Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Barbara was great to deal with. The U-Haul I rented broke down and she replaced it quickly. Great customer service!! Recommend renting from B & B Rentals.
Timothy K
Rating:
5.0
Customer did not leave a comment.
santana h
Rating:
5.0
Customer did not leave a comment.
Jamal A
Rating:
5.0
Customer did not leave a comment.
THOMAS H
Rating:
4.0
Great help from rental personnel and puppies.
Kent R
Rating:
5.0
Barbara was amazing and got us exactly what we needed! Definitely will recommend her services to anyone in the future!! Thank you!!
bethany h
Rating:
5.0
Customer did not leave a comment.
Thomas A
Rating:
5.0
Went above and beyond to help make this great!
Sindie S
Rating:
5.0
The owner was friendly and helpful.
Cheryl H
Rating:
5.0
Mrs Grubbs was wonderful and made it very easy to rent and pick up the U-Haul!
Ana C
Rating:
5.0
Customer did not leave a comment.
james t
Rating:
5.0
Customer did not leave a comment.
Elaine R
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
5.0
Customer did not leave a comment.
Barbara G
Rating:
3.0
Customer did not leave a comment.
Michelle G
Rating:
5.0
Very nice.
Thomas D
Rating:
5.0
Wonderful lady, very sweet and helpful!
LINDSEY C
Rating:
5.0
Customer did not leave a comment.
Barbara G
Rating:
3.0
Customer did not leave a comment.
kevin m
Rating:
5.0
Customer did not leave a comment.
Al A
Rating:
5.0
Customer did not leave a comment.
michael g
Rating:
5.0
Customer did not leave a comment.
Barbara G
Rating:
3.0
I had a 20’ truck reserved and y’all rented it out to someone else because they came in the day before me and wanted it. I ended up with a 15’ truck
Jeremy S
Rating:
3.0
Customer did not leave a comment.
Ryan T
Rating:
5.0
The staff was very friendly and had everything ready.
Danny L
Rating:
5.0
Customer did not leave a comment.
talisha b
Rating:
5.0
Customer did not leave a comment.
GRACE J
Rating:
5.0
Customer did not leave a comment.
LONNIE H
Rating:
1.0
Had to sit outside to do paperwork. Office was a mess. Owner still the PJ's after I had called 3 hours in advance. Not professional.
BRADY F
Rating:
5.0
Customer did not leave a comment.
Monique H
Rating:
5.0
Customer did not leave a comment.
COREY M
Rating:
5.0
Drop off was quick and easy!
Ched D
Rating:
5.0
Customer did not leave a comment.
Lloyd H
Rating:
5.0
Customer did not leave a comment.
Maria R
Rating:
2.0
Customer did not leave a comment.
THURMAN E
Rating:
2.0
Customer did not leave a comment.
Antonio N
Rating:
5.0
Fix and Feed is the best. Always
Raymond K
Rating:
3.0
Customer did not leave a comment.
Bryan M
Rating:
5.0
Customer did not leave a comment.
Laressa B
Rating:
5.0
Customer did not leave a comment.
Keilah N
Rating:
3.0
Just a weird setting. But people were nice.
Martha S
Rating:
4.0
Customer did not leave a comment.
Clayton W
Rating:
4.0
Customer did not leave a comment.
bj t
Rating:
5.0
Customer did not leave a comment.
Douglas K
Rating:
4.0
Customer did not leave a comment.
katie a
Rating:
5.0
Customer did not leave a comment.
walter a
Rating:
5.0
Repair the u haul truck
PAMELA P
Rating:
5.0
Customer did not leave a comment.
Shilby B
Rating:
2.0
They were not prepared for pick up.
Despite my pre-check in, it took over one hour to get "checked in".
Did not have blankets or dolly as previously ordered.
I had to work on trailer lights to get MOST of the lights working.
Very unpleasant and frustrating experience.
Gyle D
Rating:
5.0
Very easy check in!!!
Steven T
Rating:
5.0
Customer did not leave a comment.
Derek B
Rating:
5.0
Customer did not leave a comment.
virginia p
Rating:
1.0
The reason for the negative review on drop is that we returned our truck two days early, 100 miles under our mileage and more fuel than we were suppose to have. We ask for a credit. We have rented Uhaul for over twenty years with our business. The field manager said no to any credits. I will not rent again! Uhaul has made 10’000’s of dollars of me! So much for customer service and appreciation. I will go straight Penske now.
