Mark was greatSteve R.
Customer Reviews for Ballwin Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The bill amount that was agreed on over the phone was not the amount that was charged. The app did not work to check the truck in or out. It was a very inconvenient process that added to the stress of the move.Kayla C.
Great guy, very friendly. Excellent customer service.Affan W.
Customer did not leave a comment.Kathryn K.
Provided great service, very helpful in getting the trailer hooked up and rented.Scott M.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Margaret B.
Customer did not leave a comment.John C.
Customer did not leave a comment.Gregory L.
All personnel we dealt with (Mark and Robin) were very professional and helpful.Timothy M.
Customer did not leave a comment.Pierce M.
Customer did not leave a comment.In Bok S.
Staff member was friendly and helpfulDouglas M.
Customer did not leave a comment.Dean M.
Customer did not leave a comment.TOBIN H.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Matt R.
Customer did not leave a comment.glenn L.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.natalie D.
Customer did not leave a comment.Shane L.
Customer did not leave a comment.Sharon W.
Excellent service, and great location.michael R.
Fast and helpful Service.clean trucklivio S.
I dropped off after hours, so cannot comment on the people or the inside of the building. However, the dropoff app did not work, so I finally just dropped the keys and left. I called the store in the morning to confirm everything. Not very easy.David T.
Lot looked like a abandoned car lot. Limited places to park or maneuver a large U-HaulTim M.
Safe Move Charge of $42 was more than the $28 on original order reservation.VINCENT L.
Had trouble getting accepted. Left numerous text messages for help with no response. Spent al.ost 25 minutes on hold without reaching anyone. Lost half an hour of time just trying to get a key. Not user friendly.Wayne W.
Best customer service ever!Mary Kay S.
Customer did not leave a comment.Bob J.
Customer did not leave a comment.Charles K.
Customer did not leave a comment.Christina C.
Small and crowded parking lot.Steve M.
Allow early pickup on the website.Robert W.
Customer did not leave a comment.Dana N.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Cole S.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Chris W.
Pickup and drop off were easy.Karen L.
Customer did not leave a comment.CAROLYN F.
Had great service here and will definitely go back!!LEZLIE L.
Customer did not leave a comment.Dina C.
Customer did not leave a comment.David P.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.Gregory U.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.Kimberly M.
Lower the $1 a mile feeMark M.
The appearance of this location is very dirty and run-down. The parking lot is broken, narrow, and difficult to drive on. Upon returning the truck, the owner said that I needed to go put more gas in the truck, otherwise he would be charged for it, and he didn't want to pay for it. I was not aware until reading the contract later that I could pay the convenience fee; he didn't offer this as an option and insisted that I take the truck back out for gas. So, I spent another 25 minutes getting gas (since the location is nowhere near a station), which made me late to an appointment I had later. I was totally unsatisfied with this location and would not want my business represented by them.Brad B.
They were quick and courteous! They answered my questions and had me on my way quickly.
Have a U Haul rental sign outside? I dropped off after hours. I called # on paperwork and it was a main # not the location. So I never talked to anyone. Location was a total craphole, didn't bother me though.Mike W.
Customer did not leave a comment.nancy W.
Checking in the u haul was quick and easy!Susan M.
Customer did not leave a comment.Bill N.
Not sure if the truck had a check up, there was quite a bit of play in the steering, difficult to keep the truck straight, kept weaving side to side.Michelle M.
Rented online and website put down 2 different pickup locations and neither was my first choice and I was never called to confirm. I had to call and I was coming from Joliet, IL. Not very customer friendly.Gary G.
Customer did not leave a comment.Mark D.
Indicate on all contracts what location rental items are to be returned. (I had a separate contract for appliance dolly, & I returned the dolly with the truck. It was not checked in at the return location & assumed by uhaul that it had not been returned.)BLYTH C.
Customer did not leave a comment.blyth C.
More room to drop off trailers - the parking areas were narrow, making it difficult to back the trailer.Kimberly M.
The trucks need to be updated, maybe a CD player or something for long rides. The dashboard is too outdated...overall a good experience. Just boring driving a long distance with only local radio as an optionTaran J.
Customer did not leave a comment.Wayne B.
The guy was helpful but the location is in pretty bad shape.Gary W.
Customer did not leave a comment.Jon V.
Customer did not leave a comment.Kathryn F.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Barbara W.
The cab was dirty on floor and cup holders. My original rental request at a different location could not be met. U-Haul should let me know sooner if I need to change the pick up location due to availability.James R.
Customer did not leave a comment.Pam L.
no commentsAhmed K.
Customer did not leave a comment.Parker S.
Customer did not leave a comment.Jesse M.
Customer did not leave a comment.Nancy C.
Very easy process - would highly recommend. No issues at all.Eric N.
Customer did not leave a comment.Joseph N.
Great job, Mark and Don! Thanks for all you do! Best, Kirk MillerKIRK M.
Excellent service.Catherine A.
Not originally supposed to pick trailer up at Ballwin Sinclair. The original pickup location was supposed to be at the UHaul facility on 5th Street in Eureka. No explanation was provided by U haul for the switch. I would like to know why.ROBERT A.
Thhe guys at Ballwin Sinclair were very helpful.DAVE S.
Customer did not leave a comment.WILLIAM S.
The gentlemen who helped me was very cordial & professional. I truly appreciated his help.ADRIAN F.
The location was a mess. It was also an auto repair shop. The office was in back when I entered the room was filled with smoke despite the no smoking sign in the office. A person was on the phone smoking and talking. When he finished the call he did not greet me right away. He finished what he was doing and then said...oh yeah, your probably the guy returning a trailer. I said yes sir. He replied he had no room for it and had too much going on but he would see what he could do. He and a staff member moved the wrecker and a couple cars and made room for the trailer. Overall not a terrible experience but I do not believe his uhaul dealership will be around long.RANDY C.
Customer did not leave a comment.LLOYD N.
Customer did not leave a comment.GENE V.
Customer did not leave a comment.ALLISON F.
Customer did not leave a comment.BARNEY H.
Customer did not leave a comment.TIMOTHY W.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Tom B.
All was good.MIKE B.
Customer did not leave a comment.NANCY W.
Customer did not leave a comment.JIM B.
Customer did not leave a comment.PAUL E.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.Cindy D.
Rural auto repair shop.DONALD R.
I think I was shorted one of my rental pads and the drop off place charged me for it, but your regional office gave me a credit. There suppose to be 6 pads each in each bag. I think I was shorted one but I never counted the pads. I should have rented more. I have another one reserved August 10th for pickup in Terre Haute, IN. I pulled the trailer 500 miles and it worked fine. No problems at all. I don't like waiting till 24 hours for full confirmation of the rental. I wanted to originally pick it up in Brazil IN. It got set up for Greencastle which was out of the way.JAMES R.
Customer did not leave a comment.William P.