Excellent customer serv
Annie S.
Customer Reviews for Barrys Automotive & Wrecker Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service needs improvement. Felt like the attendant didn't want my business. Seemed rude at times. Others seemed like a veiled attempt to be polite.
PATRICK T.Very professional
ANGIE LYNETTE B.I wasn't able to leave my car on premises. Receptionist was rude, irritating because I had him repeat him self. I was translating, receptionist wasn't giving me time to translate. He didn't offer me insurance I had to asked about insurance. He said it was a 15 feet long. It wasn't truck has some type of box welded to the cabinet, does not make it 15 feet long. I pay $91.00 for nothing. Please advise stores to explain details regarding trucks. 100% NOT RECOMMENDING THIS LOCATION. I'm sure if he was in my position he would be wanting a refund. Very Unhappy.
Caterine P.I don't like how rude they was to me and over charge me
Anisha B.First, the address listed on internet was incorrect. The hours listed are not the ones this location uses. We got a trailer about 3:43pm I asked what time would he arrive the next day……he said 8:00. We came back to return at 2:16 but a note was on the door closed return on Friday. My concern was keeping the trailer another day. I called at least 5 times, but my calls were cancelled without being answered. I called another number but the mailbox was full so I couldn't leave a message. We were charged for 2 days because no one was there when we came to return. That's wrong——if there was a change I get that but I should not be charged when I didn't make the change!!!!! This was a horrible business practice and I won't come back. I want my one day charge——not two days!!!!!!
Velda B.The guy was very rude
Linda M.This is an automotive shop so I didn't have high hopes. I was pleasantly surprised as it was clean and everyone was very nice. Very quick check out and easy return. I recommend to anyone looking for to rent a uhaul.
JONNY C.I expect bad service when I go to taco bell but when I eat at mi cosina I don't. When I stay at a Hilton I expect more and so at a UHaul I expect Friendly. It's not friendly there
Richard H.I went to pick up the trailer and Mr. Barry got my information and hook the trailer up and sent me on my way. Friendly and great service. Thank you.
BILLY B.Nothing! I appreciate everything.
SHANNON W.I will definitely be using their services again.
Lakeisha K.The was very friendly and professional.
Jackie H.Apple maps took me to a location about 200 meters short of his business and trees obstructed my view to see any signs. When I called him, the directions he gave to his business were not clear and I ended up driving into a dead end parking lot, which was much too small to turn around a 26' van with a car hauler. Also, he did not offer to help me remove the vehicle tie downs from the car hauler, nor did ground guide me when I took my car off the trailer.
MARK M.Happy
LUIS G.I did the check in verification process online submitted all required documents..they cashier mechanic owner..was a real rude guy..he told me it didn't matter if I had confirmation from u haul..
Duverioux C.The truck needs alignment really bad
Enrique A.Didn't get his name, but very professional. No issues at all.
Vencil B.In and out during drop off in 10 minutes
George C.The person that waited on me was rude and did not explain much and did not give me no paper work before i left. I had to return to pick it up then he was a smart ass. I would not rent from Uhaul again.
olon M.Excellent customer service on the phone and in person. Helpful, courteous , and knowledgeable
HEIDE K.These guys were very professional and friendly. Awesome experience front start to finish. Very easy to do business and had my rental ready when I got there. Have used their services twice and had the same level of service both times. Would definitely recommend Berrys Automotive and Wrecker Service for your next move or haul.
Maria T.Rude man never rent from uhaul again
Rene V.I will never rent from here again! I have gone this exact same route before and charged $30 less! The Truck didn't have a review mirror in the side mirrors were not adjusted properly. I was charged $77 for what I would've been charged less than 50 at the other location that I usually go to.
Genitra T.Get Google maps to get the correct address location! Very annoying to go to previous Business location 4 miles away!!
Joe D.When checking out on mobile it prompted me to pay. But other than that Berry was great.
