The 10ft trailer I used got an alarm halfway through my trip with it saying it needs to have its breaks serviced, and I can attest that they do. I had the foresight to test everything before heading out of the yard, and quickly realized I had to break well before the need too in order to compensate on the delay. Other then that, it went quite smoothly. The man helping me at the desk was very relaible and helpful in getting everything in order.Joshua G.
B&B Investments Hanwell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They made quick work of the rental paperwork and made the process easy..peter M.
1) The self-serve option requires a second phone number and someone NEEDS to answer or else the app won't work. This could be okay if it wasn't a SECRET requirement. Adding more drivers works AGAINST you - they could have three phone numbers for you and your spouse etc, and yet need one more at time of pickup. 2) There were some other issues (no big deal) so we didn't get the truck the app said, nor a second truck. We were given a different truck which worked fine even though various plastic was broken (e.g. air diverters, the ends of control rods, etc) 3) The mileage was higher than the system thought, so we are being charged more money. The prior issues took enough time that the location was closed and this could not be addressed until later (still TBD). However, the personal service we got was great. I blame the system (or the head office) for everything that was a real problem.Ben B.
The guy in hanwell was great. I did have 1 issue when I called to inquiry about getting a uhaul. I called the Charlottetown centre to ask questions, they answered my questions but then actually rented me a uhaul in Fredericton at 10AM on oct 24. I didn't want this so I went into the facility in Charlottetown to ask if this was legit, and they said yes. I said I called to ask question not book. I asked if they can at least change the location and the time, buddy said he cannot change location as it provides a trailer to a location that has 1. As for the time they cannot as somebody will call me the day of the rental. I asked him if he was serious.....buddy was pissing me off by this point so I told him to cancel everything. I went home, got online and I booked everything I wanted (Location at Hanwell and a time for 1PM). Buddy in your office is a piece of shit.Michael S.
Customer did not leave a comment.jean francois S.
Everything was clean and generally well maintain with one exception-the back door of trailer was extremely hard (almost impossible) to open.Chris T.
It was a fast process, having all your documents uploaded and all ready to go for when you got to your site for pick up.Judy N.
Again, my partner and I were extremely disappointed with the drop off process. U-Haul needs to update their information because this location is no longer called B & B Investments. In addition to the business change, the outside of the building is different than pictured on google maps. This misinformation caused my partner and I to drive around the location for another hour looking for the drop off site. The new building/business was the same 1749 address but that was very poorly marked. It was difficult to see from the road. The U-Haul sign at the drop off location was tiny and only visible when up close to the building (not from the road when looking for location).Julia B.