Customer Reviews for B&G Truck Service
(U-Haul Neighborhood Dealer)

Rating:

2.0

No one answers the phone and the only way I got a hold of company was show up in the field where the trucks are parked. We returned the truck and was charged more than expected. No DROP BOX. APP did not work for checking in the truck. I'm done with uhaul and will not recommend at this time.

Rating:

5.0

Would recommend to friends!

Rating:

1.0

Showed up at location to return rental. Gate locked, no drop box, and no one answered phone to help. Place looked abandoned. Called u haul 24-7 customer service. Had to re route us to another drop off 25 miles away. Now waiting for my $50 refund promised! Horrible drop off experience. Never again!

Rating:

5.0

Best ever experience

Rating:

4.0

This location was closed but area seemed clean & organized.

Rating:

5.0

Very prompt and professional service provided by Brooke!

Rating:

1.0

Reserved truck 9/30/20. Picked up truck 10/1/20 employee said would email contract to me. 20 minutes later at home opened email and it said expired. no answer at rental location. Returned truck 10/2/20 at 3:00 PM same employee, who did not know why no email contract, Manager/owner not there but was told he would call me. When I had no call by 10/5/20 I called voice mail only so left message. Sent email to Uhaul customer service got no response. 10/6/20, called retail location again, voicemail only, left message. Called Uhaul after holding for 25 minutes I did get someone on phone that after explaining problem she emailed the contract to me. All in all a very bad experience. This is a new Uhaul location, perhaps you should reconsider your choice!!!

Rating:

5.0

The gentleman here was very polite and helpful. We plan on using him again after our new home is finished.

Rating:

5.0

Super service! Large trailer was reserved several days in advance. Local UHaul agent was very helpful; we got everything checked out in advance. Trailer was well kept and clean. We returned in the same condition.

Rating:

4.0

The tail lights didn't work, had to rig them for the haul. The brakes were locked on trailer and my husband had to fix them. The equipment needs some maintenance. The manager was very nice and polite. Returned it early with no problems.

Rating:

5.0

Even though I had reserved online and filled out paperwork for contactless pickup, I still had to spend time in the office resubmitting the information.

Rating:

3.0

I can't say much about this location. It was closed, so I put the key and paper work in a drop box.

Rating:

5.0

See above. Only complaint.

Rating:

5.0

Owner was great to work with.