Customer Reviews for Backyard Creations

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Backyard Creations

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Brian C. on

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Customer did not leave a comment.

brittany A. on

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I originally was supposed to pick the uhual up somewhere else but couldn’t cause they didn’t have the uhual I needed so the guy offered to upgrade me to a 15’ at this location for the same price of $263. When I got there it was $307.

JONATHAN F. on

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The owner was super helpful, professional and very courteous he answered all my questions and gave me advice on my next rental

Terry D. on

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make renter aware of a cleaning fee upon return. this unexpected charge, pissed me off. if id been aware of it, i would have hosed out.

Brian C. on

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Location opens relatively late and closes relatively early. Had to hold the trailer 2 additional days trying to make it there during business hours.

Paula K. on

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Customer did not leave a comment.

lucinda T. on

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Great truck, great help, great over all experience. Thank you for providing me with a safe truck, and the helpers I hired off Uhaul's website were exceptional. Over all very good experience and much less expensive than I thought it would be. A very good value, truck rental and helpers.

Wayne S. on

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Thank you!

Omer B. on

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Mark J. on

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Donald B. on

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Jude J. on

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Very friendly and helpful.

Edward W. on

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We really enjoyed dealing with these folks. Very nice and personable.

Jill L. on

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Cody V. on

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Jennifer G. on

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They charged me an extra $13 gas charge when I knew I actually overfilled my tank back up. I took a picture before I left and the gas tank was under 1/2 filled. I returned the truck after using it for only 27 miles and paid $17 to fill it at least half way if not more. I paid between $130-$140 total charges and gas my bf rented from Uhaul at another location the weekend before, for the exact same thing and was only charged $54 this place is a rip off, do not use it!!

Timothy M. on

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Very convenient location, friendly and informed representative.

SUE J. on

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Greg C. on

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The owner was very friendly and helpful. I will rent from this location again.

Sean S. on

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Very friendly staff and excellent help in getting the trailer hooked up and accepting the drop off

Katherine B. on

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Great great customer service, will definitely go back again!

Joshua B. on

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Customer did not leave a comment.

Remi Pascal J. on

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Great service from Knoxville, TN to Lake Placid , NY.

katherine M. on

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The representative was so friendly and processed my rental very quickly. Even though the truck was dirty inside and the location is rustic, I would still recommend the location due to the representative that worked with me. He was great!

CAROLYN L. on

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Ken W. on

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Staff was friendly, and provided excellent customer service as they helped correct a mistake in billing.

James B. on

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The gentleman Dave was so very nice.

Remi Pascal J. on

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Excellent, friendly, helpful service.

dewey D. on

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Customer did not leave a comment.

Gordon S. on

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The owner of this site is what made the experience great. He was super helpful, and patient with me getting a truck from a friend to pull one of his car haulers. The car hauler (full ride type), was very nice and well thought out.

Jameson R. on

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Customer did not leave a comment.

Christy B. on

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Mileage estimate was way off, so we were charged for extra mileage. Not happy with hidden charges that show up at the end of the uhaul experience.