Very quick and easy transaction. They were very helpful as well.
Rossi N
Customer Reviews for Bagley Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A accurate milage record would be very important.
CARL EI didn’t get the name of the gentleman who took care of my pickup but he was very friendly and explained everything to me in detail without struggle or any difficulty. This was my first time renting a truck so I appreciated the enthusiasm in answering my questions. Fair price for everything, and friendly service. I would definitely return for future needs and recommend this location to everyone!
Kaelynn DAgent was friendly and courteous. Very easy to order truck online.
Renee SThe experience was quick and easy and customer service was great!
Ashley EThank you for the convenient and customer friendly service. I will recommend your service in the future and continue utilizing your service whenever i need such service locally. Be safe and have a good day.
Lamont ECompletely self serve. Trailers are parked in a location that forces you to back over a curb or pull them manually 20’ to hook up. The attendant came out only to take a photo after I connected everything.
Michael EThe staff for drop off and pickup were very nice polite and pleasant to interact with!
ANITA BPassenger side headlight was burnt out, bar inside cargo area used to connect ratchet straps was missing half the bolts that connects it to the wall, driver door had to slammed shut to close properly, my contract stated the truck had 3/4 tank of gas at pickup but it only had 5/8ths in reality.
Arielle CU-Haul smelled like manure. Shop did nothing to rectify it. I had to powerwash the entire inside of the truck to get rid of the smell
John VIt was tough to get the 26 foot truck into the smaller gas station to refill. We ended up blocking 4 pumps and almost hit a curb. I would recommend this location for smaller vehicle rentals.
Laura HThe pre trip safety inspection was a joke. The employee at this site had never heard of it, and did not know what to do. He kicked my hitch and said "looks good to me". He did not provide me with any documentation that showed I completed the safety check. Other than that, the trailer was at the site on time, the person who helped me hook up the trailer was very good, and I experienced no issues on the day of the rental.
Glenn GReplace the alternator in the truck we rented. It would run better.
Denise CThe staff overcharged me for the rental. The truck had a check engine light on I wasn't informed of. I was told to come back to get credits since the manager was not available. And the bill was still wrong. I would never return or recommend this location.
Roberta Gthe springs on the left side of the trailer gave out on our way to the event, and then on the way home the others gave out. The trailer needs maintenance.
KELLY PI had a hell of a time finding the location, as you still have it listed as being a GULF station. It is NOT. It is a Marathon station. Even the GPS link you have in your site led me to the wrong place. The lady I dealt with was wonderful. Very informative and helpful, apologized to me for the location confusion, says most customers have the same problem.
Thomas CThe truck that was issued to me took on rainwater in the trailer portion of the vehicle in the top left corner of "Mom's Attic." Also, this was the first time I've ever needed to air up a UHaul truck tire. The valve stem for the outer rear wheels is located on the back side of the tire making it extremely difficult to attach an air hose. Switching to tires that have the valve stem facing out (as with the front tires) will help greatly.
Luke HAnthony helped me return it and was very friendly and helpful
Leanna OVery friendly and they have a lot of patience
Angela BGreat service and good truck but the desk is inside a gas station which has kinda gone downhill and is a bit ghettoy.
Steven ANothing...the young lady was great getting me in and out! Thanks!
ARNOLD Rall good. Picked up truck and brought it back and it's all good
Paul BNothing...these guys are spot on and very helpful!
ARNOLD RI am a returning customer when it comes to renting their uhauls. Service is friendly and efficient.
ALEXIS IWe got a 5x8 in closed trailer for my sister's wedding. Picked it up, loaded it, brought it home to sit a day and noticed 1 of the tires was bad, called location they had me call roadside and they had someone out asap to change it, had wrong lugenuts so they came back out early next morning to get it fixed. No inconvenience to us at all. Kept us informed, was professional and polite both at pick up, roadside and return. In fact we were able to return it early and they took the 5th day off, only charging us for what we actually used. We use and recommend them again.
Sandra MFriendly service, quick, no hassels or hoops to go through
Michael KI was charged for the coverage insurance that I did not want. Have to wait for a refund. Not happy with uhaul. I'm looking elsewhere next time I need to move local items.
Daniel BI rent from the Bagley location often cool owner & employees my go to rental location.
JAMES PGreat work
mike pIf we have to put gas in uhaul should not be charged by the mile. 19.95 should be 19.95 not add gas and be charged for mileage.
Kimberly VCheck the vehicles, not have customer take more time of their rental start to do that themselves. Took an hour to be helped and finally be able to drive off, with no line. If you can’t have a dedicated U-haul person don’t have the business.
