Customer Reviews for Bagley Gulf
(U-Haul Neighborhood Dealer)

985 reviews

17777 E Bagley Rd   Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

(440) 234-4685

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat: 9 am - 7 pm
  • Sun: 9 am - 8 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(440) 234-4685

17777 E Bagley Rd
Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat: 9 am - 7 pm
  • Sun: 9 am - 8 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

There was no problem picking up the van. The staff was courteous. The van was clean and ready to go and the drop-off was easy. I appreciated the good experience.

Christine L. 
Rating:
1.0

The truck was very unsafe to drive and it needed a wheel alignment. Very horrible drive

ANDRE C. 
Rating:
3.0

Trailer I rented was missing fender bolts on the passenger side tires were all cut up one was almost flat only had 4 psi in it had to fill that up right away… door was loud and rusty. Customer service was good the people were nice just the equipment was subpar and almost not safe for road use

James L. 
Rating:
5.0

Customer did not leave a comment.

Julius M. 
Rating:
2.0

The woman who works there was not helpful and very rude! Somehow the van I secured was given to somebody else as well… It took me over 40 minutes to get my U-Haul and go.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA N. 
Rating:
3.0

Employee was friendly and efficient. The gas station was dingy and rather unkempt however.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

JAIMIE F. 
Rating:
5.0

location was fine. My complaint is with the phone app. time consuming, and when I returned the truck I had to ask the person at the location to complete the return process. The app wouldn't get a clear enough pic of the odometer. Tried over and over. Luckily someone was there and was very nice about helping me out.

steve V. 
Rating:
4.0

Nothing that I know of. The owner is ill and so he was not there. Other than the owner being ill it was excellent

THOMAS M. 
Rating:
1.0

Got charged double. Need someone to contact me asap

stefano K. 
Rating:
5.0

The Staff is So Friendly & Helpful. It was a Real Pleasure to use this location. Thank You Again

Enzo S. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
3.0

Customer did not leave a comment.

BENITHA G. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE P. 
Rating:
5.0

Customer did not leave a comment.

NADEZHDA K. 
Rating:
5.0

Very good customer service.

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

VANESSA S. 
Rating:
3.0

Don't overbook trucks.

Brandon R. 
Rating:
5.0

Very nice

KIMBERLY R. 
Rating:
3.0

Trailer tire air pressure was extremely low which I didn't discover until driving 30 miles on the highway. Tire was wearing heavy on the outside treads . After topping off air pressure I made the stressful decision to press on with the move . We made it but it caused much anxiety being in the highway with a damaged tire and no spare . Also , I was charged $ 20 for an after hours drop off. No one told me of this charge even though I told them I would have to drop off after hours . Not late , but after gas station closed . This charge makes zero sense since I had to hook off and drop off unassisted at this location

PAUL S. 
Rating:
5.0

Cashier was very friendly and explained things well. Great guy!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
1.0

Though the UHaul truck was cleaned and returned in the same way it was taken, they charged additional cleaning fee. The person who verified the truck while returning, did not say anything. There is an additional charge on the card after couple of days and they say the truck is not cleaned. The only things we moved was Beds and Couches. There is no way the truck will get messy.

Somasekhar S. 
Rating:
5.0

Your prices say $19.95 a day on vehicles but you charge $29.95 feels like bait and switch from uhaul

CHRIS C. 
Rating:
5.0

Staff Great!! Thank you.

Diane K. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Only one complaint. The girl I talked to on second day at Gulf, was extremely rude, sarcastic, and short with me. Other than that, great experience.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN P. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS F. 
Rating:
1.0

I received the worst service ever. I drove an hour to my original location for them to tell me they don't have a truck, I get a call 5 hours later to go to another location in north field, once I get there they tell me they don't have a truck, then I go to the last location and they do have a truck. Me and my family were moving from Ohio to Myrtle beach and you caused us to have a 6 hour delay and much wasted time. Very disappointed and I'll never use uhaul again! This is not an issue with the Bailey location but an issue with unadulterated overall and there customer service

pHILLIP D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

VANESSA S. 
Rating:
4.0

Our battery died, i'd suggest including jumper cables in the truck just in case

Bret M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
2.0

Hello U-Haul. When I brought the vehicle back after having used it for only 10 miles, the lady told me I needed to put 10 gallons 6f gas in the tank to bring it up to what it was. After putting 7.6 gallons in, and seeing that the gas gauge was way over where it was when I got it, i told them I needed a refund. They said that is not their problem, that that I needed to talk to you. So for all the inconvenience and bad service, in my opinion, I need at least a full refund of the gas - $23.59. Thank you. Daniel Klinger

DANIEL K. 
Rating:
2.0

The people working their had poor attitudes and acted like I was inconveniencing them for renting the van.

Mark S. 
Rating:
4.0

Very nice employee helped us to check in our rental when we returned it.

Jill R. 
Rating:
2.0

I have rented from UHaul several times during the past three years. This experience was the worse by far. The staff at drop off was rude and would not look at the truck . There was an issue that neded maintenance on the truck before it shod be rented again, but he didn't seem to care. I would appreciate a phone call about my experience 216-272-6946+

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JAYLAN M. 
Rating:
5.0

Customer did not leave a comment.

irene B. 
Rating:
3.0

Customer did not leave a comment.

