Went above and beyond for this customer
Scott B
Customer Reviews for Barts Tire & Auto Service & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had to ask them to find an appliance dolly like we ordered. The truck was buried in snow, that we had to clean off. Service was slow.
SHAWN WTHE ABSOLUTE WORST
ASHLEY KKnowing the owners of this depot personally, it has always been a wonderful experience from start to finish. They are friendly, fast and their equipment is always top notch. Highly recommend them for all your moving needs.
John BN/a
Joseph WDamaged side wind fairing that was documented came loose during my move. Had to buy duct tape to secure it to complete my trip
William SI didn't get a dolley as I ordered. Truck was parked in a very difficult spot with a sign next to and a car both very close and was difficult to get out. Spot was too narrow to navigate safely.
Brian TI am more than satisfied with the customer service I received from Barts Tire/Auto/Self Storage Center. They have an AWESOME team of professional staff!
mia lExcellent customer service
MARK FIt was fast and ez
george pSuper friendly connected trailer for me ! I highly recommend this location.
MARK FThey were very helpful, and considerate! They did everything to accommodate me since a pick up truck was not available, and I needed a 1 7/8 ball not a 2in ball to haul a utility trailer. They took the truck back in for me to get a hitch accessory and let me rent it the next day for the same price! So thankful for them!
david sVERY HAPPY WITH SERVICE
mark aEveryone was great! A friendly environment. I usually get a lot of anxiety in places like this because they feel overwhelming to me, but I had a very comfortable and easy experience. Jess is great, and they’re very lucky to have her at this location!
Joseph CGreat Service
CURTIS FBart made everything easy at drop off! Quick and efficient
Jeffrey Reverything went very smooth . The lady at Barts was very nice and willing to answer any questions i had. Highly recommend Barts in monessen. Thank you
Shari HNothing everything was fine.
Deborah MThe pick up location was great. Very friendly and everything went smoothly. I have rented from the drop off location before and they are the same.
JON CEverything was fine
Carmen GGot the truck very quickly and staff were very friendly. It was a pleasure to rent here!
Greg LNothing You made it so easy. The nice woman there was extremely helpful and gave me clear instructions and got me on my way very quickly. Thank you very much!
Donna BFive stars…!
George HService was excellent.
daniel TI’m not happy with being charged for gas on a 7 mile round trip. I put in 10 dollars when I returned. This was the third weekend I rented a truck doing the same exact thing over all I was very happy with the excellent staff
SHERRY ZWe were scheduled to pick up truck at 9 it was confirmed with Barts, We get a call on Saturday from Uhaul , After we scheduled labor that the truck won't be ready until 10, we agreed since we were on the road and could not find another truck while driving. Sunday morning bart calls us at 930 asking where were we since he showed up to rent the truck. We get there and the truck has been sitting over night . This shows that your office does not know what is going on with the fleet.
Cathy RVery good, no recommendation.
Mark HBart’s Tire and Service was great to do business with. I highly recommend this shop for all of your hauling needs.
Patrick SStaff at pickup and drop off were extremely friendly and helpful. Tire in trailer had a small leak in tire. Uhaul customer service was very friendly and helpful has well.
Stephen RGreat sense of humor. Nice, genuine people.
Monique MDoors don’t shut easily. Shut them hard and still don’t close all the way. There was trash from previous customer in the truck.
Chad AWhen I booked online I chose not to get the coverage the company I work for a covers the coverage and I still got charged for the coverage
BYRON MGreat customer service at this location!!!!
Amy BI usually have a great experience with uhaul. My tires were bald and i had to pay a tow truck (Amati’s) $150, due to no tread on the tires to make it up a hill. Id like reimbursed! I have the receipt if someone could contact me. 7247972206
Lakisha JThe only thing I had to hook up the trailer myself and no one came out to inspect it. I had to take pictures myself to show before I left.
Mark RWe waited there for more than 30 minutes to get our truck, even though our scheduled time was 8 a.m. my husband was second in line, but for some reason... the guy pulled everyone, but my husband. He serviced my husband last, which irritated me even more. We get the truck and it is FILTHY. Almost like a hobo lived in it. We did not have 3/8th of gas, but was required to return it with 3/8... Then we drive it and find out our tires are so bald... that we get stuck in our yard. They were so bald that I'm surprised they didn't pop on the way to our new location. We gad to ask for another day with the truck because all these issues held us back many hours. This experience was so awful... I don't think I want to ever use UHaul again as a company. They have many other moving companies.
JD MDog house was not secured in cab. Had to sweep dirt from cargo area
Cathy RWe were supposed to return to Speedway Auto Sales that advertises a 24/7 Uhaul location. It isn't. The lot is chained off and it's by appointment only. The owner is rude and falsely advertises, and doesn't answer the phone. So 2 hours after trying to get a hold of him I went to Bart's/ The woman at Bart's was very helpful and nice, and said this happens with Speedway ALL THE TIME so I'm not sure why you still have them as a pick up and drop off location.
Courtney SThe website kicked me off during my online pick up survey questions and I’m pretty sure i didn’t finish. But when i logged back on the only option it gave me was to return my truck. The lady also took a picture of the lock that was supposed to be on the back of the truck and when i got there it was not there, it also said it was parked in the lot across the corner to where it was actually parked. It was not. And the site doesn’t show any of your trucks information after you’ve done the pick up online survey. I couldn’t go back to read over where it was after i got kicked off and sat looking through a small lot of uhaul s looking for the right one but could not go back to find any of the information for our specific truck. All in all the online pickup was hell. It also couldn’t pick up our location so we couldn’t start the pick up process online we tried on two different apple iPhones and it wouldn’t work even with allowing it to access our location, luckily my friend was with us and we tried on her Android and it worked finally. We got there early just in case there were issues, my rental started at 5 pm and we didn’t finally leave with the truck because of all of the issues we ran into until around 5:30.
Tessa GVery nice people to deal with. I would definitely go back or recommend to a fried or family member.
Doug SOvercharged
Estey GBe on time to give the truck or leave the person pick the truck up with the app.
Argelia BI'm glad he could take heavy tow bar off for me. Just made it prior to closing time. Very good.
EILEEN DWe dropped off after hours so a lot of these questions cannot be answered.
Krista OLady at the location was extremely nice!
GINA ZClean the truck before it's given to the next customer. Our truck smelled badly like weed, cigarette smoke, and BO. There was nasty gunk in the cab and dirt and crumbs on the seats and floor. There was trash in the cup holders. The back of the Uhaul also smelled bad and had dead cockroaches, stinkbugs, debris, and even a pill in the back of it.
tiffany kMy experience with MEA'S STORAGE through BART'S Citgo Service Center was EXCELLENT. I just needed more spread-out space rather than height-space. Thank you
Claudese W | Overall Experience