Customer Reviews for Barbers Truck Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Barbers Truck Rental

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Robin B. on

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My reservation was canceled the business owners daughter saw us sitting outside the truck and helped us. But this was my first and last move with your service!!!! Your app for rental service does not work!!!

Marybeth S. on

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Shirley B. on

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Richard W. on

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Patrick C. on

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Natasha P. on

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Easy to use website.

Douglas W. on

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Rodney R. on

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The fellas there were very helpful and friendly.

Ervin S. on

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jamie c. on

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Great

jamie c. on

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Great

jamie c. on

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Great

jamie c. on

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Great service and people

CHARLES P. on

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Allen L. on

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Everything was handled seamlessly. No problems, in and out in minutes on both pick up and return.

Abner D. on

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Great experience

Stacey W. on

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Make sure that the equipment you provide is safe. We received a trailer with a broken wheel strap and had to improvise to assure our car was secure on the trailer.

Kathy K. on

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francis L. on

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James W. on

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Brenda A. on

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Barbers U-Haul helped me a great deal. They helped me get hooked up and get the rental dates that I needed. I recommend them.

Daniel W. on

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Office has no sign and drop box is not clearly visible.

Mary N. on

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sonia W. on

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Mark M. on

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Karen D. on

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This location has everything and anything that you need. They are always helpful.

Frances B. on

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TERRY E. on

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Very happy. With this place

James J. on

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Barbers gives you hometown service, and they are always willing to help! I would highly recommend them for any rental or storage needs! Great company

BARBIE T. on

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BARBIE T. on

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The staff was very professional and helpful.

Ellen M. on

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Everything was fine! Very nice gentleman

Steven S. on

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Randall H. on

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rebecca B. on

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I received wet furniture blankets and they did not inspect the truck. Was suppose to have a appliance dolly and said they never have any and he did not know what I was going to do. I had to move a 3 bedroom house and needed a dolly to move stuff. You would think that with a 26ft truck they would come with a dolly or have one there. I will not ever recommend that place to anyone. However The Barn in Dickson was very nice to me. Stopped by there to see if I could get a dolly for when I got to my location and the computer was acting up and he just let me take it with me because I explained to him how I got wet blankets and no dolly. Then the Hampton Storage was great. They are the best. Also told the guy that I was returning the truck to Hampton Station and they set it for me to return at another location which is not what I told them.

Brion B. on

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Janet B. on

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Was very helpful correcting errors in reservation And making it right Excellent customer service

chester W. on

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Eric H. on

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My husband turned it in early, he waited awhile before anyone? was there. However, the guy was nice and helpful

Sandra S. on

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Hours open we're not 7-7. Not sure how to drop off late. Left trailer in lot, returned in morning at 7. No one there. Had to return after 9.

Tracey B. on

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Location was unable to connect with main uhaul system. Resulting in long waiting time. Otherwise everything was easy.

William B. on

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Jonathan S. on

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Lucio C. on

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Olen H. on

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I rented the trailer and paid the deposit and I returned it and the local u-haual refuses to give me my deposit back because they said I didn't pay a deposit. Even after the people I rented the trailer from confirmed that I had paid it they still refuse to give me my deposit back. I have used your company for many years and never had a problem and my company has always used your services. Sadly we will definitely no longer use U-HAUAL again for our personal or business again. I can't believe how poorly and unprofessional your company has become over the last few years and it's truly sad to it.

PHILLIP G. on

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sherri H. on

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Kenneth S. on

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TERESA W. on

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Mark V. on

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Trailer was supposed to be reserved to be picked up in Dickson TN which is about 15 mins from my home wound up having to pick up in Centerville TN which is about 1 hour from my home. Contacted U Haul dispacth office in Nashville and was told that was all they could do /did not have a way to transport it to Dickson. Was very inconvenient .Cost me time and fuel.

Jeremy B. on

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The building was falling apart. The guy that was working, it was his first day

HAILEY F. on

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Thomas S. on

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cathy B. on

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Andrew P. on

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thamir K. on

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Not satisfied at all with the pickup experience as we got there and were on site waiting more than an hour for Jacob to figure out the paperwork issues that we thought should have been done. Also the interior was dirty with the windshield having a layer of residue/film on the inside cabin. Right on the passenger seat was two prior contract for others (Lee Wagoner and Terry Garrett) with their personal info available.

Gary G. on

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Chris R. on

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Looked my info up. Unhooked the trailer and I was off in less then 5 minutes.

Dana L. on

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MICHAEL F. on

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Very helpful staff, very professional.

James T. on

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Wish we could have received a military discount on the rental instead of the run around.

JERRIE B. on

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Friendly service. Knowledgeable clerk.

JERRY D O. on

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Jerry D O. on

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BARBIE T. on

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The staff was very helpful and professional.

STEVE C. on

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SHIRLEY M. on

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Mr. Barber was friendly, fast, and helpful. It only took about ten minutes to get all the paperwork done and I was on my way.

Barbie T. on

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Upon returning the truck, which I received dirty, I was charged an extra $50 even though I had swept the dirty truck out. I was not informed as to why I was charged an extra $50. I am not happy.

SHEILA H. on

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Both times we delivered no one was around.

SHEILA H. on

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Daniel S. on

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The person working was extremely nice but did not know much about the trailer. Also, I spent an extra $10 for blankets and she was trying to give me dolly. She didn't have the blankets I paid for and did not re-imburse me then. She just told me to tell the people where I drop off the trailer to re-imburse me. Of course, when I got to the destination, that person at CTS had no idea and she said on her screen that the woman from Barbers put in the computer that I had a dolly (which I never had). Frustrating experience and I was too exhausted to seek a refund for the blankets I never got!

STUART W. on

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Robert W. on

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Lynsi B. on

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Stephen M. on

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scott Y. on

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The service is always friendly and they go the extra mile to make sure I'm taken care of. Best uhaul experience I've had.

Latasha T. on

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Na

Robert H. on

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Service was excellent, good people to work with !!

ED S. on

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Guy made it real easy. Good guy. I will come back for my next rental purpose. Very good guy. Super easy!!! Honest transaction. I can't say enough about this place. Everything was real good!!! Air conditioning was on and worked great. Truck was clean. Had enough gas until I was done and had to fill it back up.

Teresa T. on

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For the little town where the drop off location is, all is satisfactory.

Christina M. on

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roger P. on

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Robert T. on

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erica P. on

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pam B. on

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Respectful, friendly efficient service! ??

NANCY P. on

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Just keep on doing what you are doing - great job!!

Annie M. on

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No one answered my phone call prior to drop off. Dropped off at about 10:00 am and no one was present to go over the truck and receive it. Dropped the key in a drop off box with a copy of the contract. Would have much preferred to have someone present.

Toni D. on

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Terry B. on

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Longer hours of operation.

Marianne C. on

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Jerry N. on

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Excellent service!

Todd H. on

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DONNA P. on

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JIMMY V. on

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melissa M. on

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Very family oriented and greatly appreciated..... awesome moving experience!!!!!!

ELIZABETH C. on

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NICK M. on

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Diltey G. on

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Yes I Do recomenden uhaul por rent exelent sevicio

STEVE C. on

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William T. on

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RICK H. on

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You can't find a nicer or more honest individual. Easy access and trailer pickup. I'll dance at his next wedding! Rick Hutchens

TINA M. on

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THOMAS B. on

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Did no walk around, had no markers to place on previous damage, said I got the safe move and didn't need to

STEPHANIE M. on

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STEPHANIE M. on

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CORA L. on

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