Customer Reviews for B&L Enterprises
(U-Haul Neighborhood Dealer)

163 reviews

911 E 11th St   Siler City, NC 27344

(919) 742-2741

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 742-2741

911 E 11th St
Siler City, NC 27344

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sixto A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

lisa F. 
Rating:
5.0

Extremely friendly and gave specific directions for pickup, location,terms and answered all of our questions

Debra W. 
Rating:
4.0

Not a lot of space for parking or turning aound.

TRACY H. 
Rating:
5.0

B&L had everything ready to go and provided all the information I needed to complete the rental. The return was simple, great experience. Smartest move I ever made for moving my daughter home from college!!!

Marty T. 
Rating:
4.0

Thank You!

Bill I. 
Rating:
5.0

Customer did not leave a comment.

LORRETA M. 
Rating:
3.0

Customer did not leave a comment.

Nellie M. 
Rating:
5.0

Customer did not leave a comment.

Sherry E. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
5.0

Wonderful friendly service

debbie T. 
Rating:
5.0

Customer did not leave a comment.

Sherry E. 
Rating:
5.0

Thank you for an easy process. Happy Holidays.

Leroy S. 
Rating:
3.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Nothing. It was great. Thanks Buddy!

william D. 
Rating:
2.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Was a very good location and Service was great.

chriss P. 
Rating:
5.0

Excellent experience

Jane K. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
3.0

The truck was nasty when we picked it up and the merchant was in such a hurry to leave it was obvious he just wanted to do the mimimum and be done with us. He didn't even pull the truck around. He just gave us the key and told us it was at the bottom of the lot. This is our 4th rental in a year but our first and last with this merchant. We will go back to the merchant in Asheboro even though it is farther away

Dwight M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL P. 
Rating:
4.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
3.0

Customer did not leave a comment.

Thelma C. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
4.0

Not make us drive far to pick up a rental after we make a reservation but the business decide to go out of town. And leave me stranded with no truck. But B&L were kind enough to help me last minute and rent me a truck even though I had to pay extra.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

pat M. 
Rating:
3.0

Customer did not leave a comment.

Margaret R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jane K. 
Rating:
5.0

Nothing your representative at this lo action was great

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Lin A. 
Rating:
5.0

Customer did not leave a comment.

JANET R. 
Rating:
2.0

Closed earlier than listed.

John D. 
Rating:
4.0

Customer did not leave a comment.

Reuel H. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Buddy was extremely helpful!

Krystle S. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

Opened at 8:30 instead of 8:00; wasted 30 minutes because of this.

David B. 
Rating:
5.0

Customer did not leave a comment.

Teresa Chisenall N. 
Rating:
3.0

Customer did not leave a comment.

joseph V. 
Rating:
4.0

Customer did not leave a comment.

william F. 
Rating:
3.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

Jimmy P. 
Rating:
4.0

Customer did not leave a comment.

Dean J. 
Rating:
4.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Lewis B. 
Rating:
4.0

Customer did not leave a comment.

Teresa C. 
Rating:
3.0

Always too busy to deal with customers. Better to just drop off after hours...

Robert S. 
Rating:
4.0

Customer did not leave a comment.

RHETT F. 
Rating:
3.0

Customer did not leave a comment.

Ronald Z. 
Rating:
3.0

Customer did not leave a comment.

Jimmy P. 
Rating:
3.0

Customer did not leave a comment.

Gary T. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Joel E. 
Rating:
4.0

Equipment was very good and clean. Also operated very well.

todd R. 
Rating:
4.0

Customer did not leave a comment.

VICKY S. 
Rating:
1.0

There was no one there during business hours. They left a phone number to contact, but they did not respond to two phone calls and did not return the call. I have an extremely low opinion of UHaul rental

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS K. 
Rating:
2.0

This truck cost me twice as much as not normal but no one could tell me why or explain the charges. There was no itemized print out but because off our urgent situation we had no choice. We are regular u haul renters because of our business but we have never paid this much!

PAUL L. 
Rating:
4.0

Customer did not leave a comment.

Jonathon P. 
Rating:
4.0

Everything with both of our rentals was smooth and efficient. Buddy and Willie are a good friendly team!

ANN B. 
Rating:
1.0

When we went to location to drop off no staff was there to check in our equipment. No one knew where the staff was. We didn't know what to do with the rental and called the location we picked up at for advice and the lady said each location is different but she gave us suggestions to do. I continued to call the number multiple times yesterday and the number was forwarded to a different number so I never left a message but I continued to call to see if our rental had been checked in b/c I haven't received an email confirmation that it's been checked in. I have been worried all night wondering if we are going to be charged another day. With business like this I would not use this service again. No one wants to be left in limbo. Next time someone should always be in office during business hrs to be able to rent or return back to location.

