Customer Reviews for B&M Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&M Towing

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tamiko B.
Rating:

The location was 25 miles from my residence. It cost $70 to travel to pick up the truck.

diane P.
Rating:

Customer did not leave a comment.

Esperanza C.
Rating:

Customer did not leave a comment.

Ana N.
Rating:

Brian made up for the awful experience we had when we attempted to pick up our “reserved” rental at PNS Motor Corp. Brian was VERY friendly professional as well as accommodating. The attendant at PNS can certainly learn a thing or two about customer service and professionalism from Brian. Actually PNS should NOT be allowed to do business on behalf of U-Haul as they are tarnishing U-Haul's upstanding business practices. BTW perhaps someone from U-Haul should pay PNS Motors a visit, his trucks are filthy beyond belief!!! Had my reserved truck been there I would have had to accept it but I definitely would have had to clean it out BEFORE placing my belongings in it! Thank you Brian, you saved the day!

Damian M.
Rating:

Customer did not leave a comment.

jose C.
Rating:

Customer did not leave a comment.

WARRENJ S.
Rating:

Brian, Was friendly, knowledgeable and fast! I was in and out in less than 5 min! Great place to rent!

c.j W.
Rating:

Nothing to do, excellent customer service.

KYLEJOSEPH MOSCH S.
Rating:

Customer did not leave a comment.

Jason C.
Rating:

Customer did not leave a comment.

Rachel L.
Rating:

What excellent service I had! The person running this location was incredibly helpful! I would definitely rent here again.

angel D.
Rating:

The sale man have to change or hire someone else he doesn't know how to talk to people with comes out with disrespectful I don't know if it was only to me but that's how I felt at the moment.Hes name is BRYAN SHEININ

Cristhian T.
Rating:

Customer did not leave a comment.

DONALDD M.
Rating:

The UHaul employee was excellent. Explained everything and was very helpful. Made for a smooth experience.

RANDOLPHI W.
Rating:

The manager of the business, Bryan, accommodated me with a truck although I didn't have much time to plan. He was the ONLY u-haul that provided same day service on a Saturday. This is a location to visit!

trever C.
Rating:

Customer did not leave a comment.

VINCENTP D.
Rating:

More than courteous and knowledgeable your manager easily spoke about all of the contract, payment and resolving issues in a friendly comfortable manner. He helped in corporate communication and procedures in order to get me on the road before my upcoming surgery. The equipment was clean, new!, handled well and the stereo was crystal clear, which is very important for a mood control. Thanks

DEVINJ S.
Rating:

Customer did not leave a comment.

mathew H.
Rating:

i feel just having the van for 2 to 3 hrs should not have cost me so much---117.00 was alittle excessive.besides that everything else went fine

Natalia I.
Rating:

Customer did not leave a comment.

GRZEGORZDANIEL K.
Rating:

Super service

anthony N.
Rating:

For one the truck was in clean it wasn't very dirty but it Wasn't clean, Right in the middle of the 2 seats was a black life matters mask, I was a little offended by it because I believe all lives matter, The price was not explained properly to me from Brian, When I 1st went to Brian to talk about prices he told me it would cost me $360 and gave me a receipt and told me I could pick up the Van the next day, When I came in the next day he charged me another $100 He said he added in the insurance which he did not Mentioned to me the day before, now the bill came to be $459 I said to him I thought I could use my own insurance he told me not on trunk, Again this should be talked about the day before when he handed me a receipt for $360, We also had another misunderstanding he called me while I'm on the road coming home from Jersey Sunday evening He calls me and wants to know where the truck is, I told him and coming home with the right now he said OK well I'm charging you another day I said I have the truck until Sunday he said Sunday morning, I said I have it for all day Sunday he said now you only have it for Sunday morning another misunderstanding I told him I needed All day Sunday, Again he didn't explain things properly enough if I wouldn't know it would of course me all that extra money I would Never rented the Van, What I was bringing up to my house from New York to New Jersey really was in worth ranting on a Van at that price and I would of figured out another alternatives but it was too late when I was at the front door picking up the keys when I was understood all I had to pay was $360

Waldobich M.
Rating:

Very Friendly, Very Thorough in explaining in Detail about Rental. Good communication with sense of humor. Made things easy especially being new to the area. Would highly recommend.

Fitzgerald H.
Rating:

The truck I received was dirty and had only a quarter tank of gas. When I returned the vehicle I was charged $90 for that quarter tank of gas which was outright extortion. I will be filing a complaint with the with the Better Business Bureau.

Tashay C.
Rating:

Customer did not leave a comment.

ANTHONYJ JR S.
Rating:

I've been dealing with this location for years and I mean when ever I need a vehicle the guy who run this locations is always on point and make sure I'm good I never had no problems at this location

JASONT T.
Rating:

Customer did not leave a comment.

BLANCA J.
Rating:

Nothing needs to improve I'd like to thank Brian for his outstanding advise and for helping me out when I needed it the most. God bless him... Blanca Jimenez

Carlos T.
Rating:

Always be prepared , Enjoy the ride & drive safely !

sarah L.
Rating:

Customer did not leave a comment.

