Customer did not leave a comment.Tiaquana H. | Overall Experience
Customer Reviews for Barksdale Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got there to drop off truck and the opens stated they close at 5 and I arrived at 4 pm just to pull on a locked door. The lady who I called was not helpful at all.Mark M.
Customer did not leave a comment.WALTER L.
Friendly, helpful, great and would recommendMichael B.
Customer did not leave a comment.Teondra D.
Customer did not leave a comment.Roy H.
I would definitely recommend this facility . Very nice, helpful, and considerate. .Leigh A. | Overall Experience
Customer did not leave a comment.AMANDA W. | Overall Experience
Customer did not leave a comment.Brandie M. | Overall Experience
Cheryll is very nice and professional. If you need reminders to help you avoid late fees, she's very good about staying in touch with you.Carol or Garrett C. | Overall Experience
The uhaul location I called and set up my reservation at was not the location they had my truck. I had to drive across town to get the truck.Austin S.
The local person went above and beyond when online was a total FAILConnor W.
It took a very long time because my order was canceled. The agents were nice but the process was horrible.Saderious J.
The online set up was horrible and the representative seemed frustrated when I couldn't access the keySeman W.
Customer did not leave a comment.Yvonne S.
Customer did not leave a comment.Demarria G.
Customer did not leave a comment.CHRISTOPHER O.
Customer did not leave a comment.THADIOUS A.
Customer did not leave a comment.Samuel W.
There was little to no room to park. Lighting was very poor. Night drop box was not found untill after key drop in mail slot.BENNET T.
Unfortunately due to the pandemic I was unable to interact with anyone at this site.Roberta L.
Customer did not leave a comment.Jessica R.
Cheryl was very professional and the process was easy and more personal than other u-haul centers i have used. She cares about her customers and provides excellent service.Rodney G.
Property manager was incredibly nice and helpful!!!Natalie B.
A note of special appreciation to Cheryll Bounds, the manager of Barksdale Self-Storage, I was having some difficulty with the operation of the truck and she personally assisted me to correct the problems.RALPH N.
Great Customer Service!!Chasity B.
Great Customer Service!Chasity B. | Reservation
Customer did not leave a comment.Monica F.
I informed the lady not to rent that truck back out till maintenance was done to it. And after explaining my situation she further explained the details to me and y Uhaul over charged me in comparison to my quote that I still have in my email.Kyle M.
I wouldn't tell anyone to not go there. Just an overall okay experience.Bo K.
Customer did not leave a comment.Stephen M.
Originally I reserved a truck at Bossier City Self Storage, 1702 Benton Rd, Bossier City, LA for 9:00 AM pick up. The staff did not show up until 9:10 AM. They also did not have any trucks at this site. This is important to note because we reserved a 10' truck and they could have upgraded to a larger truck but have nothing on site. So they call around and find another truck at Barksdale Self storage a couple miles away and tell us we would be given a $50 credit towards our final bill. I just received the bill and there is no credit. U-Haul should not make reservations for vehicles that are supposed to turned in by a different customer the same hour or even within a couple of hours.Chris M.
My confirmation email said it would be ready for pick up at 7am -It was not . I was sent to FOUR different locations. I paid for a dolly and non was avaiable I was Told by Richard at the barksdale location that I would receive the fee back for the car tow -$79.00 I have not received it and I have left 6 messages for him and he never returns my call. I have been using Uhaul for 22 years AND THIS WAS THE WORST EXPERIENCE OF POOR CUSTOMER SERVIC E.ALL FOUR LICATIONS WERE ABLE TO VERIFY I HAD A RESERVATION BUT the pick up location was invalid. I spent THREE HOURS AND 16 minutes trying to get my uhaul .I had people take off work to help me And totally inconvienced everyone Because I was stuck at Uhaul until 10:28am for a 7:00am pick up!I will not refer any one to this company or to that location.There was a Ms.Bounds at the 4th barksdale location that WAS GREAT!And Ms.Kimberly at the Alabama drop off that was Great.The trucks breaks are bad.I had to push it ALL THE WAY TO THE FLOOR and it still slid.My two children and I were caught in rain and it was scary and horrible simply horrible. Uhual made my move horrible and extremely dissappointing . DeShannon Davis 205-757-0698DeShannon D.
Customer did not leave a comment.Paula M.
Very good customer service at this locationChristopher L.
Too expensivejeffery D. H.
Facility was kept up and the staff were friendly, professional in behavior. I am pleased with the decision to rent space from this U-Haul location.DAVID S. | First Impressions
Can't think of anything.betty P.
Customer did not leave a comment.Towanda H.
Friendly & informativeMonica S.
Terrible. Not an adequate 24hr drop off location. They have no space to park larger trucks or trailers. Office smells terrible, and worker made it seem like it was my fault that there was no space to park. I had no choice but to park it off their property and call the U-Haul customer service line to let them know their truck,trailer, and auto transport were parked off the property of barksdale self storage. I didn't like the situation at all. I wish someone would call to discuss my lack of satisfaction. 702-280-2343, look forward to hearing from you all.Nick H.