ROBERT AND JESSI F. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

david B. 
Rating:
3.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

MARTHA W. 
Rating:
5.0

Customer did not leave a comment.

DACIA B. 
Rating:
2.0

ordered a 26' & rec. a 20'. We go 5 miles to gal. We were supposed to rec some free miles for incovience and didn't. We we p/u truck gas guage was at approc 1/4 and we were told to bring back at 1/2 which we did. Why wasn't it at full when we p/u? We will go to Penske next time.

Kristen S. 
Rating:
5.0

Nothing

Colette M. 
Rating:
3.0

His website says closes at 1:00 on Saturday, but, when I talked with him, he said, gate open til 5:00. I rushed to get there sat to return before 1:00, and he was not there. He did answer the phone and gave me directions. I could not get the trailer hitch off, and had to call him, and he said, he would be there in 10 minutes, which he did come by... His place was muddy, but guess he cant help that... I left message for him to call me, and he never did...needless to say, I was a little stressed about where to take it, etc, when he did not return my call.

MONA P. 
Rating:
1.0

I am very disappointed in the service I received at this location. I would not recommend it to anyone for many reasons. 1. The size truck I needed was not available so I had to pay extra for a truck size I did not need. The operator never offered the truck at a discount. 2. When I arrived on time,I stood outside in the freezing cold for 5 mins before anyone came to the door. I had to call for someone to come and open the door. 3. When I was able to get inside to get the keys, I was told I did not have a reservation although I made reservations days in advance with the same guy over the phone. 4. U-Haul prices are too high. Weekend gas rates are different from weekday gas rates which I think is ridiculous. 5. Customer service was horrible and the owner's communication skills needs some improvement. 6. If I had to recommend a rental truck service it would be Penske.

SHAVON R. 
Rating:
3.0

Customer did not leave a comment.

shelby C. 
Rating:
1.0

I called for four hours (10AM til 2PM Wednesday 2/4), came to the location twice, only ever got voice mail saying "Leave a message". I left several messages, no response. I called UHaul HQ, they said just drop the dolly there in a safe place. Never got a receipt. Not very professional. How To Improve? Answer the phone!

Charles B. 
Rating:
5.0

The ramp on the left side of the dollie took us about 30 minutes to get to pull out loading and unloading. Drop off location took it out of commission. This issue should have been addressed before it was rented.When I called the 800 number she was like ok I'll note it.Bet if she paid 98.00 for a broke piece equipment for a couple hours she would be more than ok I'll note it.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
3.0

Customer did not leave a comment.

Tara G. 
Rating:
3.0

It was a little difficult to rent the truck, because no one was at the location. I had been there several times and no was there. Once I finally got a truck it was good.

colette M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

One of the most enjoyable experiences I have had for a move .The attendent Buddy is a super individual,provided most help I have had the pleasure of receiving.

GEORGE A. 
Rating:
3.0

Customer did not leave a comment.

DEBBIE K. 
Rating:
4.0

The contract ordeal was horrific!!!!! The guy at the rental location reached out to two people who could not help him with the antiquated computer system! I felt sorry for him, but it took me more than an hour to get the truck!!! HORRIBLE! And it was simply the fault of the U-Haul online system!!!!!

MAYA K. 
Rating:
2.0

We as customers are charged a cleaning fee I am not sure why due to the fact that there was a crack pip in the cup holder that still had drugs in it had I had got stopped that would have became my problem very dissatisfied

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
2.0

Hard to find even with my GPS. Confusing setup felt like I was illiegally entering a house.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

Jourdan S. 
Rating:
4.0

I didn't like the fact that the customer service Rep didn't have prior knowledge to the closing of this location.

TARA W. 
Rating:
4.0

The owner was couteous and helpful and I would definitely rent from him again.

John F. 
Rating:
5.0

Great place. Owner was there before posted opening -- was in and out in 10 minutes. Did not try to sell me more than I needed.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Much better experience than any other time. Extremely friendly and helpful!

LAURA B. 
Rating:
3.0

Did a good enough job wasnt dissatisfied at all on the uhaul drop-off. quick and easy.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn C. 
Rating:
3.0

Include hand truck with rent

Helen M. 
Rating:
4.0

Customer did not leave a comment.

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

EMILY P. 
No reviews have been submitted for this location.

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