Customer Reviews for B&B International Ent
(U-Haul Neighborhood Dealer)

39 reviews

3200 Reisterstown Rd Ste B   Baltimore, MD 21215

(410) 469-7976

Hours

  • Monday
    Closed
  • Tue–Sat
    10 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(410) 469-7976

3200 Reisterstown Rd Ste B
Baltimore, MD 21215

Services at this Location:

Hours

  • Monday
    Closed
  • Tue–Sat
    10 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Renan D. 
Rating:
5.0

Do oil change before giving to the cleant

Asende M. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
1.0

We were not supposed to pick up at this location. Uhaul switched us without our knowledge to pick up here, in an unsafe area and at a time later than we had originally specified. To make matters worse, when we returned the van uhaul tried to charge us for going over the predetermined mileage limit, but the only reason we were over the limit was because uhaul had switched the pick up locations.

Alexander L. 
Rating:
5.0

Nothing, evening is perfect

Robin G. 
Rating:
3.0

Overgrown parking area, not well paved lot.

JOSEPH A. 
Rating:
1.0

Customer did not leave a comment.

Maalik H. 
Rating:
3.0

I did not receive a receipt for my rental yet

LOUIS B. 
Rating:
2.0

The van had trash in the cab and in the back

LOUIS B. 
Rating:
5.0

I found everything ok

jeannie D. 
Rating:
3.0

Customer did not leave a comment.

Sydney T. 
Rating:
3.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Rashawn J. 
Rating:
5.0

Customer representative at this location was amazingly great. A very respectful person 👏

patricia D. 
Rating:
5.0

Unfortunately, my review here (by location) will not do my overall experience of using U-Haul justice. The morning of my move, a truck at a set original location was not ready, thus I was redirected to coming to this location, 20mins away. Between the waiting, hold time and phone conversation with customer services, my whole day was delayed by 2 hours; shifting a pairs of set moving times with 2 moving services (loading and unloading). Personally for the price I paid, I would not be using U-Haul services anytime soon.

Shiv P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Troyell G. 
Rating:
1.0

Send me my money back. Y'all over charged me and said it'll take 3 days to give it back and it's been well over 3 days. You can not just charge a person 3 days because you feel like it. Then y'all keep putting me on hold or 30+ minutes every time I call. It's really unacceptable and I'll never use your services again.

Randee B. 
Rating:
4.0

Customer did not leave a comment.

April E. 
Rating:
3.0

Customer did not leave a comment.

Elam B. 
Rating:
3.0

I would recommend doing the approval portion prior to picking up the vehicle. It is time consuming especially for someone picking up his or her vehicle through the app.

Tabitha T. 
Rating:
1.0

Customer service was horrific, I was charged because the car smelled of smoke before we rented it and we told the lady who helped us, she took no note of it. I was charged a cleaning fee of 25$ wrongfully. I will never use this company again nor will I ever recommend them!!

Paris B. 
Rating:
5.0

Customer did not leave a comment.

samuel B. 
Rating:
3.0

Customer did not leave a comment.

george S. 
Rating:
4.0

Customer did not leave a comment.

Derrick P. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
4.0

Customer did not leave a comment.

Martin C. 
Rating:
2.0

I was billed twice which caused my checking account to go over

Al B. 
Rating:
2.0

Customer did not leave a comment.

Dorothy S. 
Rating:
3.0

I started my rental process online and chose the location because it was close to my address and where I would be transporting furniture.I was given a quote of 55.95 online. When I went to the office I was told by Sam that the rental cost was 59.95. Sam, or anyone else did not inform me of any other fees. However, when I picked up my receipt, the charge was $127.08. This is poor and unacceptable communication on the part of Uhaul. I need someone to explain how this happened when the truck was driven for 8 miles and I had it for 3.5 hours.

Yvette J. 
Rating:
3.0

The directions were unclear, since there was no B&B International at this location. It also wasn't totally clear where to park, and there was no spot obviously available.

Gabriel W. 
Rating:
1.0

We received very little communication that our reservation had changed from our initial pick up location. We also were not told that due to the change we would be picking up our truck outside of business hours and would have to go through the app. With no signage or communication from the business, we lost about 45 min of our rental time.

Steven L. 
Rating:
5.0

Just right to accommodate the purpose. Had a very positive experience, even in spite of the affect the pandemic, felt safe as well.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
4.0

Customer service was great!

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Takiyah H. 
Rating:
5.0

Customer did not leave a comment.

Vernell W. 
Rating:
5.0

I would like to say Thank a million to all the people who help me to rent the u-haul.The service was excellent. I will rent again, and from this location. Happy Holiday Mr. Wooding.

james W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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