Jak A.
Rating:

Business like, fast and friendly.

Lamonte S.
Rating:

Customer did not leave a comment.

LORENZO G.
Rating:

Customer did not leave a comment.

DANAVONO G.
Rating:

Nothing

VOLODYMYR Y.
Rating:

Thanks for everything

paula C.
Rating:

Was a pleasure will always come here

chandrapaul S.
Rating:

Customer did not leave a comment.

RYANTHOMAS C.
Rating:

Customer did not leave a comment.

OLUWASEUNMICHAEL A.
Rating:

Very disappointing, mileage reported was higher that what I used . And charges too high

JONATHANMICHAEL K.
Rating:

Mo is very friendly and helpful.

Cristhian T.
Rating:

Customer did not leave a comment.

louis B.
Rating:

Customer did not leave a comment.

Harricharran B.
Rating:

Clean vehicles and be up front with pricing

dikisa P.
Rating:

Customer did not leave a comment.

michael D.
Rating:

Customer did not leave a comment.

Saundra R.
Rating:

Customer did not leave a comment.

khadiedeorah T.
Rating:

Customer did not leave a comment.

Cristhian T.
Rating:

Customer did not leave a comment.

Cristhian T.
Rating:

Customer did not leave a comment.

Michael K.
Rating:

Customer did not leave a comment.

Shalin R.
Rating:

Customer did not leave a comment.

GREGORY K.
Rating:

Quick, easy and very professional

sherian L.
Rating:

Customer did not leave a comment.

Cristhian T.
Rating:

Customer did not leave a comment.

Cristhian T.
Rating:

Fine

CHRISTOPHER S.
Rating:

Customer did not leave a comment.

Damion T.
Rating:

The vehicle needs servicing.

Nicholas C.
Rating:

I had a good service experience. Thank you!

Wahkunka D.
Rating:

My experience was great! Bryan was super helpful and really nice.

Elizabeth M.
Rating:

Customer did not leave a comment.

Esan S.
Rating:

N/A

Jose M.
Rating:

Customer did not leave a comment.

Luis P.
Rating:

Customer did not leave a comment.

Darnell B.
Rating:

None

Amarjit M.
Rating:

Bryan provided excellent customer service and was very friendly

Steven C.
Rating:

U-Haul has exceeded my expectations and i will continue to do business there.

Steven C.
Rating:

From a child i have always been fascinated by u haul trailers attached to cars. Now grown U-Haul my experience with uhaul is great and highly reccommended Suggestion: one improvement might be to have labels for all of your control systems and new advances as everybody is not in the same age group with newer vehicle advances.

sally B.
Rating:

Customer did not leave a comment.

Caryn J.
Rating:

Bryan was extremely helpful and friendly. Process was seamless and quick!!!

bryiana H.
Rating:

Was very helpful and friendly

Arthur B.
Rating:

Customer did not leave a comment.

aaron Q.
Rating:

Customer did not leave a comment.

KARIM Z.
Rating:

Customer did not leave a comment.

Carine D.
Rating:

Customer did not leave a comment.

Renee P.
Rating:

Nothing

Patrick P.
Rating:

Customer did not leave a comment.

Jorge P.
Rating:

every body was so nice i will send everybody i know there

Kendall H.
Rating:

Customer service is excellent

Michael R.
Rating:

Nothing ??

Charles Z.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Very helpful, great service, took care of my needs with providing a pin for my hitch/reciever..

Marieke B.
Rating:

Customer did not leave a comment.

Jorge R.
Rating:

everybody was so nice i felt like is was very special very nice warm feeling

Franchasca W.
Rating:

Customer did not leave a comment.

Oswald J.
Rating:

Customer did not leave a comment.

Lyudmila I.
Rating:

Customer did not leave a comment.

Mark N.
Rating:

It was the worst Uhaul experience I've ever had. The entire area was dirty, the rep was not cordial, the price I paid was not what was quoted to me by the reservation rep I first spoke with. If I had another option I would have canceled everything and go elsewhere. I am not usually a disgruntled customer, but that location is horrible. Much needs to be done.

Sandro L.
Rating:

Customer did not leave a comment.

Yisroel S.
Rating:

Good Morning My experience in renting a Uhal truck with B&M Towing was exceptional and I would definitely go through them again and recommend to friends. Thank you.

robert F.
Rating:

Customer did not leave a comment.

Jason K.
Rating:

Friendly and easy check in. Space is limited for truck pickup and returns but other than that it was great!

Alisher H.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

Excellent customer service

Patricia E.
Rating:

Customer did not leave a comment.

Dominga G.
Rating:

Bryan was amazing he gave me directions because I could not go on parkways

Mary C.
Rating:

Customer did not leave a comment.

Brenda S.
Rating:

Customer did not leave a comment.

Jessica A.
Rating:

Customer service was amazing, had a great experience

Andrew O.
Rating:

Customer did not leave a comment.

Emmanuel C.
Rating:

Given that the Office is located in a vehicle towing space, it was not too inviting. Improving the office look could make it more inviting for other customers.

No reviews have been submitted for this location.

Back
To Top