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Linda S
Customer Reviews for B&B Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick service and Bill was very friendly. Truck was ready and clean. I would recommend this location to anyone. A+
Andy COwner was very helpful.
DAVID PTrailer was clean and in great working order. Bill the site attendant was very helpful and informative and made us feel safe towing after the pre-tow inspection. Bill answered all our questions.
Jaret BEasy to find and easy process of booking online
Kris BRun of the mill auto repair shop. The owner was really nice, joked while hooking up the trailer, and was very helpful.
Ralph WThey never cleared me or anyting gave me the keys to the truck he didn't know what to do they took my information on a piece of paper a credit card and my ID very poor location I was charged $100 and it should not have been that much
Daniel WDropped off after hours. Did not meet employees.
Angela KExcellent Rental experience! Truck ran great and holds more than you think.(15’). Pick up and drop off were 5 minutes each. Really made a tough move better??. Thanks U Haul!
Ron FVehicle requires new windshield wipers.
Logan Lworked out great have to rent again next week
bill hVery Friendly and Knowledgeable
DAVID HEvery one I had contact with was wonderful, very helpful!
Jeanne FSite did not answer the phone after repeated calls. forced to drive to site to confirm equipment upon arriving at the location, discovered them working outside
Sam SThe trailer was wet and odiferous when ingot it home. Probably the prior renter hoses it out. I had to dry it and use fabreeze before I could use it.
ROBERT JYou changed my pickup location to a place over 30 minutes away
Randall CNew 26' truck broke down in Texas. Would not start after gasing up. Had to be towed after waiting 3.5 hours and had to stay over night at a Days Inn in Baytown, TX (to be reinbursed later) I had to tranfer all articles to another 26' truick by myself. Spent the whole day at uhaul unloading/reloading. Will talk about compensation (later).
Ken LProvide the exact equipment that was requested.
Aaliyah RExcellent service!
Candice Pvery very good service and great staff
MELANIE RI had to sweep out the trailer to use it. I was not informed that the pick up location was different from requested.
robert jDo not change the pickup location, U-Haul is supposed to "make your move easier" not complicate things.
jessica bThe employee at this location was very friendly.
Krisinda BThis place never answers their phone and the wrong information was put in the computer on when we were going to return the truck. Horrible!!!!!!!
JAMIE STruck cab was covered in some type of oil and it ruined my clothing from just siting in it. It was disgusting and this is the first time I have had a problem with uhaul and I'm honestly thinking about never using you again for this alone. I now have ruined clothing and the truck smelled like BO and cigarette smoke. It's horrible that I had to clean the truck myself before I could use it to drive for my move! Very dissatisfied and don't know if I will use uhaul again
Justin HWhen i received the trailer, there were 3 marker lights out on the right side. Maintenance should have been done prior to pick up.
Lawrence BVery nice, helpful and convenient location.
STEPHEN RThe owner just could not be any nicer. It was a great experience renting the trailer from him. I highly recommenced this establishment. They even hooked up the trailer, and tested the lights. Will rent from here again.
Ronald MNot a problem at the site, but a problem with UHaul specifically. The equipment I rented was to be picked up near our home in Cranberry TWP, but when I called the pickup location was changed to 25 miles farther from my house! This I consider to be very poor service!
Mike M74 year old senior citizen, no help unhitching or parking trailer had to unhook and man handle in to parking lot across the street from business, would not recomend
RALPH TI was in and out quickly friendly service, parking lot congested but I had no problem.
darrell bRepresentative at the service center was very friendly and helpful--the system kept malfunctioning to U-Haul! This was a difficult location to get in/out of---very limited parking.
arlene bRemove the snow/ice on the truck.
Kristin HBoth locations thought it was very odd that I paid .ore than double to rent exactly the same thing as I did in June! $166 in June $348 in Oct. I can see price fluctuations but that is ridiculous.
Bruce rvery polite person......
ARTHUR AThe owner operator of this location is exceptional.
Shawn WThis location is a messy garage with cars and rental trucks crammed everywhere. The office is old, cluttered, and messy. The people were friendly and helpful. The truck was clean inside but covered with bugs outside. Should the trucks be washed before being rented?
Nelson TBusiness owner unable to print any information due to a printer problem, so we left there with only a key and absolutely no paperwork. He said we would be able to get info. printed at drop-off location. (Their printer was down also!)
DAWN RGreat service, convenient location.
Peter DWhy did you not ask the same questions for each site?
WILLIAM YTrailer lights did not work and they could not repair. Send me to another location for repair and they got them working, however, their repair failed shortly thereafter and when I discovered, I was too far from that facility and it was impractical to return. I traveled approximately 800 miles without trailer lights. Very concerning and disappointing.
David CThis is the 3rd time I have rented from Uhaul and the third time that I have had to travel an hour to pick up the truck from the location that I originally scheduled for. I wanted to pick the truck up in Pleasant Hills. If I wanted to travel to Aliquippa to pick it up, that is where I would have scheduled it. I was also not informed that I could have extra miles at no additional charge. i didn have an additional mileage charge at the end. Very frustrating.
John PHad ordered 2 dozen blankets with my rental, and none were available. Whay was I not notified prior to pick up if none would be available, vs not knowing to the last minute, and having to run around at the last minute for alternate arrnagements??
WILLIAM GThis comment is not for the pick up location, it is with the local 800 operator Donna for western PA. The operator gave me the wrong address as I read it back to her when she gave it to me. When I called again she basically told me I was lying. I tried to call the pick up place 5 times, left 1 message and Donna again felt I lied when I told her that. Basically, she was combative and had very very poor customer service. The pick up experience was saved by the local Uhaul rep (male) who called me and gave me directions on the phone to the pick up location and the professionalism of the representative at the pick up location. I recommand the local 800 operator is reassigned to a non customer service position, she is not qualified to be in the position she is in.
JOHN DAt both locations the people were nice. But when you contact the national number, you are lied to. u-haul is a total hassel and a weak excuse for truck rentals. Just dodn't do it you'll be sorry as we were!
faye gInterior of truck was muddy; ashtray was full; merchant hand-corrected the fuel reading on my copy of the contract (it was really 1/4 tank, but the orig. contract was printed with full tank), but he did not change the original contract. I dropped off the truck with more fuel in it than when I picked it up, but was charged $122 for fuel.
DEAN Cthe guys that run the shop where i rented my truck informed me their uhaul system went down and didnt have some of their rentals. the handle to close the door on the drivers side was broken off and laying on the floor. i had to grap the plastic on the side of the door to shut it. there was also no ramp to load my furniture which made it very difficult to get it in and out of the truck
Stephanie AReviewing this shop is difficult. The owner/manager and his employees were all helpful and friendly and even bent over backwards to assist including going through electrical dx of my wiring to determine why trailer lights weren't lighting and helping to get my tow vehicle unstuck from the deep gravel in their parking lot . However facility is inadequate with terrible parking, trailers were parked head in on a gravel lot with terrible traction, trailer had possibly broken wiring harness, there was broken glass on trailer bed and worst of all the employees did not properly secure the trailer to the hitch so when I drove my vehicle onto the trailer the trailer tongue popped up crushing the tailgate on my tow vehicle.
JAMES RDropped off after hours. Not much room to park.
KENNETH S