BP Farmingdale
(U-Haul Neighborhood Dealer)

Rating:

5.0

Adam was fantastic.

Rating:

3.0

Make sure trucks are clean. And mirrors that are not damaged. I reported thus to a uhaul rep.

Rating:

5.0

very helpful

Rating:

1.0

Very upset with the whole experience, would never ,pick- up at a service station again

Rating:

5.0

Great experience

Rating:

3.0

The drop-off location was a BP gas station, not a U Haul dealer. I was not told this in advance and had to stop on the side of the road and ask if this was the correct location. i was then given a phone number to call to arrange drop-off of the truck. When i called, no one answered and the call went to voice mail. But the voice mail box was full so i could not leave a message. Fortunately when i tried the number again several minutes later, someone answered and told me to leave the keys with the service station and he would pick up the truck later. i told him about the mirror issue and took photos of the mirror and milage / gas gauge and sent them to him. I told me the company would "take care of me", implying I would receive some money back for this seriousness of the mirror malfunction. I guess i will believe it when i see it.

Rating:

5.0

The mobile app needs work. The return process was abysmal. The app/webpage restated at least 3 times after submitting a photo as directed. Something that should have been quick was time consuming. I would have been better off going inside and checking out at the desk than continue to use the mobile check out app. I did complete the mobile check out and paid for the rental. The payment part was quick and easy since my credit card was on file as part of the reservation.