Customer Reviews for Bagley Gulf
(U-Haul Neighborhood Dealer)

1,044 reviews

17777 E Bagley Rd   Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

(440) 234-4685

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat: 9 am - 7 pm
  • Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(440) 234-4685

17777 E Bagley Rd
Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat: 9 am - 7 pm
  • Sun: 9 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Nick K. 
Rating:
3.0

The box truck I rented was clean, but when it rained, water leaked into the cabin of the truck from the top of the windshield. I told the attendant when I returned the vehicle, and his response was, “l won't charge you for that.” There was clearly rust above the windshield on the outside of the truck where the water leaked in, so it was not something I did.

Karl R. 
Rating:
5.0

Nothing keep it the same awesome!!!!

Marko K. 
Rating:
2.0

Customer did not leave a comment.

RONALD H. 
Rating:
1.0

Online pick up was the worst experience I've had. Constant loss of connections (not due to my loss of signal; other webpages+apps were working), error loading pages in the APP and web portal, plus issues with the photo identification. I will NEVER use the online pick up option again.

Marek T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Both employees that I felt with were extremely helpful. My only complaint is that the sliding door of the truck broke and tou could tell it's been broken before and not fixed properly.

Amanda R. 
Rating:
3.0

Truck was a little dirty inside. Online pickup was a hassle so we ended up having to go inside the gas station to complete the reservation and pickup process, which took considerably more time than we expected. Location is convenient though and ultimately we got what we needed and priced as quoted.

David T. 
Rating:
5.0

Service was outstanding!!! Great to work with!!

Donald G. 
Rating:
2.0

The reservation system is messed up. They are open on Saturday until 8 or 9, but if you book for 24 hours on Friday for anytime after about 6:30 it forces it to a return on Sunday morning and charges you for two days instead of 1. The information filled out in advance didn't transfer. It was just a long, difficult pickup experience. The person working there was polite and helpful, but the reservation system is not working properly for this location. I have rented at least 20 times from other locations and never had this type of difficulty before.

COLIN K. 
Rating:
5.0

Customer did not leave a comment.

Judith H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Lonnette W. 
Rating:
2.0

I rent them alit never used this location. She kept taking gas station customers and having me wait. I understand but I'm on a time schedule too so cannot wait all day. She also charged me for insurance when I declined it always do so spent more than I like.

vicki G. 
Rating:
4.0

Customer did not leave a comment.

Rich T. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

First of all, I did not realize that the 10 foot trucks do not come with ramps. This made the move very difficult. In addition, I ordered furniture protectors, a dolly and a furniture cart. This location did not have any of those items. I would definitely not recommend this site to a friend as I would not want them left without needed items for moving someone. On a positive note, the person at the station who assisted me was very kind.

Heidi K. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
5.0

Nothing

steven S. 
Rating:
5.0

Send text with links for instructions and pre-use vehicle inspection the evening before the rental, not after contract.

Mark M. 
Rating:
5.0

Nothing off hand. All good

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
2.0

Pickup was painfully slow due to computer problems. Drop off was wonderfully fast but didn't get receipt emailed.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Great job

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Darrin D. 
Rating:
5.0

I wish the tank were full when you received it so it's not a guessing game on how much to put in the tank to get it back to its random starting point

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
2.0

Unit was dirty inside.. sadly we arrived back 1 hour late due to an accident blocking the road for over 45 minutes, which I explained.. and was charged for an entire day extra.. the person checking us in had us back the truck into their small lot which while attempting to back up 2 employees started moving their cars around the truck making it even more difficult for someone not used to backing up a 26ft truck.

Michelle J. 
Rating:
3.0

NO OPTION TO DROP OFF AFTER HOURS. WITH UHAUL YOUVE ALWAYS BEEN ABLE TO DROP OFF AFTER HOURS. BECAUSE I COULD NOT DROP THE TRAILER OFF UNTIL THE NEXT DAY IT COST ME 2 HOURS OF OVERTIME AT WORK

robert G. 
Rating:
5.0

Great job

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

haroon N. 
Rating:
5.0

Customer did not leave a comment.

aimee S. 
Rating:
3.0

My equipment wasn't in the vehicle (quilted pads, 1dozen for $10), I was charged for 2 items that I didn't order ( $20 dollies) and I'm still waiting on my $30 refund from my pick up location.

Candace D. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
1.0

They charged me $44 dollars for a half a tank of gas that I didn't use. It's partially my fault for not checking. But I was in a hurry.

Gregory U. 
Rating:
3.0

Na

CRAIG D. 
Rating:
3.0

Customer did not leave a comment.

Branden W. 
Rating:
5.0

Customer did not leave a comment.

Naomi G. 
Rating:
4.0

I did online check in , I would of thought they would of clear the 3 inches of snow off doors and windshield , hood since i didn't have snow brush had to use my hands.

guy S. 
Rating:
5.0

Customer did not leave a comment.

Therman L. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

JEAN K. 
Rating:
4.0

The gentleman who helped us at 9 am was not very nice or helpful. Other than his attitude, our experience was okay.

Ryan G. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Happy with the experience.

Robert R. 
Rating:
3.0

No comment was just a drop off point. No customer service needed!