Sam WThe cashier was very nice and friendly and did her job well and gave all the information that I needed. Unfortunately, the truck did not have a ramp for easier access. There was one side of the inside of the truck where the wooden bar was coming off, so it was a bit hard to secure our things and keep them from sliding around. Still overall, we didn't have a bad experience.
MILLY OEverything went great, I have no complaints.
Amy FThey made me hook the trailer up myself, couldn't answer basic questions about the operation and made me unhook the trailer alone and move it back into parking position by hand without assisting. I will never return to this location under any circumstances.
Anthony LWhen I picked up the trailer, they hooked it up for me. Upon return of the trailer, on my way to work, I asked if someone could disconnect the trailer for me and they said no.
Daniel SThey were knowledgeable and quick to answer any questions. Great experience.
Kevin BMy only problem was using the app to return my rental truck. It booted me out when I tried to upload the final photo, which was frustrating.
Daniel HThe van smelled like it was used by a previous smoker. If there is a way to remove the smoke smell that would be great.
Bernard JNo ac and it was hot that day. Also check engine light was on and no one said anything. I went in and they said they were aware. People are wonderful the truck left a little to be desired.
Melissa JMake it very clear UP FRONT that there is a fee for cleaning if the back of the truck is not swept up. Furthermore, the attendant didn't even open the back of the truck to look to see that it was swept either. That was unfair and gimmicky to me. Lastly, we only moved furniture and heavy items. Once the truck was cleared we didn't even see a need to sweep or clean because there was no leftover debris.
Jay TNothing I can think of. This was not my first U Haul experience and as with others it couldn't have been easier. The person who was behind the counter was also 5 stars.
James mStaff were very helpful and professional. Checking in and out very quick. I have no suggestions to improve. Could not ask for better service - great employees.
DALE RVery convenient having the gas station right there for drop off
Todd PThe van they rented to us had a bunch of wood shavings on the floor when we picked it up. When we returned it, the attendant wanted to charge us a $25 clean-up fee for not sweeping it out. We told her the wood shavings were there when we picked it up, which she denied, even though she wasn't the attendant on duty when we picked up the van earlier that day. We went back and forth a bit, and she finally agreed to remove the cleaning fee, which was good. We just wish she would have believed us when we told her the first time.
Elizabeth CPicked up truck and there was a chapstick left in back. I threw it away and made sure it was clean before I returned it. The lady working when I returned it was very nasty and said I was being charged a cleaning fee when it wasn’t dirty, it was cleaner than when I got it. I have a feeling this is being done to everyone. Some of the worst customer service I’ve experienced, she was horrible! Won’t return for moving services, gas, or anything else!
Julie RI thought all U-Haul trucks these days had lower decks, installed ramps, and a comfort ride. The truck I rented did not have any of these comfort features. It was a much older truck, and both the trailer hitch light and check engine light stayed lit. I was told; "Both lights will not go off, but the truck works fine". The location is a franchise at a small gas station; that's clearly getting older vehicles as they're being filtered out of larger locations which has newer equipment. However, the staff member at the location was pleasant.
ERIC AInterior of van was dirty. Left turn signal was faulty. Very little pick up when accelerating, which was dangerous on the freeway. Most of our rentals are through the UHaul in Fairview Park. The service and condition of this van was much worse than what we have seen at our preferred location.
Anne SPrice was right! Easy to return!
Scott sInside of the truck was dirty. The truck was buried behind other trucks, there was no dolly in the truck and nobody was at the station. We had to stand outside in the pouring rain waiting for someone to come
Paul AVehicle had engine light on and sounded like it was going to fall apart at any moment
Richard DFolks were good at the location equipment was in terrible condition very rough transmission would not shift properly and was beat up parts of the truck very hanging off very embarrassing as I had to deliver goods to a client ….
FRANCIS OGreat service and I rent from them all the time
Raymond SThe truck was dirty and I was worried I was going to be charged for it.
Kevin SCOST TOO MUCH, TRUCK RAN AND DROVE LIKE ABSOLUTE GARBAGE. VERY UNHAPPY WITH THE WHOLE SITUATION! THE CLERK WAS NICE AND HELPFUL BUT THE TRUCK AND COST WAS AWFUL AND HAS MADE ME QUESTION EVER USING A U-HAUL AGAIN IF THE NEED EVER CAME!
aimee hEverything was excellent. Thanks!
Harwood JExcellent Service
Alfonso O