Customer Reviews for Barrel Road Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Barrel Road Storage

Overall rating:

Andrew P. on

Rating:

Unfortunately, we did not have a good experience with the pickup location. We completely understand that we were their first customers which they told us several times so we were very patient as the Uhaul representative was training the employees on how to scan my driver's license and sign the contract. However, this put us extremely behind schedule for our elevator reservation at the apartment complex and we were not able to move in on time. When we received the truck the tires seemed very low however they insisted that it was fine. The tire pressure light was on when we got the truck and we knew it would be unsafe to drive to Orlando in this condition so we had to go out of our way to get air in the tires. When we opened the truck it still had garbage from the previous owner and boxes. We had to dispose of the trash and sweep the whole truck because it had mulch and dirt in it. I called Uhaul about the additional $24.71 that was put on my card for additional miles to see if we could have this removed due to the inconveniences of going out of our way to get the truck cleaned and to put air in the tires. I spoke to a woman first who said that a manager would call me, which never happened. I followed up a week later and nothing was resolved. I am hoping that Uhaul will contact me about these charges and credit my card back for the issues we experienced, we do have photos if Uhaul would like proof of any of this. Thank you for your consideration.