WILLIAM J. 
Rating:
5.0

The website made the contactless option very painful. Site kept timing out. Had to upload pictures multiple times. It was very frustrating. Took almost 30 minutes to pick up truck and same for returning because the site has so many time outs. Will use person next time.

Jordan D. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

The truck I received did not have working tail lights and head lights barely visible. When I dropped off the truck I explained what was wrong. The 2 people working went out to look and was pressing the brake pedal... Said the lights work fine. I had to explain to them that those are BRAKE lights! Never again

Al M. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
3.0

Didn't get the dolly I ordered, and still was charged for it.

Ermal S. 
Rating:
4.0

This particular truck needs a transmission or something. It was awful to drive. While i personally cleaned out/swept the truck (we had a pit fall over and leaves), the attendant informed it wasn't “clean.” It was in the same condition it had been picked up in and frankly i took the $25 fee because i was exhausted from two days of moving, but her attitude was horrible. There was no dirt, no leaves. I used an industrial broom. If it had been my first time renting from that location and from her, I would not from there again.

Naimi S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

There was no problem picking up the van. The staff was courteous. The van was clean and ready to go and the drop-off was easy. I appreciated the good experience.

Christine L. 
Rating:
1.0

The truck was very unsafe to drive and it needed a wheel alignment. Very horrible drive

ANDRE C. 
Rating:
3.0

Trailer I rented was missing fender bolts on the passenger side tires were all cut up one was almost flat only had 4 psi in it had to fill that up right away… door was loud and rusty. Customer service was good the people were nice just the equipment was subpar and almost not safe for road use

James L. 
Rating:
5.0

Customer did not leave a comment.

Julius M. 
Rating:
2.0

The woman who works there was not helpful and very rude! Somehow the van I secured was given to somebody else as well… It took me over 40 minutes to get my U-Haul and go.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA N. 
Rating:
3.0

Employee was friendly and efficient. The gas station was dingy and rather unkempt however.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

JAIMIE F. 
Rating:
5.0

location was fine. My complaint is with the phone app. time consuming, and when I returned the truck I had to ask the person at the location to complete the return process. The app wouldn't get a clear enough pic of the odometer. Tried over and over. Luckily someone was there and was very nice about helping me out.

steve V. 
Rating:
4.0

Nothing that I know of. The owner is ill and so he was not there. Other than the owner being ill it was excellent

THOMAS M. 
Rating:
1.0

Got charged double. Need someone to contact me asap

stefano K. 
Rating:
5.0

The Staff is So Friendly & Helpful. It was a Real Pleasure to use this location. Thank You Again

Enzo S. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
3.0

Customer did not leave a comment.

BENITHA G. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE P. 
Rating:
5.0

Customer did not leave a comment.

NADEZHDA K. 
Rating:
5.0

Very good customer service.

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

VANESSA S. 
Rating:
3.0

Don't overbook trucks.

Brandon R. 
Rating:
5.0

Very nice

KIMBERLY R. 
Rating:
3.0

Trailer tire air pressure was extremely low which I didn't discover until driving 30 miles on the highway. Tire was wearing heavy on the outside treads . After topping off air pressure I made the stressful decision to press on with the move . We made it but it caused much anxiety being in the highway with a damaged tire and no spare . Also , I was charged $ 20 for an after hours drop off. No one told me of this charge even though I told them I would have to drop off after hours . Not late , but after gas station closed . This charge makes zero sense since I had to hook off and drop off unassisted at this location

PAUL S. 
Rating:
5.0

Cashier was very friendly and explained things well. Great guy!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
1.0

Though the UHaul truck was cleaned and returned in the same way it was taken, they charged additional cleaning fee. The person who verified the truck while returning, did not say anything. There is an additional charge on the card after couple of days and they say the truck is not cleaned. The only things we moved was Beds and Couches. There is no way the truck will get messy.

Somasekhar S. 
Rating:
5.0

Your prices say $19.95 a day on vehicles but you charge $29.95 feels like bait and switch from uhaul

CHRIS C. 
Rating:
5.0

Staff Great!! Thank you.

Diane K. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Only one complaint. The girl I talked to on second day at Gulf, was extremely rude, sarcastic, and short with me. Other than that, great experience.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN P. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS F. 
Rating:
1.0

I received the worst service ever. I drove an hour to my original location for them to tell me they don't have a truck, I get a call 5 hours later to go to another location in north field, once I get there they tell me they don't have a truck, then I go to the last location and they do have a truck. Me and my family were moving from Ohio to Myrtle beach and you caused us to have a 6 hour delay and much wasted time. Very disappointed and I'll never use uhaul again! This is not an issue with the Bailey location but an issue with unadulterated overall and there customer service

pHILLIP D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

VANESSA S. 
Rating:
4.0

Our battery died, i'd suggest including jumper cables in the truck just in case

Bret M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
2.0

Hello U-Haul. When I brought the vehicle back after having used it for only 10 miles, the lady told me I needed to put 10 gallons 6f gas in the tank to bring it up to what it was. After putting 7.6 gallons in, and seeing that the gas gauge was way over where it was when I got it, i told them I needed a refund. They said that is not their problem, that that I needed to talk to you. So for all the inconvenience and bad service, in my opinion, I need at least a full refund of the gas - $23.59. Thank you. Daniel Klinger

DANIEL K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top