Customer Reviews for Rockaway Truck Rental
(U-Haul Neighborhood Dealer)

608 reviews

62-02 Almeda Ave   Arverne, NY 11692

(718) 634-0297

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 8 am - 6 pm
Special Operating Hours
  • 9/23/2021 - 10/8/2021: 8:00 am - 6:30 pm

Services at this Location:

Contact Us

(718) 634-0297

62-02 Almeda Ave
Arverne, NY 11692

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 8 am - 6 pm
Special Operating Hours
  • 9/23/2021 - 10/8/2021: 8:00 am - 6:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONYJ J. 
Rating:
5.0

Very each with mobile pick up and bringing the car back. Place is very nice. -Dina

Modinat B. 
Rating:
5.0

Customer did not leave a comment.

SHARIYFDAVON BEL C. 
Rating:
5.0

Customer did not leave a comment.

norris H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

CALVINK JR S. 
Rating:
4.0

FILL THE GAS TANK!!!

JEFFREYS S. 
Rating:
2.0

Old truck that need extra driving carefulness.

CHUDI E. 
Rating:
5.0

Mr Brian is a great person and is a no nonsense dude. Adore him and his excellent Customer Service!! Will return soon! Thank you for all your help!

JULIEM S. 
Rating:
5.0

Nothing I think its very organized

BRENDA A. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

JOSEGABRIEL LAYC A. 
Rating:
5.0

I have been using this location for many years and will continue to do so. The customer service is great.

LUTHER III M. 
Rating:
5.0

Nothing. World class service from the reservation, re-scheduling, pickup and drop off. Super easy, super fast, and equipment that worked perfectly.

Jonathan S. 
Rating:
1.0

Over charges

OLUWAFEMIOLADIPU O. 
Rating:
5.0

Customer did not leave a comment.

Dov M. 
Rating:
5.0

Customer did not leave a comment.

JONATHANRAFAEL H. 
Rating:
5.0

Bryan always come through in the clutch, needed last minute reservation and he made it happen!

CALVINK JR S. 
Rating:
5.0

Customer did not leave a comment.

Leon G. 
Rating:
1.0

Customer did not leave a comment.

Dean O. 
Rating:
5.0

Excellent service from Brian!!!!!

GRZEGORZ P. 
Rating:
5.0

Rent from there a few times now. The guy at the desk was very professional courteous and knowledgeable of what he was doing. Will definitely rent from here again. Thank you.

Rolston D. 
Rating:
5.0

Customer did not leave a comment.

LEONOMAR G. 
Rating:
5.0

Customer did not leave a comment.

MILOS D. 
Rating:
5.0

Nothing I was very pleased with the customer service and the product i rented it was clean. And spacious I would definately recommend this site to family and friends as I have went here more than once and was very pleased with it overall

Richard B. 
Rating:
5.0

Brian is THE BEST!!!! True gentleman very understanding and straight forward! Looking to do business with him again!

JULIEM S. 
Rating:
1.0

The store clerk made a smart comment towards me.

JASONRENDON A. 
Rating:
5.0

We have a great experience and will definitely use again and recommend to friends Thank you !!!

THOMASE B. 
Rating:
5.0

Customer did not leave a comment.

ALANJOSEPH S. 
Rating:
5.0

This was my first time renting a trailer and Bryan was extremely helpful and patient with answering questions.

LEONOMAR G. 
Rating:
5.0

The staff were amazing! The truck was clean and ready for us. Great experience!

Michael D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

BREANAANN N. 
Rating:
5.0

Customer did not leave a comment.

elston P. 
Rating:
5.0

Customer did not leave a comment.

PITER G. 
Rating:
5.0

THE BEST VERY NICE PEOPLE NUMBER 1

Saul V. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

DANIELJ C. 
Rating:
5.0

Very good guy

BRANDON S. 
Rating:
4.0

Bring more items , boxes, wraps, gloves etc

CALVINK JR S. 
Rating:
5.0

Nothing. Bryan was the perfect gentleman.

