Location is in an alley. Very difficult to find a place to park a 26 foot truck. It was very tight. I would recommend having drop off being in Alva.
Jesse S
Customer Reviews for B&B Brats Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got charged for a extra day as I turned the trailer in Sunday afternoon.
Tracy CThe drop off location was at someone’s house and was definitely not a nice place.
RENEE TNo one was there.
RICHARD GWhen dropping the vehicle off, the owner took the keys and spoke briefly with my dad, who dropped it off. They didn't inspect the truck. The next day, we received an invoice for $25 for cleaning. It also showed that it had been checked back in 2 hours after we had actually checked it in. This might be irrelevant because it didn't cost us anything extra that I am aware of yet but isn't accurate
STACEE SHave directions tell you to go behind building in alley
ZACHARY KEnsure the truck is clean for new customer! Some of us do not throw empty bottles and trash behind seats and it shouldn’t be our job and position to have to check before renting truck! They should be ready to go for customers! I’ve always had good experience with locations but this one was just poor all around. And when I was told about getting a notification for drop off Which i did not receive! I got charged for stuff we didn’t do! Highly dissatisfied with this last experience
Madisom M