Customer Reviews for Barrys Automotive & Wrecker Service Inc
(U-Haul Neighborhood Dealer)

1,087 reviews

617 E Hwy 67   Duncanville, TX 75137
(1 blk N or I-20)

(972) 892-0134

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(972) 892-0134

617 E Hwy 67
Duncanville, TX 75137
(1 blk N or I-20)

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 10 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
3.0

It had a low tire and my dolly reservation was not met.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

Rhenika H. 
Rating:
5.0

It was easy and quick service. Appreciate your service, thanks

Patricia R. 
Rating:
5.0

Affordable and clean vehicle

raylynn W. 
Rating:
3.0

Customer did not leave a comment.

lawrence A. 
Rating:
5.0

Customer did not leave a comment.

Summer H. 
Rating:
5.0

Customer did not leave a comment.

KELVIN K. 
Rating:
4.0

Customer did not leave a comment.

Rosa G. 
Rating:
5.0

Nothing

Toby G. 
Rating:
3.0

Excellent customer serv

Annie S. 
Rating:
3.0

Customer service needs improvement. Felt like the attendant didn't want my business. Seemed rude at times. Others seemed like a veiled attempt to be polite.

PATRICK T. 
Rating:
3.0

Customer did not leave a comment.

Darryl B. 
Rating:
5.0

Very professional

ANGIE LYNETTE B. 
Rating:
1.0

I wasn't able to leave my car on premises. Receptionist was rude, irritating because I had him repeat him self. I was translating, receptionist wasn't giving me time to translate. He didn't offer me insurance I had to asked about insurance. He said it was a 15 feet long. It wasn't truck has some type of box welded to the cabinet, does not make it 15 feet long. I pay $91.00 for nothing. Please advise stores to explain details regarding trucks. 100% NOT RECOMMENDING THIS LOCATION. I'm sure if he was in my position he would be wanting a refund. Very Unhappy.

Caterine P. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
2.0

I don't like how rude they was to me and over charge me

Anisha B. 
Rating:
1.0

First, the address listed on internet was incorrect. The hours listed are not the ones this location uses. We got a trailer about 3:43pm I asked what time would he arrive the next day……he said 8:00. We came back to return at 2:16 but a note was on the door closed return on Friday. My concern was keeping the trailer another day. I called at least 5 times, but my calls were cancelled without being answered. I called another number but the mailbox was full so I couldn't leave a message. We were charged for 2 days because no one was there when we came to return. That's wrong——if there was a change I get that but I should not be charged when I didn't make the change!!!!! This was a horrible business practice and I won't come back. I want my one day charge——not two days!!!!!!

Velda B. 
Rating:
1.0

The guy was very rude

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Kenny L. 
Rating:
5.0

Customer did not leave a comment.

frederick G. 
Rating:
5.0

This is an automotive shop so I didn't have high hopes. I was pleasantly surprised as it was clean and everyone was very nice. Very quick check out and easy return. I recommend to anyone looking for to rent a uhaul.

JONNY C. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

I expect bad service when I go to taco bell but when I eat at mi cosina I don't. When I stay at a Hilton I expect more and so at a UHaul I expect Friendly. It's not friendly there

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

I went to pick up the trailer and Mr. Barry got my information and hook the trailer up and sent me on my way. Friendly and great service. Thank you.

BILLY B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Barron W. 
Rating:
5.0

Customer did not leave a comment.

Laron C. 
Rating:
5.0

Nothing! I appreciate everything.

SHANNON W. 
Rating:
5.0

I will definitely be using their services again.

Lakeisha K. 
Rating:
5.0

Customer did not leave a comment.

Gerson R. 
Rating:
5.0

The was very friendly and professional.

Jackie H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
1.0

Apple maps took me to a location about 200 meters short of his business and trees obstructed my view to see any signs. When I called him, the directions he gave to his business were not clear and I ended up driving into a dead end parking lot, which was much too small to turn around a 26' van with a car hauler. Also, he did not offer to help me remove the vehicle tie downs from the car hauler, nor did ground guide me when I took my car off the trailer.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Darius T. 
Rating:
5.0

Happy

LUIS G. 
Rating:
1.0

I did the check in verification process online submitted all required documents..they cashier mechanic owner..was a real rude guy..he told me it didn't matter if I had confirmation from u haul..

Duverioux C. 
Rating:
1.0

The truck needs alignment really bad

Enrique A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Didn't get his name, but very professional. No issues at all.

Vencil B. 
Rating:
5.0

Customer did not leave a comment.

grarld B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

In and out during drop off in 10 minutes

George C. 
Rating:
1.0

The person that waited on me was rude and did not explain much and did not give me no paper work before i left. I had to return to pick it up then he was a smart ass. I would not rent from Uhaul again.

olon M. 
Rating:
5.0

Excellent customer service on the phone and in person. Helpful, courteous , and knowledgeable

HEIDE K. 
Rating:
5.0

Customer did not leave a comment.

