Excellent uhaul location, no issues, no stress and no problems. This location is a great in and out uhaul location
Brian F
Customer Reviews for Rockaway Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Oneil BSuper convenient for me
michelle dClean your 🚛🚛🚛🚛🚛 but everything else was good workers were great
pat bNothing everything was good especially the guy the help me very friendly and helpful it was a great experience
Jose DBrian was a great agent and very helpful 10/10 on customer service thank you Brian your appreciated
masen nEquipment was usable, well maintained can interpreted in many ways, should be specific.
RACLIFFEL sBrian at The front desk made it very easy and pleasant, definitely going to use this location again. Next time I need it.
james cJust keep up the good work. Very professional kind and considerate.
Latsen BBryan was a pleasure to deal with!
DAVIDFRANCIS SSo my reservation was for 8am i got there like 755 did all the paperwork the guy to me the truck was in the driveway hope you can get out because someone is blocking driveway well him knowing there was no way i was getting out had to wait for the vehicle that was blocking driveway to get tow by the time all that was done it was 830 and i had to bring truck back by 11 so it delayed me a whole half hour
Karen TEverything was done right..Keep up the good work..
JOSEPH CThe biggest problem I had was that I can't get any cell service at that location (It's close to JFK and I think that raises some connectivity issues with Verizon). I was supposed to return a van after hours and it was impossible to do it via the app due to no internet connectivity. So I had to park & lock the van, drop off the keys and then return to the location the next day to finish out the reservation, which was a big inconvenience to me.
Scott SThe process was smooth and easy. The U-Haul worker was so pleasant to deal with. I would definitely recommend this location.
Deasia PNone
patricia aThe truck was somewhat clean who ever had it before me it was a little amuck but the service was impecable & the truck really came in handy and i most likely will be renting again!
andrew mBy far the worst truck rental experience I've ever had. Truck was dirty, smelly, filled with garbage and leaves. Check engine light was on and was seriously concerned the truck would break down. Brian also berated me because I wasn't able to make the U-Haul mobile pickup system work. But the worst part is that I left my planner in the vehicle and he is right now playing games and refusing to return it. This guy has got a serious attitude problem and an odd fixation on race. Nobody wants to hear about your racist views when they're coming to pick up a truck.
Patrick DGreat service.Very helpful.. and knowledgeable on what had to be done. . Truck was clean . And well kept.
HENRYR MVery helpful, excellent place, thank you so much
MOSHE SNo complain
Alberto ONothing
john rTruck was filthy and unsanitary, place seems disorganized
Shelley YVery nice and friendly staff. Easy in and out.
Jeremia VDirty truck, very rude customer service agent, racist. Will never use this location again.
KERRISD HGreat service, seamless and thank you
Juanita SNothing
john rN/a
tashean sI have rented from the Arverne location on multiple occasions and as long as it can be helped, I will continue to rent from there and only there. Brian is fast, professional, accommodating, and understanding. It’s almost as if I’m renting from a friend. Every transaction has been an absolute pleasure.
Tara MN/A. Great service and product.
john rThe self service pick-up option as terrible. I had to call to find out that I had to go in to get the keys. Why? Why did I need to go in and if you're going to make people do that, it should direct customers to do that in the web app. The location itself is odd and dirty. Is it an aviary or a truck rental business? The rep continuous used the word "unit" to refer to the truck (i.e. "What's the until number?") despite it obviously confusing me (I thought he meant storage unit,) and I was the one who had to adapt. I would expect the professional would respond to a customer's confusion by trying to adapt. The truck itself smelled like cigarette smoke that someone tried to cover with a strawberry scented spray. I do not get car sick, but I was feeling nauseated in this van due to the smell.
Andreas TWithin walking distance to Arverne.
wini sBrian is very helpful.
john rTell someone about it, and share the good experience that you have with U- Haul.
Tyrone CRadio kept shorting out; inexplicably turned off and on throughout my travels. Right turn signal blinked inordinately fast, probably time to change the bulb. I was concerned it would go out completely and I’d be pulled over.
Constance BThe Gentleman who help me was awesome
tashean sDistrict planning can provide more rental truck to this location since it serves different area in the community; so as to be able to guarantee equipment & not inconvenience customers by offering further location.
wini sSTAFF WELL PREPARES AND INFORMED CHECK IN AND CHECK OUT WAS EXPEDIENT AND EFFICIENT
steve bIt was one of the best experiences I've ever had U-Haul is the place to rent a good truck in great condition and good working order.
Roger MKeep the good work 👏
Oyerinde BOwner was very helpful and went above beyond to help me in my situation!
Tiffany LI’m a frequent user of U-Haul and this location provided a new experience for me. I made my reservation online and checked in online as well. After I showed the gentlemen at the counter my check in info and truck number I was expecting to get my keys to continue the process. That did not happen. He clicked the “find my truck” button on my phone and told me to show him the screen where it says to come inside (the same screen I was just on before he hit that button). So now we’re on the “verify my equipment” page and he tells me to click through it to get to the page where it says to come inside. I was not doing that because the verification process is how we the user protect ourselves incase damages were on the vehicle prior to use. So when I alerted him to that, he told me to go ahead do so. That meant walking 2 blocks to vehicle just to complete the picture portion of the process, to then walk back to the office to get the keys, to then walk back to the truck to complete the process. When I did go back to the office he alerted me of the disputes I made. One of which was a paint mark which he said could easily be buffed off. Again I ensure I protect myself at all times. Something as minor as that could have been used against me if not documented. That made me feel uneasy about the location. The environment in general just screams “shady practices”.
JOEL HHad a wonderful experience the was helpful and knowledgeable. I will rent from them again.
latsha mwas a great experience will allways come back to them
Jose DNot a thing at this point
Jackquiline WAwesome team!!!!
MICHAEL ANothing at all perfect! Inviting great service picking up and returning friendly and to the point my first stop when in need of a rental Blessings. D. Halls
duane hFriendly and professional service. Thanks
philip mNo complaints great job
darlene p