Customer Reviews for B&L Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&L Enterprises

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debbie T. on

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Wonderful friendly service

Sherry E. on

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Leroy S. on

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Thank you for an easy process. Happy Holidays.

LISA C. on

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william D. on

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Nothing. It was great. Thanks Buddy!

Ron A. on

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chriss P. on

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Was a very good location and Service was great.

Jane K. on

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Excellent experience

BRENDA G. on

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Dwight M. on

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The truck was nasty when we picked it up and the merchant was in such a hurry to leave it was obvious he just wanted to do the mimimum and be done with us. He didn’t even pull the truck around. He just gave us the key and told us it was at the bottom of the lot. This is our 4th rental in a year but our first and last with this merchant. We will go back to the merchant in Asheboro even though it is farther away

CHERYL P. on

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Ken H. on

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Jean S. on

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Frank R. on

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Thelma C. on

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charles M. on

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Melissa C. on

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Not make us drive far to pick up a rental after we make a reservation but the business decide to go out of town. And leave me stranded with no truck. But B&L were kind enough to help me last minute and rent me a truck even though I had to pay extra.

pat M. on

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Margaret R. on

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John D. on

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Jane K. on

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MICHAEL H. on

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Nothing your representative at this lo action was great

Lin A. on

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JANET R. on

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John D. on

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Closed earlier than listed.

Reuel H. on

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Joseph S. on

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TIMOTHY A. on

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Krystle S. on

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Buddy was extremely helpful!

Donald B. on

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David B. on

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Opened at 8:30 instead of 8:00; wasted 30 minutes because of this.

Teresa Chisenall N. on

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joseph V. on

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william F. on

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Joe B. on

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Jimmy P. on

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Dean J. on

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Dennis K. on

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Lewis B. on

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Teresa C. on

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Robert S. on

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Always too busy to deal with customers. Better to just drop off after hours...

RHETT F. on

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Ronald Z. on

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Jimmy P. on

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Gary T. on

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Gary H. on

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Joel E. on

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todd R. on

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Equipment was very good and clean. Also operated very well.

VICKY S. on

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ROBERT S. on

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There was no one there during business hours. They left a phone number to contact, but they did not respond to two phone calls and did not return the call. I have an extremely low opinion of UHaul rental

DENNIS K. on

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PAUL L. on

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This truck cost me twice as much as not normal but no one could tell me why or explain the charges. There was no itemized print out but because off our urgent situation we had no choice. We are regular u haul renters because of our business but we have never paid this much!

Jonathon P. on

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ANN B. on

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Everything with both of our rentals was smooth and efficient. Buddy and Willie are a good friendly team!

ROBERT AND JESSI F. on

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When we went to location to drop off no staff was there to check in our equipment. No one knew where the staff was. We didn't know what to do with the rental and called the location we picked up at for advice and the lady said each location is different but she gave us suggestions to do. I continued to call the number multiple times yesterday and the number was forwarded to a different number so I never left a message but I continued to call to see if our rental had been checked in b/c I haven't received an email confirmation that it's been checked in. I have been worried all night wondering if we are going to be charged another day. With business like this I would not use this service again. No one wants to be left in limbo. Next time someone should always be in office during business hrs to be able to rent or return back to location.

JAMES H. on

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david B. on

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Stephen A. on

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MARTHA W. on

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DACIA B. on

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Kristen S. on

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ordered a 26' & rec. a 20'. We go 5 miles to gal. We were supposed to rec some free miles for incovience and didn't. We we p/u truck gas guage was at approc 1/4 and we were told to bring back at 1/2 which we did. Why wasn't it at full when we p/u? We will go to Penske next time.

Colette M. on

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Nothing

MONA P. on

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His website says closes at 1:00 on Saturday, but, when I talked with him, he said, gate open til 5:00. I rushed to get there sat to return before 1:00, and he was not there. He did answer the phone and gave me directions. I could not get the trailer hitch off, and had to call him, and he said, he would be there in 10 minutes, which he did come by... His place was muddy, but guess he cant help that... I left message for him to call me, and he never did...needless to say, I was a little stressed about where to take it, etc, when he did not return my call.