KIMBERLYS W. 
Rating:
5.0

Great customer service

JACQUELINE C. 
Rating:
5.0

I have rented u-haul from this spot over 5 times. Always amazing. Friendly, great service. The guy at the counter always goes above and beyond! Vans always clean, everything is always so easy.

Holly M. 
Rating:
5.0

Customer did not leave a comment.

kwamae A. 
Rating:
4.0

I'm a repeat customer, and the place is great, but I was disturbed to find the guy behind the desk wasn't wearing a mask.

CYNTHIA R. 
Rating:
5.0

Accept the equipment clean berore renting it

JASMINEAGATHA S. 
Rating:
5.0

The service was great

TAWANAL G. 
Rating:
5.0

Everything was good

SAMUELDAVID P. 
Rating:
3.0

Get a bigger location. (smile)

ellene W. 
Rating:
5.0

Nothing comes to mind... Manager of this place is very nice and polite. Equipment is in good shape

RAFAELENRIQUE D. 
Rating:
5.0

Customer service has been great very professional and very courteous and I am fully satisfied with the uhaul renting experience.

LYUDMILA I. 
Rating:
5.0

Customer did not leave a comment.

DONALDI M. 
Rating:
5.0

Customer did not leave a comment.

MAGEEDAH A. 
Rating:
5.0

Third time renting a uhaul at this location. Amazing services. Always ready for pick up and very friendly.

HOLLYANN M. 
Rating:
5.0

Keep up the good job

ragan W. 
Rating:
4.0

I have used Brian several times. He is always friendly, efficient , and a gentleman

John G. 
Rating:
5.0

The Voss had a lot of confidence in me to do this and I'm grateful for the experience he was very helpful and extremely nice

DARLENEANN M. 
Rating:
5.0

Customer did not leave a comment.

kadijah C. 
Rating:
3.0

The equipment was cleaned but defective. We could not get the door closed as it was rusted and cable came of wench. That took some time then when roadside assistance came they said not to use, bring back to shop and replace. Shop did not have replacement. Have to drive to another location for a smaller truck. Had to make two trips instead and end up with a hefty change because of all the mess. I feel we are not being dealt with fairly. $117 rental turns into $400 plus. Never again if we are not compensated fairly.

GLENMARTIN W. 
Rating:
3.0

Customer did not leave a comment.

MANSOURA S. 
Rating:
5.0

Customer did not leave a comment.

SHARONANN B. 
Rating:
5.0

The Rep was really nice and provided quick and friendly service. I will definitely use this location again.

Bernard D. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

MICHAELA F. 
Rating:
3.0

The location was 25 miles from my residence. It cost $70 to travel to pick up the truck.

Tamiko B. 
Rating:
5.0

Customer did not leave a comment.

diane P. 
Rating:
5.0

Customer did not leave a comment.

Esperanza C. 
Rating:
5.0

Brian made up for the awful experience we had when we attempted to pick up our “reserved” rental at PNS Motor Corp. Brian was VERY friendly professional as well as accommodating. The attendant at PNS can certainly learn a thing or two about customer service and professionalism from Brian. Actually PNS should NOT be allowed to do business on behalf of U-Haul as they are tarnishing U-Haul's upstanding business practices. BTW perhaps someone from U-Haul should pay PNS Motors a visit, his trucks are filthy beyond belief!!! Had my reserved truck been there I would have had to accept it but I definitely would have had to clean it out BEFORE placing my belongings in it! Thank you Brian, you saved the day!

Ana N. 
Rating:
3.0

Customer did not leave a comment.

Damian M. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

Brian, Was friendly, knowledgeable and fast! I was in and out in less than 5 min! Great place to rent!

WARRENJ S. 
Rating:
5.0

Nothing to do, excellent customer service.

c.j W. 
Rating:
5.0

Customer did not leave a comment.

KYLEJOSEPH MOSCH S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

What excellent service I had! The person running this location was incredibly helpful! I would definitely rent here again.

Rachel L. 
Rating:
1.0

The sale man have to change or hire someone else he doesn't know how to talk to people with comes out with disrespectful I don't know if it was only to me but that's how I felt at the moment.Hes name is BRYAN SHEININ

angel D. 
Rating:
5.0

Customer did not leave a comment.

