Customer Reviews for Barrys Automotive & Wrecker Service Inc

The guy receiving the trailer was just curt and rude. The physical location is clean and maintained, it was just the guy.. seemed very bothered to have to handle the receiving of the trailer.

The guy there that morning could have been a little friendlier. Maybe, it was early.

Very professional and the equipment was in good condition.

I feel that he was not the friendliest person, he did not want to answer my questions when I called to inquire about my refund.

Very small parking area

No comment

Very nice and helpful, thanks will rent from location again!

You should use the correct time the equipment or vehicle was brought in so as to cut down on cash coming out of customers' pockets. I brought van in at 12 30 pm and was charged an extra hour because someone couldn't work the register.

N/A

I felt that the person was rushed and I was inconveniencing him. It could be that he was the only one there because I did not see another living soul there in the 20 to 30 minutes I was there. Communication was short and to the point. I am always willing to give people the benefit of the doubt but first impressions are important too.

Prompt Fast Kindly

Customer service was poor. I was charged ridiculous fees such as after our charges when no one told me there's anything like that. You close at 5pm most businesses close at 6pm so why would I pay after hours charge when I brought the truck before 6pm

There was no place to park and leave the vehicle for the day while renting a truck.

I had already checked in on line just to get there and pick up but they still asked me for all my information when I got there I did not see the point of in putting all my information on line since they still asked me for all the same information!

Good experience, no issues.. I was inn & out very quickly

Awesome service

trailer had new tires but were very out of balance and i ended up returning the trailer and getting a different one.

Nice very professional

At least publish that personal vehicles cannot be left during a short term (6 hours in my case) rental. I wasted an hour of my rental while I went to find someone who could drop me off after I was told I could not leave my car at the location during the rental.

Great!

Great customer service.

Make sure you have what customer reserves and make sure you put equipment that customer pays for

Customer service training. After dropping truck off asked the attendant was their going to be any additional charges she said no. But there were additional charges charged to my card with authorization. I felt as it was wrong for them to do that. No I would not recommend their location.

I have used Uhaul several times from different locations and never have I felt so ripped off! I returned the truck within 24 hours and was told that I would be charged for two days because I didn't bring the truck back the same day. They automatically charge you for 24 hours when you pick up the truck but they want you to bring it back in 6 hours without communicating to you that if you're late you will be charged for 48 hours! Such a rip off!

The person helping me was not the most friendly.

Too much to do to return the truck After hours

Charged for gas after filling the tank back up. Was not informed of a $20 storage fee prior to dropping the U-Haul at this location.

The truck was clean but the shocks need replacing

Also Great service gor in and out quickly.

Barry's auto was great!

Csr advised me that uhaul was supposed to call me to take it somewhere else, I advised him that wouldn't work because lack of time, then he told me to park it in a certain location then got pissy when it took me a couple of times to get it to place, and then said just get out I'll do it myself. Overall worst experience with uhaul EVER!!

They gave me the wrong truck change me to much money I suppose to paid 85 dollars I gave them 100 dollars I filled the truck back up they change me 122 dollars they said I went over my mileage they wasn't true

The owner Barry was rude and unprofessional. I kept the uhaul another days so I wouldn't have to deal with him. The online pickup is useless if a customer get fussed at while at location trying to get key because owner said he's contracted and don't want people on his property getting or bringing back the truck he want them to deal directly with him. The absolute worst experience

Everything was great.

I actually had to drive extra mile cause the Westmoreland location wasn't their I don't if they moved but the build that address or building was not at that location. I had to find another location that made me put extra mile onto the U-Haul I was renting to get to the location above....

I went there because this location had the size truck I needed on site. It was hard to find, but the employee was very eager to assist us once we arrived.

Great and friendly people

Truck stalled, the ramp was off center and the hand dolly was broken

They saw that I brought the truck on time, then charges me an extra 20.00

I'd think it be easier to always get a rental on a full tank that way we won't have to guess at how much it'll take to leave it back with the same amount of gas...

The truck WOULD NOT go above 75 miles an hour ago this made passing anyone impossible so the majority of my trip was stuck behind a big eig going 65 when the posted speed was 75 therefore making me get to Phoenix during rush hour which I had planned on avoiding and missing the office staff at my new apartment and had to pay for another hotel which was not budgeted for. This trip was 1000 miles of stress and misery because of this truck!

worst customer service and overcharged on days and milage