Customer Reviews for B&G Truck Service
(U-Haul Neighborhood Dealer)

30 reviews

410 Tawakoni Dr FM 276   Emory, TX 75440

(903) 473-8045

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 473-8045

410 Tawakoni Dr FM 276
Emory, TX 75440

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

It was an empty field with trucks parked in it.

Stephen P. 
Rating:
2.0

No one answers the phone and the only way I got a hold of company was show up in the field where the trucks are parked. We returned the truck and was charged more than expected. No DROP BOX. APP did not work for checking in the truck. I'm done with uhaul and will not recommend at this time.

Cammi C. 
Rating:
5.0

Would recommend to friends!

Vette B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

Showed up at location to return rental. Gate locked, no drop box, and no one answered phone to help. Place looked abandoned. Called u haul 24-7 customer service. Had to re route us to another drop off 25 miles away. Now waiting for my $50 refund promised! Horrible drop off experience. Never again!

Jacquelyn F. 
Rating:
5.0

Best ever experience

Ramin M. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
3.0

Customer did not leave a comment.

Dwayne D. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

larry C. 
Rating:
4.0

This location was closed but area seemed clean & organized.

Sherry S. 
Rating:
5.0

Very prompt and professional service provided by Brooke!

Sherry B. 
Rating:
1.0

Reserved truck 9/30/20. Picked up truck 10/1/20 employee said would email contract to me. 20 minutes later at home opened email and it said expired. no answer at rental location. Returned truck 10/2/20 at 3:00 PM same employee, who did not know why no email contract, Manager/owner not there but was told he would call me. When I had no call by 10/5/20 I called voice mail only so left message. Sent email to Uhaul customer service got no response. 10/6/20, called retail location again, voicemail only, left message. Called Uhaul after holding for 25 minutes I did get someone on phone that after explaining problem she emailed the contract to me. All in all a very bad experience. This is a new Uhaul location, perhaps you should reconsider your choice!!!

Hugh H. 
Rating:
5.0

The gentleman here was very polite and helpful. We plan on using him again after our new home is finished.

mike C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

Johnny E. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Super service! Large trailer was reserved several days in advance. Local UHaul agent was very helpful; we got everything checked out in advance. Trailer was well kept and clean. We returned in the same condition.

Thomas W. 
Rating:
4.0

The tail lights didn't work, had to rig them for the haul. The brakes were locked on trailer and my husband had to fix them. The equipment needs some maintenance. The manager was very nice and polite. Returned it early with no problems.

MELODY C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Even though I had reserved online and filled out paperwork for contactless pickup, I still had to spend time in the office resubmitting the information.

melissa C. 
Rating:
5.0

Customer did not leave a comment.

Dudley H. 
Rating:
3.0

I can't say much about this location. It was closed, so I put the key and paper work in a drop box.

linda L. 
Rating:
5.0

See above. Only complaint.

Tracy S. 
Rating:
5.0

Owner was great to work with.

James P. 
Rating:
5.0

Customer did not leave a comment.

Misty L. 
Rating:
5.0

Truck was clean, fueled up and ready to go when I got there. Service was the best, clean and in order. Showed me everything about the truck, and we checked it out together. When I returned truck we check it in and everything was ok. Truck was like new, ran good. I will use them again. Thanks

Curt C. 
No reviews have been submitted for this location.

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