Henry S. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

JESSE L. 
Rating:
4.0

Nothing!

Mark S. 
Rating:
5.0

Sam was wonderful, knowledgeable and makes the rental process easy. I am a return customer, Sam has helped me reserve and rent twice now!.

CHRISTINE M. 
Rating:
5.0

I reserved the truck for 7am on Saturday, 7/24 and the gas station didn't open up until 8am. I wasted an hour waiting for the place to open up when I could've been moving my stuff. Didn't get no apology or anything from the attendant, she just kept going about her day. I will never come back to this gas station again. Terrible.

Aaron W. 
Rating:
3.0

Customer Service was the one of the worst experiences in my life. Lady who checked us in and out was very rude, short and not kind at all. Other customers waiting agreed.

Dino V. 
Rating:
5.0

Second time renting from this location always a smooth transaction and very friendly

JAMES K. 
Rating:
5.0

No improvements needed. My experience was perfect. A+ service! I would recommend this location. The girl who assisted us on the morning of July 19th was professional, friendly, knowledgeable and very helpful!

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
3.0

Not the friendliest crew that's for sure.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G. 
Rating:
5.0

Nothing. Easy checking and drop off. Associates were friendly and courteous.

Martin Z. 
Rating:
5.0

Nothing, Representatives at check in and return were excellent. So accommodating and helpful, would highly recommend.

Martha L. 
Rating:
3.0

No comments

Mark F. 
Rating:
3.0

Cleaner trucks and more efficient 24/7 check in.

Richard F. 
Rating:
5.0

They where helpful in my reservation and my return.

DAVID D. 
Rating:
3.0

Customer did not leave a comment.

JESSE W. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
4.0

I loved picking up and returning the UHaul with with my phone! It was quick and easy to do! Everything was step by step guided and the equipment was where they said it would be! I would absolutely do this again! I've moved so manny times in my life and have ALWAYS used UHaul even when I've helped anyone move! 10/10 would do again!

Moussa S. 
Rating:
4.0

Customer did not leave a comment.

Judith L. 
Rating:
3.0

check engine light came on

George B. 
Rating:
5.0

Other than the truck being out of alignment, everything was great. The representative was professional and accommodating when renting and returning the 26 foot truck.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Very polite staff

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

I had left my AirPods in the truck. Came back next morning and employee was courteous and helped me retrieve them

Jeffrey B. 
Rating:
5.0

Love the service station convenience and the people!!

John S. 
Rating:
5.0

Customer did not leave a comment.

PENNY O. 
Rating:
5.0

Paul and Michelena were outstanding

Edward S. 
Rating:
4.0

Both attendants were very courteous and very helpful.

David W. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Franco N. 
Rating:
2.0

I took a clear picture of the gas gauge being below 3/4. When I returned it near the same, the picture they used to show amount of gas was an old picture of it being full... I was charged a quarter tank of gas. Will not be using again

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Cleanliness of the inside of the cab. Other than that, perfect.

Joshua H. 
Rating:
1.0

The truck broke down we were waiting for 3 1/2 hours for roadside assistance technician was helpful he did share that this is been reported as the battery needed replaced before my contract today the truck needs a new battery. I had to pay hired help for four additional hours while we got nothing done I had a conversation with the owner at that location his name is Tony he was completely unhelpful and told me there's nothing he can do and he's not willing to Caryonah conversation about it suggested I call the 800 number. He also mentioned it happens all the time with the trucks breaking down super un professional, No customer service no concern to my share of paid hourly labor for a broken down truck did not care. I would not recommend this location to anyone

JOSHUA S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

I've rented from this location quite a few times in a young man Paul he is a awesome person very helpful very nice and I recommend to all my friends and family keep up the good work Paul

TANYA K. 
Rating:
3.0

When I logged in to check in for the pick up, it asked me more questions when I thought I had completed everything needed for an easy pick up. Had to go into the location and wait

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Aliaksei R. 
Rating:
5.0

The two clerks were very knowledgeable and helpful.

JASON Y. 
Rating:
2.0

Rented a 10ft uhaul cost $99.33 they forgot to give me equipment I ordered. Just seemed expensive drove about 50 miles. Had rented from other places before same size truck for a out $46.00 just didnt seem right, kid at the counter in the afternoon was rude kind of a dick to be honest, the kid in the morning was great friendly very helpful, but $100 for a 10ft truck for 3hours just didnt seem righ

James V. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Inform the customer that there is a $25 cleaning charge when they return the vehicle.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

MARSHAROUDINE W. 
Rating:
5.0

Was very friendly and courteous. The rental and return went very fast and smooth.

Tina W. 
Rating:
1.0

Charges were not as advertised. $19.95 plus mileage. I drove 14 miles @ .59 per mile and I elected not to have the insurance. I was charged $19.95 twice and was told there is a mandatory $10.00 insurance fee for the vehicle, which I declined in-line. Sign in door said customers must wear masks and the employee was not wearing one when vehicle was picked up and returned. My bill was $42.35

BRADLEY F. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

Celina S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
No reviews have been submitted for this location.

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