating:
3.0

The gas pump that I used to fill the truck did not work

Dale C. 
Rating:
5.0

Tried the 24/7 pickup feature but I could not connect to network. Disappointing. Attendant was very knowledgeable and helped me out in no time. One more feedback: why do I have to sign in every time I start my app? It's frustrating...also if I logged in the app why do I have to enter all my information again when making a reservation? Improvement could be made there.

Matthieu B. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

When I returned the truck the lady refused to close out the rental right then and almost two weeks later they are trying to charge me a $50 cleaning fee the truck was returned cleaner than we received it. This is poor business practice and the BBB will be contacted

Stephen C. 
Rating:
1.0

Customer did not leave a comment.

TERRENCE L. 
Rating:
2.0

Always consider in helping the customer extra mile

Caroline M. 
Rating:
1.0

self serve gas station creates constant interruptions took almost 45 minutes to get keys yet reserved on line was always 1-way rental... rec'd 1-way key yet processed as return same location i did not sign any paperwork but received agreement that appeared signed by others above my printed name will never rent from this dealer again roberto rosa at vineland nj u-haul was outstanding & extremely helpful to try to resolve

CHRISTOPH P. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Got Live if you want it ! Or contactless if you prefer Only thing easier is having them move it for you (which they can arrange if you Want that Too!)

Robert W. 
Rating:
4.0

Customer did not leave a comment.

jada T. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

ALBERT C. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
3.0

After about 45 minutes there trying to sort the issue of the gas tank being given to me at half (I took my own picture when I first got the truck) but having paper work stating it was full, the store employee made a call and said "it was ok." This location dropoff was not inviting, it took a long time to finally speak to someone because there was only one person running the gas station, store, and the uhaul rentals, and there was no clearly marked signs indicating where to go to finalize the dropoff and where to park the truck.

Alice P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY H. 
Rating:
5.0

Nothing

Jeanette W. 
Rating:
3.0

Make sure you have one person doing the rentals alone because I had to wait while customers came in to pay for their gas purchases.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

everything was done in a timely manner and everbody that helped me were exceptional

Stan L. 
Rating:
2.0

I was so annoyed I booked for a van and I ended up with a 26 haul car of which it was so big and I only wanted to pick something from a certain point to my home and I'm being told once you've paid you cannot choose another car of which I found so disturbing.

Caroline M. 
Rating:
4.0

Little Concerned on The refueling cost?

Gina D. 
Rating:
5.0

Customer did not leave a comment.

Fatih Y. 
Rating:
1.0

The gas tank for the truck was not Full when I picked it up. I was charged for 4 gallons of gas when I drove the vehicle only 12 miles. It even says 12 miles on my receipt. I called the location and left a message asking for a call. I never heard back.

Harry W. 
Rating:
5.0

I rent from this location often and have a positive experience every time. Also the owner is very nice.

Tanya T. 
Rating:
5.0

Great services.

Rohit K. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
3.0

Vacuum and wipe down interior a bit more.

Vincent V. 
Rating:
5.0

Maybe more lighting in the rear of this location.

JAMES A. 
Rating:
2.0

I ordered 12 pads and when I got there they didn't have any. Only scraps lying around. The employee found me 5 in different locations and said that he would see to it that I only would get charged $4. Well that never happened and I was still charged. He also was about to send me away with the wrong dolly (different than what I ordered) which would have also ripped me off.

Holly L. 
Rating:
2.0

I pickup van for 4 hours and bring back in 2 hours and drive 41 miles. When I received bill it was additional charge for $10.00 fir cleaning. I drive 41miles in dry weather and bring 1 box what they cleaning inside or outside. And when I full up gasoline it was $14.78 for 41 miles at the same station where it located. So I paid for people before and may be after..But most important why they didn't give bill go me and sent later to email.I used U-Haul many times before but. Never again

YEVGENIY G. 
Rating:
5.0

Customer did not leave a comment.

