Not wheelchair equipped to move around
Joshua L
Customer Reviews for B&W Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer Service and Quality Truck and gear!!
Jason MIt’s perfect
Mike WThe truck was clean when we got it everything was very convenient the people was super nice and friendly highly recommend!
charleet hThere was nobody there. Vacant lot
MICHAEL WNone
MICHAEL MMr Taylor always goes beyond expectations. we appreciate his Uhaul services in Gatesville TX. thank you!
rick bNot have the yard gate locked and some pavement would be nice I'm elderly and I have to use oxygen so walking around was difficult for me I just stayed in the car and had my family take care of the return
Katharina RB&W UHAUL SERVICE ON W.Main in Gatesville, Tx is the place to get a UHAUL. GREAT SERVICE.
Darlene CBillie takes good care of your UHaul customers. We appreciate him having extra products on hand, ex: box of wrapping paper.
Darlene CWE APPRECIATE WILLIE TAYLOR MAKING SURE THAT WE HAD A UHAUL TRUCK THAT MET OUR NEEDS. GOOD MAN!!!
Darlene CCustomer service
Archie LSignal is very poor at this rural location, so the U-Haul app is very slow! This makes trying to pick-up very frustrating! It took over 30 minutes to finally get approved for taking the truck. I will probably choose a different location if I ever rent a truck again.
Thomas CGreat customer service. Will do business again.
SCOTT WCheck your uhauls before someone pulls out of the driveway.
brianna bThe first location we rented from did not have our truck and we were not notified until 30 mins prior to pick up. Giving a days notice would be nice. This location in Gatesville allowed us to pick up last minute and was very helpful.
Adam CI enjoy the vehicle without any problems
ARIYO ONot all my equipment was there. Had to go to three different city's to get my equipment. They were about an hour difference in driving.
Gilbert SWillie was terrific and easy to work with. He definitely went beyond what other uhaul dealers would have.
Benjamin MPicked up the uhaul and got it loaded then found out I had to wait another five days before I was able to move, so uhaul made it stress free to get a few extra days. Very understanding and will work with you.
Cody WToo complicated you can buy gun easier
Charles WMake sure they don't have to drive an extra 100 miles to pick up their truck for rental.
Ken GUhaul website had issues. Dealer was very helpful.
Eddie BThis was the best experience I have had when leasing a Uhaul. Every step was easily done from pick up to return. Highly recommend B & W Services.
terry jSave the information in the computer because I rent so many trailers from y’all and y’all don’t save the information every time gotta go to the same old stuff
GERALD BGreat and easy to work with! Finished early and they told us how to drop off at location after hours. Very friendly and helpful! Would definitely recommend!
James kIt was just fine. Willie was the person we dealt with: knowledgeable and efficient. All was perfect.
marguirite hWillie, the person running it, was very friendly and very helpful. UHaul still sux.
PAULA JGood folks!!!
DEBORAH C1 Notify the location that a client will be picking up a truck. That way he will be there on time. 2 Notify the location about a pickup in advance so he can clean the truck!
Jorge LGreat customer service… very friendly and accommodating! Said he would come in on day off if we needed him to. Definitely recommend!!
CARA CThe site manager was exceptional. He was very professional and walked me through each step.
ROY RFirst, the truck I reserved wasn't available so I had to accept a smaller vehicle. That truck wasn't full on full so it cost me at least an extra $15 to fuel it up prior to returning. The operator wasn't available when I returned the truck to discuss this, then I was charged extra mileage. So my suspicion is that someone had used this truck between it previously being returned and me renting it. I couldn't verify any of the trucks condition prior to leaving with the truck as I was given no paperwork and was told it would be emailed to me, didn't happen until after business hours. I will not use this location again.
TERRY YFriendly staff, but wasted 40 minutes waiting for staff to show up for pick-up.
Barry GIt was fast to get my rental , as well very easy to return. Would definitely go back if I need a u haul agian
daven bEasiest drop off ever. :-)
Maureen BN/A
Monet FEverything was great
SHALANDRIA MClean truck. And after renting a 20 foot U-Haul truck (that felt underpowered) the 26 foot was not only bigger but more capable. Moved the remainder of our possessions with the larger truck and 5 x 8 trailer. The trailer was a last minute add on. Only wish was it being a 12 x i instead. Very satisfied with the people and equipment.
CHARLES VAmazing service!
ALEXANDRA RWhen you tell a Clint that a piece of equipment is at the place they want to pick up and it’s not then sending them 60 miles away to get it sucks
Jeffrey MGreat customer service. Agent was polite and courteous.
CLEAVON BWillie was great to work with and will rent again when needed
GEORGE TGreat Manager!! Rent my equipment there quite often
GAREN LVery helpful guy working there
DENTON DI can't think of anything! Always great service, the trailer is always available and clean, and the manager there is always very helpful. I go there several times a month and we'll continue to go
GAREN LWillie was fantastic. Worked with me on my needs.
William RNothing
OLAN M