Customer Reviews for B&S Diesel and Automotive
(U-Haul Neighborhood Dealer)

27 reviews

14 Johnson Ln   Andover, NH 03216

(603) 735-5009

Hours

  • Mon–Fri
    10 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(603) 735-5009

14 Johnson Ln
Andover, NH 03216

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
3.0

A LOT more customer service would have been helpful. After I picked up the truck we loaded it and went on our way. About 4 hours into our drive I received an email from UHaul telling me my rental had been cancelled. As far as I knew we were now, out of the blue, driving a “stolen” truck. I sat on the phone over and over for 30 minute stretches only to get “disconnected” -that happened at least 3 times and I think more than that. We arrived at our destination, unloaded the truck. We had found a drop off facility closer to us and cheese to drop the truck there (again, I was attempting to get in touch with ANYONE about my rental at this point. I called over and over all evening and lay into the night and sat on hold over and over again - no one ever answered the phone - instead, my wait time stayed the same for over a half an hour. I finally gave up and went to sleep. I woke up June 2nd at 7am and was finally able to reach someone (sometime around 7am) after a 15-minute hold. She first informed me that y'all “stop working” at 7 and after that time no one would answer the phone. It would be most helpful and considerate if your company would let customers know that when they call instead of keeping what basically amounts to a “helpline” for people”open” and have the appearance that you're so busy you don't have time for your customers. As “online” and “touch-free” as you base your rental “expertise” about, your customers need to be able to call SOMEONE with you company day or night. People are driving your trucks after 7pm and do get into situations where they need company assistance. Speaking of which, to add a major insult, if you speak with any customer service representative period during your rental experience your company charges an extra 5%. So, in addition to not being able to get my questions answered online I had NO WAY of getting in touch with your staff - my only communications with your company were electronic with a robot until 7am the next day. One would assume, if UHaul thought I had not picked up the truck, someone would be aware it was no longer in the Sunoco gas station in Short Hills, NJ and maybe be a little concerned? When I spoke with a supervisor the next morning, your company was completely unaware the truck had been “missing” since 1:30pm the prior day. Overall this process was unpleasant, upsetting, and very poorly handled. I would give this entire experience ZERO STARS. There is a LOT of competition in this business and I will make a different choice of truck rental services the next time I need to rent one.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Arnold S. 
Rating:
5.0

Customer did not leave a comment.

Marie P. 
Rating:
2.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

No issues at akk

MICHAEL P. 
Rating:
5.0

Everything went well and everyone was friendly and helpful at both pick up and drop off.

carla R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Overall very poor experience but at no fault of either the pickup of drop off locations. U haul confirmed my reservation to drop off my rental at a recently closed u haul location.

Zachary B. 
Rating:
3.0

This is the only location in the New London area. When I dropped off vehicle no one was there but I called the 800 number and got someone who said to leave key in box. I would have felt better if someone had been there to verify vehicle was reurned in good shape but I am glad that this location is available in a remote area.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

LYNN H. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Everything was great

Kristen A. 
Rating:
5.0

It is a working auto shop, but the owner is super friendly and helpful!!! Highly recommend!

Alexander N. 
Rating:
4.0

Customer did not leave a comment.

Alexander N. 
Rating:
4.0

Very pleasant rental agent.

David P. 
Rating:
5.0

It is great to have as many sites as possible. This site worked well for us as a dropoff as it is so close to the active Sunapee-Kearsarge area.

John W. 
Rating:
5.0

Customer did not leave a comment.

JARED C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
1.0

This was time consuming, with all the pictures. When the rep said it would be one picture. We had to call Uhaul, as my transaction was locked up on my phone. And you all charged me over $800 dollars, which is insane when I went about 30 miles. Horrible, never use you again.

Spencer M. 
Rating:
3.0

Customer did not leave a comment.

Sharon M. 
Rating:
1.0

extra charges.. will never use UHaul again.. moving to Penske

Maurice S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
4.0

Pick up location was fantastic. Very professional and truck was spotless. Will return in future. Drop off was on Sunday so no one there to really give an opinion. Easy to drop off.

Laurie B. 
No reviews have been submitted for this location.

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