HERMAN P. 
Rating:
4.0

Gas station makes it extra convenient

ANDREW D. 
Rating:
4.0

I can honestly say that this was really a pain free experience. I was very skeptical, but other than a minor logistical problem early on..., overall good experience.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
3.0

Communication was not up to par. They left me confused about my bill. I reached out the night I dropped it off and the service attendant couldn't explain my bill to me because there was none. The next day when I was expecting a call or a text or email or anything. I had to end up calling the number that was used to call me.

KATHEY G. 
Rating:
3.0

The proper rental equipment was not in the truck.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

HERMAN P. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Nicest people ever.

KELLY W. 
Rating:
5.0

It was a horrible experience.

Francisco G. 
Rating:
5.0

Bueno

EDWIN V. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
1.0

The mobile app wasn't working on my phone. After about 2 hours on the phone with a very helpful customer representative, finding out that there's actually no machine to enter a code into and a counter person who knew nothing, someone, owner I think, came in and got the keys out of the locked office. I ended up losing the people that had been waiting to help me unload the truck and had to wait until the next morning and rush to find people to come and help me to get everything done. It was so frustrating.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
1.0

Tried to charge me for a cleaning fee when I left the van in the same condition as I received it.

William H. 
Rating:
5.0

Very Smooth Experience. Very professional. Highly Reccommended

John R. 
Rating:
5.0

Thank you, only comment(s) just maintain the standard of service you've provided. The service representative, and the equipment were outstanding...Thank you again!

ROBERT H. 
Rating:
3.0

Overall ok but the back of the uhaul smelled like a horse trailer. Don't know who rented before me but they must of been hauling hay or some kind of animal.

mark K. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Service was excellent

Winston W. 
Rating:
3.0

Have representative on site.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

I was supposed to get a $10 crddit for seeeping out the truck

SARAH D. 
Rating:
5.0

Very helpful staff there and the vehicle ran well and handled better than I would expect.

daniel L. 
Rating:
5.0

Maybe it was me, but I thought the vehicle could have been better. It sounded awful when you put it into reverse. I had asked for the van but got a box type vehicle instead I would like to be able.lebtomgrt the vehicle I requested otherwise everything was fine.

John R. 
Rating:
5.0

Customer service awesome! So hard to come by these days, especially everything being done electronically & much appreciated....thanks!

GARY C. 
Rating:
3.0

Customer did not leave a comment.

Robert T. 
Rating:
2.0

Customer did not leave a comment.

Justine B. 
Rating:
5.0

Customer did not leave a comment.

krista H. 
Rating:
4.0

Customer did not leave a comment.

saif U. 
Rating:
1.0

Booked truck online. Went to pick up truck during listed "office hours" and agent was not there to give me keys. Other employee refused to give me keys because it was not his responsibility. 35 minutes later, agent on 800 uhaul help number convinced the man to give me the keys. Truck was filthy inside the cab and inside the storage compartment. FILTHY. The items we moved absorbed the filth and the items we moved got dirty from the filth inside the truck. Rented 12 blankets, but only 3 in the bag. We were moving a glass cabinet, and i NEEDED the 12 blankets. Returned truck with fuel topped off, but the agent charged me for fuel. Sent a photo of fuel level at pick up and at drop off, showing as full or fuller than pick up. Still awaiting fuel refund that should NOT have been charged. This location should be dropped by Uhaul, as they are giving Uhaul a bad name and I never want to rent Uhaul again after dealing with this location. DO NOT RENT UHAUL FROM BPCLAYMONT ON PHILADELPHIA PIKE.

amy B. 
Rating:
4.0

Customer did not leave a comment.

BRANDON G. 
Rating:
4.0

Let customers know it's a virtual location

NAKEISHA H. 
Rating:
5.0

Customer did not leave a comment.

Bisanta L. 
Rating:
5.0

Very convenient location. This made it so easy. Thanks!

