When I received the truck, it smelled terrible (like marijuana). Also, I found a small bag with a needle and condoms, soda cans, etc. under the pilot seat. You should clean the cabin before rent the truck.
Marco C
Customer Reviews for B&C Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received the van dirty, with no gas and I was charged for this. Nobody told me to do a check out when I returned the van.
Sergio HThe truck was very dirty, with dark stains in tha seats and floor and there was a lot of debris in the cargo area. This was not my first time using this company but it was this time the truck had some damages that I did not cause but the person who received the truck told me there were some missing stickers that next time it will not happen
Oswaldo MThes gay works this place very complicated,🤬
julio bCabin of the truck had a very strong marijuana smell and the tank was only 1/4 full
Andrew HHire new people. Fire everyone. Care about your clients and don’t treat people like you don’t give a fuck about them. Create a motto about how clients should be treated and if not followed fire them!! You better start caring about your clients or this company will be fucked eventually it’s inevitable. I may start a company to rival this trash company and based mine on the customer. U-Haul is trash and you all think we need y’all. The people always prove you corporations wrong every time. You will be the next up to find out the customer is always right.
Teswayne CNever saw anyone. Site closed.
Michele DI was pleased with the way I was helped
Niela FThis was actually my first experience with your company, I can definitely foresee that it will not be my last time at this location. The customer service was excellent, attention to detail was on point. I didn’t have an opportunity to ask any questions, because there was absolutely nothing to ask. Great Job B&C!!!!
Evelyna GSuper fast, in and out. They know what they doing. Keep up the excellent Service.
David PThe guy overcharged me and I had to square it off with the U-Haul customer support. Don't use this location!
Ninel SNice and professional
Jose CJust make sure equipment is clean. The smell in the truck was horrible kept windows open for the whole drive.
mercedes mdon't trust on some location they sell the reservation,like 2151 athur kill road staten island ny. that get in unnecessary expensive to locate another truck
sigfredo mThis was given to us as an alternate drop off location - the one we chose was full. They were rude on the phone and didn’t want to talk to us. Told to do everything on line and they didn’t want to answer any questions.
Todd MLocation was far to go, but service was excellent
Pamela HIt’s a little far away the location.
Raul Agot empty tank
Ivan STried to change locations. First they weren’t able to tell me the fee. That’s terrible considering the pickup location was changed for me. Then, they couldn’t change the location. Poor customer service. I will not be using uhaul company in the future or recommending it to my friends.
Stefanie KI booked a 15’ truck from 8 am for 12 hours and got there by 10am since some important work came up, only to find that they didn’t have a 15” truck since they re rented it to someone else? What’s the point of booking in advance then? Also this is the second time this happened to me and I had to do an extra trip just to take all my stuff. Very unhappy with UHaul, will definitely book a truck from Home Depot going forward.
AnnCordelia DNot in a safe area. Forced to use this location as a drop off late at night. Probably would have been fine during the day
David WGood
ALDEANE DOne individual who helped us detach my car from the auto transport was friendly and helpful. The other workers were not very helpful and the area is ghetto. Watch out for 18 wheelers!
KEVINANDREW KNone - pickup and drop was pretty easy all good
Joseph CGreat customer service!
Emile RI was unhappy with the $85 gas charge. I did not bring this vehicle in under the mark that was given to me. Not only was a charged for gas but on top I was charged $30 for a fee. That is not fair. I loaded the car up with $40 of gas and it was already given to me with less than half a tank making it very inconvenient to have to go directly to the gas station.
REBECCA NI dropped off the truck after hours. It was fine.
Andrew KCargo area smelled like garbage and floor was dirty and wet. The pick-up location was a total dump. I can't believe places like this even exist in America.
Stanley RA UI that doesnt suck. People around who knows whats going on
Alex XDrop off was just a spot to drop off the truck on the street with no contact with anyone. Online drop went smooth.
JOSEPH CWe arrived a few minutes after 12pm which was the last possible pick up time. The location from which we picked up the truck also closed at 12pm and we almost were jot able to pick it up. Luckily one person was still there and he processed us, however I was told that everyone usually leaves at 12. They should stay until at least 30 minutes after the latest pick up time. I can't be the first person this has happened to and I'm sure others were not as lucky as I was. I admit I was late but I arrived at 12:10pm and was almost turned away.
Jeffrey Si got charge twice.
Jamshad MI was charge for Insurance at the time of pick up when I asked them to remove the insurance before I left. I have commercial insurance that covered my rental already. The clerk said that he would have his manager take it off later in the day. NOT TRUE. Also I was over charger 36.00 after I returned the vehicle (on time return). This experience was horrible
Charbra Bsend them to the right location
stephen cVery good
EDWARD H