Cristhian T. 
Rating:
5.0

The UHaul employee was excellent. Explained everything and was very helpful. Made for a smooth experience.

DONALDD M. 
Rating:
5.0

The manager of the business, Bryan, accommodated me with a truck although I didn't have much time to plan. He was the ONLY u-haul that provided same day service on a Saturday. This is a location to visit!

RANDOLPHI W. 
Rating:
5.0

Customer did not leave a comment.

trever C. 
Rating:
5.0

More than courteous and knowledgeable your manager easily spoke about all of the contract, payment and resolving issues in a friendly comfortable manner. He helped in corporate communication and procedures in order to get me on the road before my upcoming surgery. The equipment was clean, new!, handled well and the stereo was crystal clear, which is very important for a mood control. Thanks

VINCENTP D. 
Rating:
5.0

Customer did not leave a comment.

DEVINJ S. 
Rating:
4.0

i feel just having the van for 2 to 3 hrs should not have cost me so much---117.00 was alittle excessive.besides that everything else went fine

mathew H. 
Rating:
5.0

Customer did not leave a comment.

Natalia I. 
Rating:
5.0

Super service

GRZEGORZDANIEL K. 
Rating:
1.0

For one the truck was in clean it wasn't very dirty but it Wasn't clean, Right in the middle of the 2 seats was a black life matters mask, I was a little offended by it because I believe all lives matter, The price was not explained properly to me from Brian, When I 1st went to Brian to talk about prices he told me it would cost me $360 and gave me a receipt and told me I could pick up the Van the next day, When I came in the next day he charged me another $100 He said he added in the insurance which he did not Mentioned to me the day before, now the bill came to be $459 I said to him I thought I could use my own insurance he told me not on trunk, Again this should be talked about the day before when he handed me a receipt for $360, We also had another misunderstanding he called me while I'm on the road coming home from Jersey Sunday evening He calls me and wants to know where the truck is, I told him and coming home with the right now he said OK well I'm charging you another day I said I have the truck until Sunday he said Sunday morning, I said I have it for all day Sunday he said now you only have it for Sunday morning another misunderstanding I told him I needed All day Sunday, Again he didn't explain things properly enough if I wouldn't know it would of course me all that extra money I would Never rented the Van, What I was bringing up to my house from New York to New Jersey really was in worth ranting on a Van at that price and I would of figured out another alternatives but it was too late when I was at the front door picking up the keys when I was understood all I had to pay was $360

anthony N. 
Rating:
5.0

Very Friendly, Very Thorough in explaining in Detail about Rental. Good communication with sense of humor. Made things easy especially being new to the area. Would highly recommend.

Waldobich M. 
Rating:
3.0

The truck I received was dirty and had only a quarter tank of gas. When I returned the vehicle I was charged $90 for that quarter tank of gas which was outright extortion. I will be filing a complaint with the with the Better Business Bureau.

Fitzgerald H. 
Rating:
3.0

Customer did not leave a comment.

Tashay C. 
Rating:
5.0

I've been dealing with this location for years and I mean when ever I need a vehicle the guy who run this locations is always on point and make sure I'm good I never had no problems at this location

ANTHONYJ JR S. 
Rating:
5.0

Customer did not leave a comment.

JASONT T. 
Rating:
5.0

Nothing needs to improve I'd like to thank Brian for his outstanding advise and for helping me out when I needed it the most. God bless him... Blanca Jimenez

BLANCA J. 
Rating:
5.0

Always be prepared , Enjoy the ride & drive safely !

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

sarah L. 
Rating:
5.0

Business like, fast and friendly.

Jak A. 
Rating:
5.0

Customer did not leave a comment.

Lamonte S. 
Rating:
5.0

Customer did not leave a comment.

LORENZO G. 
Rating:
5.0

Nothing

DANAVONO G. 
Rating:
5.0

Thanks for everything

VOLODYMYR Y. 
Rating:
5.0

Was a pleasure will always come here

paula C. 
No reviews have been submitted for this location.

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