Customer Reviews for BP Pointer Ridge & JK Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BP Pointer Ridge & JK Auto Repair

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Curtis P. on

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This was rescheduled to this location due to the worst customer service at 7001 crain highway in Bowie. Doors locked had sigh on door Help Wanted and a phone number. Other customer there dropping off equipment, with same horrid story. Person who answered the phone was rude and unhelpful. Facility was I'd disrepair. Worker from filling station had keys and took supplies from 1 customer ,open the door tossed them inside and rocked and pointed to help wanted sign, and said to call. Then my account was charged twice and I was told it would be 5-7 days for correction. Which has caused an over drafts. This location should be shut down and closed. A very poor representative for H-haul Brand.

Eric A. on

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Customer did not leave a comment.

Brian G. on

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My total was $465.37 which I paid in full before receiving the truck. A day later they charged my card an additional $50.55 for what reason I’m unsure of. I called back to the location where I got the truck from and was told “Uhal did not add the tax to my total” Why would the taxes not be added to the total of the rental?

Eric J. on

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Customer did not leave a comment.

Corrie A. on

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Fast and courteous service. Great experience.

Kenneth L. on

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Manager was very understanding and accommodating.

Karen A. on

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Terrific service!

PETRA G. on

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The truck was slightly dirty on pickup. But it’s a moving truck so all is well. The app process is not the best as it saves time for the employees but not the customer

tony S. on

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No improvement needed the service was a 110% EXCELLENT

nickolas A. on

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The shop owner knew the equipment, and knew the business. He got me in and out quickly.

Lincoln M. on

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Customer did not leave a comment.

Lynette W. on

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We reserved the truck at one location but our reservation was moved to the BP. The area were the Uhaul desk was located was small and dirty. There was one man working the desk and he was trying to wait on 2 people in the location and 1 on the phone. We were in there for more than 30 minutes. We reserved the truck for 6 hours but that was changed to 5 hours and we were charged 2 days rental on the truck and dollies.

alicia S. on

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The owner of this location was very friendly and personable.

Christopher S. on

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Customer did not leave a comment.

mAUREEN D. on

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Excellent service. Very professional.

JaJa H. on

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Great customer service! Appreciated!

German R. on

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Khazal was extremely helpful and efficient, throughout the truck rental process! He made it very easy for me, to pick up and drop back, the rental vehicle. I would definitely recommend Khazal and U-Haul to my friends and family...

Donald C. on

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Customer did not leave a comment.

Patricia H. on

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A very young man was a the drop off and didn’t really know what to do. I had to ask him to write the information down, so they would have a record of the drop off. Didn’t ask to see any paper work, just said park the trailer on back.

Cheryl J. on

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Customer did not leave a comment.

Carl R. on

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Staff was not trained and did not know how to use the computer system. Uhaul's notification system was very misleading. We received a very late confirmation, after midnight, that our pickup location was updated, when in fact it hadn't. When we showed up at the location that was confirmed after midnight, they did not have our truck. We to rush back to our original location to pick up the truck.

Engin T. on

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Great guy, easy to miss shop/gas station on a busy highway, busy location for sure.

Chris Z. on

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Customer did not leave a comment.

Rebekeh T. on

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The individuals who provided us with the truck were personable and helpful. Very kind and professional. If we need to rents truck again we will come back to this location. We originally went to the other Bowie Location at the corner of Crain highway and Annapolis road/197 and they said they were open at 8, but no one was there and we waited until 8:35. This was terribly unprofessional and caused us to run behind that day. Fortunately we were lucky to find the other location and had success!

Gregory M. on

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Would recommend with caveats. To get to the equipment, i had to thread my way down an ally (in reverse) and through parked cars and carefully extricate with truck and trailer. When I returned the trailer, they expected me to put it back through that maze and I told them I would let them do that.

paul L. on

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Marcia M. on

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Virginia S. on

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have the uhaul at the preferred pick up location, instead of me driving 20 minutes out of my way. The preferred location, was across the street.

Carlos H. on

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Terri S. on

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Very good customer service. Convenient location.

Helen C. on

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Michael C. on

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ROBERT B. on

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Tried to charge me 200 extra dollars because mileage wasn't correct when I did the 24/7 service.

Lorene J. on

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Customer did not leave a comment.