SHAVON R. on

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I am very disappointed in the service I received at this location. I would not recommend it to anyone for many reasons. 1. The size truck I needed was not available so I had to pay extra for a truck size I did not need. The operator never offered the truck at a discount. 2. When I arrived on time,I stood outside in the freezing cold for 5 mins before anyone came to the door. I had to call for someone to come and open the door. 3. When I was able to get inside to get the keys, I was told I did not have a reservation although I made reservations days in advance with the same guy over the phone. 4. U-Haul prices are too high. Weekend gas rates are different from weekday gas rates which I think is ridiculous. 5. Customer service was horrible and the owner's communication skills needs some improvement. 6. If I had to recommend a rental truck service it would be Penske.

shelby C. on

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Charles B. on

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I called for four hours (10AM til 2PM Wednesday 2/4), came to the location twice, only ever got voice mail saying "Leave a message". I left several messages, no response. I called UHaul HQ, they said just drop the dolly there in a safe place. Never got a receipt. Not very professional. How To Improve? Answer the phone!

Robert S. on

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The ramp on the left side of the dollie took us about 30 minutes to get to pull out loading and unloading. Drop off location took it out of commission. This issue should have been addressed before it was rented.When I called the 800 number she was like ok I'll note it.Bet if she paid 98.00 for a broke piece equipment for a couple hours she would be more than ok I'll note it.

SAMUEL M. on

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Tara G. on

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colette M. on

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It was a little difficult to rent the truck, because no one was at the location. I had been there several times and no was there. Once I finally got a truck it was good.

WILLIAM B. on

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GEORGE A. on

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One of the most enjoyable experiences I have had for a move .The attendent Buddy is a super individual,provided most help I have had the pleasure of receiving.

DEBBIE K. on

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MAYA K. on

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The contract ordeal was horrific!!!!! The guy at the rental location reached out to two people who could not help him with the antiquated computer system! I felt sorry for him, but it took me more than an hour to get the truck!!! HORRIBLE! And it was simply the fault of the U-Haul online system!!!!!

Jerry S. on

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We as customers are charged a cleaning fee I am not sure why due to the fact that there was a crack pip in the cup holder that still had drugs in it had I had got stopped that would have became my problem very dissatisfied

Julie G. on

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DOUGLAS T. on

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Hard to find even with my GPS. Confusing setup felt like I was illiegally entering a house.

Jourdan S. on

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TARA W. on

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I didn't like the fact that the customer service Rep didn't have prior knowledge to the closing of this location.

John F. on

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The owner was couteous and helpful and I would definitely rent from him again.

SCOTT E. on

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Great place. Owner was there before posted opening -- was in and out in 10 minutes. Did not try to sell me more than I needed.

Roger F. on

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LAURA B. on

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Much better experience than any other time. Extremely friendly and helpful!

Troy S. on

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Did a good enough job wasnt dissatisfied at all on the uhaul drop-off. quick and easy.

Jaclyn C. on

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Helen M. on

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Include hand truck with rent

Samuel S. on

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Lynn L. on

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EMILY P. on

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WAYNE H. on

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Laurie W. on

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sharon B. on

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TIFFANY K. on

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ERNESTINE A. on

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Jennifer M. on

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JAMES M. on

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Great experiences. They are willing to go above and beyond for you and pleasant to deal with. Excellent example of the friendly, personal service you expect in a small town down south.

KOKI F. on

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Signed up for Chapel Hill location. The next day was given a Pittsboro location (20 mins further). The day before pickup I was given a Siler City location (25 mins further). In all it took me an extra 45 mins to get to pick up site and an extra 45 mins to get back to Chapel Hill. They did give me 50 extra miles on the rental to cover the extra drive, but nothing on the extra hour and a half of my time driving to and from.

MELISSA A. on

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Douglas H. on

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SAMUEL S. on

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