LYNINDER F. 
Rating:
5.0

These guys were very professional and friendly. Awesome experience front start to finish. Very easy to do business and had my rental ready when I got there. Have used their services twice and had the same level of service both times. Would definitely recommend Berrys Automotive and Wrecker Service for your next move or haul.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
1.0

Rude man never rent from uhaul again

Rene V. 
Rating:
4.0

Customer did not leave a comment.

Rodney D. 
Rating:
1.0

Customer did not leave a comment.

TRACY W. 
Rating:
3.0

Customer did not leave a comment.

Michele D. 
Rating:
3.0

I will never rent from here again! I have gone this exact same route before and charged $30 less! The Truck didn't have a review mirror in the side mirrors were not adjusted properly. I was charged $77 for what I would've been charged less than 50 at the other location that I usually go to.

Genitra T. 
Rating:
3.0

Get Google maps to get the correct address location! Very annoying to go to previous Business location 4 miles away!!

Joe D. 
Rating:
5.0

When checking out on mobile it prompted me to pay. But other than that Berry was great.

NOVIAN C. 
Rating:
1.0

I have rented countless Uhauls over the years and had minimal issues. This was by far the worst. I have never had to park my car somewhere else. That cost me extra time, added miles and extra money. The man at Barry's was extremely rude and had zero customer service skills. All of this on top of the fact that the truck smelled like manure. I can't believe UHaul would want this type of person/business as an affiliate. I will be taking a different route the next time I need a truck.

Ada D. 
Rating:
4.0

The cabs interior dash was dusty and had a funky smell.

Erika G. 
Rating:
1.0

Be customer oriented. Ensure customers know all of the details for the check out and check in process.

PATRICE M. 
Rating:
5.0

Why was I charged an after hour fee and also not refunded any of the 100$?

Alberta L. 
Rating:
5.0

Great customer service great location will definitely recommend it to family and friends

Maria T. 
Rating:
4.0

truck was dirty

carolyn M. 
Rating:
2.0

The U-Haul I had didn't run well at all. It was so hard to change gears. The key holder on the passenger side kept falling out. It smelled so bad it made me sick to my stomach. Never again will I get a U-Haul from this place.

TENNILLE S. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Make sure customer is aware that service is a self checkout, so they can decide if they prefer dealing with a person on the day of pickup. Make sure all equipment requested and charged to customer's bill is provide.( No furniture dolly on truck as promised). Self checkout SUCKS!

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Efficient service.

Kenneth W. 
Rating:
3.0

The fuel credit I received wasn't what I understood I would receive. A little better explanation of this would be appreciated.

Jeanette D. 
Rating:
5.0

Very Quick Service Easy signing

Major R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Erik W. 
Rating:
3.0

The owner was rude and very aggressive.

LaToya T. 
Rating:
4.0

Parking was a little confusing.

Michael A. 
Rating:
2.0

Basically the whole internet reservation system is a joke. They said for some reason that the location we reserved at did not have a 10 foot truck available even though there was one at the location when we left town and one when we got back into town. We were moving a daughter. So they sent us farther away to pick up the truck so they could charge us more mileage. They did the same thing for the drop off of the truck in Austin. It was 20 miles from our destination even though there was a drop off 4miles from destination. Don't use UHAUL, they steal from you.

Patrick J. 
Rating:
5.0

Barry was awesome and very accommodating!!

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The guy that waited on me was fantastic

Evelyn L. 
Rating:
5.0

Great service

Eddie S. 
Rating:
5.0

This is a simple process. Thank you very much.

Curtis P. 
Rating:
5.0

Everything was fast service very respectful and very helpful I will always rent from this place I wouldn't recommend another place the sales person was very nice and respectful

FEDERICO D. 
Rating:
4.0

good service

CESAR P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Easy peasy. Barry got me what I needed when I needed it.

Craig Z. 
Rating:
4.0

Owner/operator was not very nice. Would not recommend.

andrew W. 
Rating:
3.0

Customer did not leave a comment.

Rose G. 
Rating:
5.0

Very friendly! No wait time and easy check out!

Julie N. 
Rating:
5.0

Great service, he stopped what he was doing to assist me right away. Highly recommend this location.

nick B. 
Rating:
2.0

The rate was extremely high the check in process process what horrible it had to turn my location on and it still did not register and since i was unable to do that i was charged an extra $20 ill never use this shit again i tell ya that

Lawaone Y. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
1.0

Bad customer service

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
1.0

the sr is rude

paulina M. 
Rating:
2.0

The gentleman that assisted me seemed miserable and very agitated. My experience was very unpleasant and rushed.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

spurgeon B. 
Rating:
5.0

Customer did not leave a comment.

Karla S. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
No reviews have been submitted for this location.

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