Baisden Brothers Inc
(U-Haul Neighborhood Dealer)

284 reviews

340 Riverview Ave   Logan, WV 25601

(304) 752-6466

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Contact Us

(304) 752-6466

340 Riverview Ave
Logan, WV 25601

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This place is great! They helped me with my rental contract when I couldn't get the mobile site to recognize my location. When I returned the truck there was a hiccup with the billing, but that was taken care of with no hesitation! Nice and friendly folk.

Tammy T. 
Rating:
5.0

The truck was the worst riding vehicle i have ever driven, i have operated D11 dozers that rode better. The self check in return sucks. the whole process is too long and complicated.

Jonas E. 
Rating:
5.0

You're doing a good job

JoEtta S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Jewell H. 
Rating:
3.0

Gas Hand did not register until getting there and overfilled the tank they would not replace my money

Charles M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth L. 
Rating:
3.0

Back of unit was dirty, the front of unit smelled like BO.

Ted S. 
Rating:
4.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

Preston D. 
Rating:
5.0

Professional The Young man did a great job with the information Would highly recommend

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
4.0

check in could be better as my information had not changed since my last rental but all the same information had to be reentered manually

BO O. 
Rating:
5.0

We used the automated online service so we did not interact with anyone, but it was easy to find and park there.

James W. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Very good drop off point. Easy parking.

Robert N. 
Rating:
3.0

More clarification on 24 hour service.

Dawana C. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

The guy that rented it to me was awesome. Knew exactly what he was doing, friendly and quick.

chad W. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Don W. 
Rating:
1.0

Vehicle was filthy, dog hair and dirt everywhere.. No one even bothered to check it before I took it one guys just said “oh I know it's clean, I just cleaned it..” Also reported that there was more gas than there actually was in the vehicle.. Overall bad experience.. $125 to drive 68 miles... Will not be using this location again..

DWIGHT T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Robert Jerry Jr A. 
Rating:
5.0

More truck selection

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY T. 
Rating:
5.0

N/A

COLLEEN C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
2.0

Customer did not leave a comment.

charlie C. 
Rating:
4.0

I was miss informed on what a day rental was. I took it for 24 hours. But was not even given a full 8 hours of time when rented vehicle. Vehicle was not taken of lot until 9AM.. Was given only till 3 to return said vehicle. That is still not a 8 hour window. The way I read my bill it charged me for two days of time for not returning it by 3pm. I feel that needs to be looked at. But this does not change my opinion about U-haul. I will continue to use this company for my moving needs.

JASON H. 
Rating:
5.0

Everything looked really good. not much room for improvement" A+

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Everything was great I would recommend U-Haul anytime

Diana S. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

All good

Nancy M. 
Rating:
5.0

Wonderful service!! Home town friendly.. excellent service with a smile and willingness to help with the best option for what I needed.

LISA H. 
Rating:
4.0

Don't forget to add the supplies (pads and dolly)

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Joseph Lee C. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
2.0

Tow dolly was in rough shape. Cost more than original quote

Zack P. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

radio did not work, drove almost a thousand miles with no music or news.

Hugh M. 
Rating:
5.0

Customer did not leave a comment.

chester lee M. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Truck definitely needed new tires.

Keith N. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Sheldon G B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Make sure Chance Bradley takes care of them. He is great!

Drema M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Employee was very helpful over the phone in helping to reserve the cargo van.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Jimi B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND T. 
Rating:
5.0

Customer did not leave a comment.

Teddy W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Always wonderful services at Baisden Brothers!

Kim P. 
Rating:
5.0

Customer did not leave a comment.

LEISHA S. 
Rating:
5.0

The person that helped me with this was the best very friendly understanding and helpful to make this a great experience!

JOHN B. 
Rating:
5.0

I have always had excellent service at Baisden Brothers!

Aleynia H. 
Rating:
5.0

Nothing can be done to improve this location, I rent uhauls probably 60 times a year (I'm a mover) and this was by far the best place I've ever rented from and the staff was by far the nicest. And they che jes me out and back in more efficient then any other location across the country.

Trevor S. 
Rating:
3.0

Do not allow smoking in the cab, my truck smelled awful when i got in.

Jason L. 
Rating:
5.0

Excellent service couldnt have done the move this smooth without them great people great service

Sarah M. 
Rating:
3.0

Customer did not leave a comment.

eddie K. 
Rating:
5.0

Good people work here. I've traded here for years. Very helpful.

Sherry D. 
Rating:
5.0

Customer did not leave a comment.

Keith N. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Just dropped off after hours.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

ernest B. 
Rating:
5.0

Customer did not leave a comment.

lori B. 
Rating:
5.0

Great people

Arnold B. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
4.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
4.0

Customer did not leave a comment.

courtney R. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
3.0

Cigarette butt in passenger door. Grass inside cab.

Zachery G. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

Customer did not leave a comment.

BILLY C. 
Rating:
4.0

Customer did not leave a comment.

Lee Ann T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Clarence F. 
Rating:
5.0

Customer did not leave a comment.

C.J. H. 
Rating:
3.0

I was surprised a hardware store was closed on a Saturday. I had to leave my contract (only copy) and key in a box. Very unsettling.

David K. 
Rating:
4.0

Customer did not leave a comment.

IRMA C. 
Rating:
5.0

Fast, easy return process.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Tarah J. 
Rating:
5.0

After the experience i had with this truck on a 600mile drive i wouldnt recommend uhaul to anyone

Mark S. 
Rating:
4.0

For Baisen- Although it is stated that I need to return the uhaul and it to be clean, it had a lot of dirt in it, thus it was not clean when I rented it. We had to sweep it out ourselves before we loaded the items in it. For Uhaul--- The 4 x 6 uhaul was appropriate for my need, I think that you really need to increase the height of the smallest uhauls. The reason we had two mattress to take and could only get one in there due to the height (we had to turn it sideways to get one in and thus not enough room to add the second one. If the height of the door was at lease a little higher then it would have worked perfectly for one trip but instead I had to make a second trip thus spending 30 or more in travel cost jus to get the other mattress.

MILES L. 
Rating:
5.0

Staff were very helpful and professional

JOe C. 
No reviews have been submitted for this location.

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