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Charles W.
Customer Reviews for Ballwin Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in process is awful. Spent 45 minutes trying to do it on line. It does work work as your video indicated
Timothy N.Poorly lit, no place to park, drop off box instructions not clear
AUBREY E.Would like to have had a radio in the truck.
Randy B.Ext time tell me in advance the location was closed and how to pick up the truck. Also I was charged for an appliance dolly and blankets abd they were not out in the truck. You made me pay on line before I can get the key from the lock box to check. I have not received any call back or info on a refund for these two items.
Marc W.Dispatch the correct truck. I was dispatched a truck that was different then the one listed on the contract.
Marvin W.Mark was great
Steve R.The bill amount that was agreed on over the phone was not the amount that was charged. The app did not work to check the truck in or out. It was a very inconvenient process that added to the stress of the move.
Kayla C.Great guy, very friendly. Excellent customer service.
Affan W.Provided great service, very helpful in getting the trailer hooked up and rented.
Scott M.All personnel we dealt with (Mark and Robin) were very professional and helpful.
Timothy M.Staff member was friendly and helpful
Douglas M.Excellent service, and great location.
michael R.Fast and helpful Service.clean truck
livio S.I dropped off after hours, so cannot comment on the people or the inside of the building. However, the dropoff app did not work, so I finally just dropped the keys and left. I called the store in the morning to confirm everything. Not very easy.
David T.Lot looked like a abandoned car lot. Limited places to park or maneuver a large U-Haul
Tim M.Safe Move Charge of $42 was more than the $28 on original order reservation.
VINCENT L.Had trouble getting accepted. Left numerous text messages for help with no response. Spent al.ost 25 minutes on hold without reaching anyone. Lost half an hour of time just trying to get a key. Not user friendly.
Wayne W.Best customer service ever!
Mary Kay S.Small and crowded parking lot.
Steve M.Allow early pickup on the website.
Robert W.Pickup and drop off were easy.
Karen L.Had great service here and will definitely go back!!
LEZLIE L.perfect
Cecil L.Lower the $1 a mile fee
Mark M.The appearance of this location is very dirty and run-down. The parking lot is broken, narrow, and difficult to drive on. Upon returning the truck, the owner said that I needed to go put more gas in the truck, otherwise he would be charged for it, and he didn't want to pay for it. I was not aware until reading the contract later that I could pay the convenience fee; he didn't offer this as an option and insisted that I take the truck back out for gas. So, I spent another 25 minutes getting gas (since the location is nowhere near a station), which made me late to an appointment I had later. I was totally unsatisfied with this location and would not want my business represented by them.
Brad B.They were quick and courteous! They answered my questions and had me on my way quickly.
Have a U Haul rental sign outside? I dropped off after hours. I called # on paperwork and it was a main # not the location. So I never talked to anyone. Location was a total craphole, didn't bother me though.
Mike W.Checking in the u haul was quick and easy!
Susan M.Not sure if the truck had a check up, there was quite a bit of play in the steering, difficult to keep the truck straight, kept weaving side to side.
Michelle M.Rented online and website put down 2 different pickup locations and neither was my first choice and I was never called to confirm. I had to call and I was coming from Joliet, IL. Not very customer friendly.
Gary G.Indicate on all contracts what location rental items are to be returned. (I had a separate contract for appliance dolly, & I returned the dolly with the truck. It was not checked in at the return location & assumed by uhaul that it had not been returned.)
BLYTH C.More room to drop off trailers - the parking areas were narrow, making it difficult to back the trailer.
Kimberly M.The trucks need to be updated, maybe a CD player or something for long rides. The dashboard is too outdated...overall a good experience. Just boring driving a long distance with only local radio as an option
Taran J.The guy was helpful but the location is in pretty bad shape.
Gary W.The cab was dirty on floor and cup holders. My original rental request at a different location could not be met. U-Haul should let me know sooner if I need to change the pick up location due to availability.
James R.no comments
Ahmed K.Very easy process - would highly recommend. No issues at all.
Eric N.Great job, Mark and Don! Thanks for all you do! Best, Kirk Miller
KIRK M.Excellent service.
Catherine A.Not originally supposed to pick trailer up at Ballwin Sinclair. The original pickup location was supposed to be at the UHaul facility on 5th Street in Eureka. No explanation was provided by U haul for the switch. I would like to know why.
ROBERT A.Thhe guys at Ballwin Sinclair were very helpful.
DAVE S.The gentlemen who helped me was very cordial & professional. I truly appreciated his help.
ADRIAN F.The location was a mess. It was also an auto repair shop. The office was in back when I entered the room was filled with smoke despite the no smoking sign in the office. A person was on the phone smoking and talking. When he finished the call he did not greet me right away. He finished what he was doing and then said...oh yeah, your probably the guy returning a trailer. I said yes sir. He replied he had no room for it and had too much going on but he would see what he could do. He and a staff member moved the wrecker and a couple cars and made room for the trailer. Overall not a terrible experience but I do not believe his uhaul dealership will be around long.
RANDY C.