Customer Reviews for Barrette Fabrication
(U-Haul Neighborhood Dealer)

43 reviews

1077 Toll Gate Rd   Warwick, RI 02886

(401) 250-5092

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/31/2021: Closed

Services at this Location:

Contact Us

(401) 250-5092

1077 Toll Gate Rd
Warwick, RI 02886

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Picking up remote is not advisable. The website did not work for us and we lost 1 hour until it opened to get the employee on the phone.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

JOELLE P. 
Rating:
2.0

Customer did not leave a comment.

JEAN CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

gregory H. 
Rating:
5.0

Customer did not leave a comment.

Ermelinda F. 
Rating:
3.0

Customer did not leave a comment.

Megan N. 
Rating:
5.0

Customer did not leave a comment.

Samnang T. 
Rating:
1.0

Customer did not leave a comment.

Sarah K. 
Rating:
3.0

The approval process to get the code, to open the box to get the key took too long. Then they wanted pictures of the mileage, the truck and myself before and after returned. The whole process took way too long and was very inconvenient . I'm glad I had enough battery life on my cell phone.

Rhonda C. 
Rating:
4.0

The mobile app is a great concept, but it needs work. While doing the mobile walk around/check-in, you are unable to edit/fix a mistake. We tried to cancel the mobile check-in, so that we could start over and get the combination for the lock, but once you cancelled it automatically checked us in. Glad it was during the day because the guy at the desk was able to help us, otherwise we would have be stuck. Maybe you should add a mobile chat/helpline to assist customers.

Jim N. 
Rating:
4.0

Customer did not leave a comment.

KRISTINE M. 
Rating:
4.0

Customer did not leave a comment.

Kristy M. 
Rating:
5.0

Great customer service.

enos G. 
Rating:
5.0

My rep was Mr. Cody James. Extremely courteous and helpful. He was patient and thorough in explaining the rental agreement. Moving long distance is very stressful; and the help I received from Cody was much appreciated.

Marilyn W. 
Rating:
5.0

Customer did not leave a comment.

Hallynd Z. 
Rating:
5.0

easy and friendly

craig T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Be more upfront and truthful bout price!

Penny T. 
Rating:
5.0

The guys were very helpful and walked the truck with me. They marked all previous damage. Good store.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
2.0

The guy at this location made us take it to another location. He said he didn't have the space in his lot and that he wasn't making about money from Uhaul to make it worth his time. We took it to Signature and that place wa perfect.

Kristy M. 
Rating:
3.0

The parking lot was small and it wasn't quite clear where the truck should be parked.

Kristin K. 
Rating:
5.0

Customer did not leave a comment.

Rob F. 
Rating:
4.0

The truck had an ant infestation behind the support on the lower side. We did not see it until after we arrived at our new location. The ants were all over 2 large items of furnature

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
3.0

They were unable to locate my preferred drop off selection in the computer. When I booked my truck I had selected the 2 closest locations to my old and new residence, however i was given this location (passed several uhaul locs on the way). Not the pickup location's fault - guy was nice.

Meghan F. 
Rating:
3.0

Site too far from 95 corridor. Limited parking space for 20 foot truck.

Emily K. 
Rating:
3.0

Both pick up and drop off locations were not what I booked online. Every single thing I requested online was for nothing, a total waste of my time. Billing was all wrong and had to be rectified by an associate through email.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Atendra G. 
Rating:
3.0

The person at the counter was rude.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

janice M. 
Rating:
3.0

This location is new to U-Haul and the staff needs additional training on how to rent and return equipment. Owner and staff are very busy with their main tradeline, jeep fabrication. They seem to be the new go-to place in town for SUV & truck modifications and repairs.

CHRISTOPHER D. 
Rating:
5.0

Don't go there at 4pm. There's a lot of traffic. But good luck improving that! Seriously though, this was as easy as it gets.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

DONA M. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
2.0

The sign says 19.95 per day which is mis leading because that is not the total cost!!!!!!!!!!!!!!!! I will not rent from Uhaul again

CANDY C. 
Rating:
4.0

Customer did not leave a comment.

Joseph U. 
Rating:
5.0

Good location. Friendly people working here and the truck ran very smoothly.

Derek M. 
Rating:
5.0

U-haul most commended for availability of convenient drop-off locations. Great experience!

Alberto L. 
Rating:
5.0

I rented twice within the week and both were great experiences!

GAIL G. 
Rating:
4.0

Customer did not leave a comment.

Ross N. 
No reviews have been submitted for this location.

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