Jean S. 
Rating:
2.0

The vehicle was just not cleaned well, if at all. Dirt and dust all over the floor. There were even cobwebs. The windshield was so filthy I had to clean it immediately when I arrived home. The outside of the vehicle was filthy as well it needed a good run though the carwash. I utilized the cellphone method for the rental which was a little daunting at first. I called the 800 number and a representative was so patient and helpful walked me through the process, step by step. Kudos to him. The truck was mechanically well maintained and had more features than my car. Wonderful! I have always rented from U-Haul and I will continue to do so in the future.

A J C. 
Rating:
5.0

Great service

Justin C. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM R. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM R. 
Rating:
3.0

It wasn't the location it was the app it works very slowly and when your ready to move your ready to move not have to wait for someone on the app to respond and answer more questions that you've already submitted

Kimberly C. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

Charge me two days it doesn't state on the website if you take for a certain amount of hours it's for 2 days

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
2.0

My account has been charged the full amount that we anticipated. I was told that there would be an adjustment based on the time I returned the vehicle. The vehicle was not clean. The pick up location was convenient.

Carole M. 
Rating:
3.0

The van smelled like wet farm animals, literally! I needed to pick up my recently purchased appliances so I put up with the smell for 2 hours. Its hard to gage if the vehicle was sanitized or cleaned before i got the keys.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Abdur R. 
Rating:
5.0

Customer did not leave a comment.

Carole C. 
Rating:
5.0

The problem I have is not with the location. I had reservations for yesterday and I was not able to get the equipment. The emails about where to pick up the equipment from was wrong three times.

John K. 
Rating:
4.0

She never got off the phone while serving me and I had to wait each time a customer came in. I paid for $599 and when I returned the truck I got an email bill?? Stating I was charged $1172? What. You can't double my bill . I will only pay what she charged me

MARY P. 
Rating:
3.0

The employees were very Informative & friendly. The whole experience of renting a cargo van was made easier with their knowledge & assistance.

MISSY L. 
Rating:
5.0

Customer did not leave a comment.

MALINDA O. 
Rating:
3.0

The truck smelt like wet dog. Dog hair and greasy finger prints were all over the cab of the truck was not cleaned per Covid guidelines! The driver side rear tire the belts in the tire was showing through. If we were not in a pinch we would have never taken the truck!!!

Chris D. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
3.0

The vehicle I drove for this rental has a massive steering problem. Either poor alignment or loose steering mechanism or both. It requires constant left/right quick alternating corrections to remain straight. I'm happy I only had to drive 50 miles otherwise I would have returned it.

Kevin M. 
Rating:
1.0

The BP Station is charging me an extra $126.00 and I am not sure why. It said something about cleaning but we did not leave the truck dirty. I am definitely going to follow up on these charges and press charges if they do not refund me my money.

SHANE H. 
Rating:
2.0

My truck was never checked when returned. I was left feeling uneasy that they may say something was wrong that I was not at fault for

CRYSTAL W. 
Rating:
3.0

My problem was with the online reservation and check-in system. I arrived early and spent 40 minutes trying to get my van rental approved. The in store agent count not bypass it so that I could get the vehicle. I will not use the APP again. Your online system is broken!

JOHN G. 
Rating:
1.0

I did not pick up the moving blankets. The store is as supposed to take them off of my bill. Apparently they did not, as I was erroneously charged $60 at the drop-off location. Please take off all charges regarding the blankets.

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Very easy to complete transaction

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

It was confusing to me at first to pick up on mobile app but my son explained it too me. Thank God for younger adults with the new technology today.

Jacqueline R. 
Rating:
3.0

Check in was somewhat troublesome taking almost 30 minutes, as the agent was not on sight at time of pick up. All was handled by cell phone. Agent was in site when vehicle was returned 4 hours later, and completion of contract went much smoother.

Judith G. 
Rating:
3.0

Everything was fine, excepting the receipt showed we returned it on May 28 when in fact it was Tuesday, May 26 (Monday, May 25, was the Memorial Day holiday).

judy G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
No reviews have been submitted for this location.

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