Customer did not leave a comment.DONNEIL W.
Customer Reviews for Bastrop Country Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MATTHEW W.
Bastrop Country Corner Is perfectly fine. This rating is for Uhaul corporate. They switched my reservation on the morning of my pickup. I was scheduled for Uhaul at the University of Texas but someone failed to do their job and made me drive 35+ miles outside the city to Bastrop in the middle of nowhere. This inconvenience caused a serious snowball effect for my whole move. Needless to say you have lost all my future business.William R.
Customer did not leave a comment.Jennifer F.
Customer did not leave a comment.Shawn C.
Customer did not leave a comment.Phyllis J.
The pick up location was ridiculous and the guy was insane. It took me over 30 min in the freezing rain and 4 calls to uhaul before i could pick up my equipment. Will never use that location again.Kristina K.
Complete fail on uhauls part. I reserved truck online and to do mobile pickup to make it easier.. DOES NOT MAKE IT EASIER. Gas station attendant understood so little english he told me he didnt know wherr a dollar general location was(500feet from his front door) to not allowing me pickup till i called a number for someone that the uhaul website said i disnt need to do. THEN i get the truck. All looked ok. I drove halfway to my destination listening to what can only be described as tin can rattles then i hit a bumpy toad and i thought the truck was gonna fall apart. Rough driving too. I didnt make my destination and am completely upset at this rental. Ive used uhaul before at actual uhaul locations. They verify vehicles and help u. This gas station pick up is a fail on uhauls end and will coat them their business in the end if not careful. I will probably never use uhaul again.JOHN G.
The guy in the store is rude and barely speaks english. I was sharply directed to the app. Then struggled until it told me it was after hours. Finally, got supervisor to release truck to me. When I returned it, only used $10 worth of gas. I was charged for 175 miles! Cannot get a call back after several emails! It's 02 Jan. Rented truck in October!! Go with Penske. 3 times I've used uhaul-3 times I've been over charged. Not happy.LISA S.
The person did not speak English ( which is ok) and was not able to help whatsoever. I had to call the customer service folks to get the regional sales manager to approve the return. Very nerve wracking to say the least.paul C.
The employee, had no clue what to do. Could not even turn the computer on! Could not even speak English ! Had to call customer service to get a contract emailed to me. Ended up be over an hour late to my car moved.Concetta W.