NOVIAN C.I have rented countless Uhauls over the years and had minimal issues. This was by far the worst. I have never had to park my car somewhere else. That cost me extra time, added miles and extra money. The man at Barry's was extremely rude and had zero customer service skills. All of this on top of the fact that the truck smelled like manure. I can't believe UHaul would want this type of person/business as an affiliate. I will be taking a different route the next time I need a truck.
Ada D.The cabs interior dash was dusty and had a funky smell.
Erika G.Be customer oriented. Ensure customers know all of the details for the check out and check in process.
PATRICE M.Why was I charged an after hour fee and also not refunded any of the 100$?
Alberta L.Great customer service great location will definitely recommend it to family and friends
Maria T.truck was dirty
carolyn M.The U-Haul I had didn't run well at all. It was so hard to change gears. The key holder on the passenger side kept falling out. It smelled so bad it made me sick to my stomach. Never again will I get a U-Haul from this place.
TENNILLE S.Make sure customer is aware that service is a self checkout, so they can decide if they prefer dealing with a person on the day of pickup. Make sure all equipment requested and charged to customer's bill is provide.( No furniture dolly on truck as promised). Self checkout SUCKS!
Jeremy B.Efficient service.
Kenneth W.The fuel credit I received wasn't what I understood I would receive. A little better explanation of this would be appreciated.
Jeanette D.Very Quick Service Easy signing
Major R.The owner was rude and very aggressive.
LaToya T.Parking was a little confusing.
Michael A.Basically the whole internet reservation system is a joke. They said for some reason that the location we reserved at did not have a 10 foot truck available even though there was one at the location when we left town and one when we got back into town. We were moving a daughter. So they sent us farther away to pick up the truck so they could charge us more mileage. They did the same thing for the drop off of the truck in Austin. It was 20 miles from our destination even though there was a drop off 4miles from destination. Don't use UHAUL, they steal from you.
Patrick J.Barry was awesome and very accommodating!!
Rebecca B.The guy that waited on me was fantastic
Evelyn L.Great service
Eddie S.This is a simple process. Thank you very much.
Curtis P.Everything was fast service very respectful and very helpful I will always rent from this place I wouldn't recommend another place the sales person was very nice and respectful
FEDERICO D.good service
CESAR P.Easy peasy. Barry got me what I needed when I needed it.
Craig Z.Owner/operator was not very nice. Would not recommend.
andrew W.Very friendly! No wait time and easy check out!
Julie N.Great service, he stopped what he was doing to assist me right away. Highly recommend this location.
nick B.The rate was extremely high the check in process process what horrible it had to turn my location on and it still did not register and since i was unable to do that i was charged an extra $20 ill never use this shit again i tell ya that
Lawaone Y.Bad customer service
CHRISTOPHER J.the sr is rude
paulina M.The gentleman that assisted me seemed miserable and very agitated. My experience was very unpleasant and rushed.
Michael Q.Make sure oil is changed and tank full or at least half.
Dana J.When I got there the gentleman advised me that he didnt have the vehicle I reserved and that someone was supposed to call and let me know that morning. I got the call while I was there to pick up the the truck and she told me they didn't have the vehicle. My mom is in a wheelchair so she cant get in the bigger trucks. She offered me a credit of $50 which I never got. I had to take tje 10 ft truck but my mom couldnt do anything with us because she cant get into the 10ft truck. The truck smelled like smoke and was dusty inside.
Shequitah S.Barry was excellent
BRANDON T.After having gone to one company and not knowing how to do the check-out with the phone, I then went to another Uhaul to pick up a 20 ft. truck. About 5 minutes after driving the vehicle, the gas light came on. I put gas in the vehicle twice and was slightly below, probably not an entire gallon, and was charged $50 for gas. This is a rip-off. Will never use them again.
Rachael B.This location charged additional fuel charges and fuel fees when the gas was exactly 1/4 tank.
Shakeithdra L.