Struggled with the online return. For some reason it could not verify that I was there even after I allowed it to see my location on my I-phone. Luckily my dad was with me and I was able to on his android not sure why.MITCHELL D.
Customer Reviews for Batavia Self Storage & Truck Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.WALTER W.
Tell the customer that if you drop the truck off BEFORE they open the customer will be charged an extra $20! Sign on fence said drop keys in box. We will drive the extra 4 miles to the other location where it's manned an hour earlier.Christine A.
Customer did not leave a comment.ANDREW H.
Too much to put here and this place Batavia is not worth my time to comment on their lack of professionalism.Bill L.
Return was awesome with exception of charges ($53) added miles. Not their issue. 800 U-HAUL didn't help. They just sent me to Moorhead MN to solve my own problem. Terrible service in MN. Great service in Montana.Steve K.
My equipment had problems with light system and they were very helpful in solving the problem and we were on our way quickly! We were very pleased with dealer.terry B.
Better staff, honest equipment evaluation. And a better handle on the stock on hand. If you are having a bad day your customers do not need your attitude.David P.
The gal seemed flustered. Luckily there are dots on the trailers to show how banged up it had been before I touched it.Dwy B.
very happy with u haul experiencebrian S.
When I went to drop off the u haul trailer I rented I couldn't get into the facility and I tried calling the number they had posted no one answered the phone I tried calling 1 800 u haul was on hold for 40 minutes I will not rent a I haul again it' seems as if my business isn't important to uhaul the rental of the trailer for 5 days was 300 thought it was a bit high for a 4 x8 but it did what I needed done but I will not use uhaul ahmgaiBruce M.
After driving across country, the gentleman was very pleasant to work with. He made turning the truck in quick and easy.Anna L.
Too far out of town. It added miles that we needed elsewhere.GLENDA C.
Access to the location was by a secure gate that wasn't really intuitive to access. If there wasn't a small UHAUL sign by the driveway I would have driven right by the facility without knowing it offered UHAUL services. Better signage would definitely help for public accessibility to the property.Scott V.
The girl working there was extremely pleasant and appeared to do a thorough inspection of the vehicle before telling us we could go. Even though she wa thorough, she had us on our way very quickly.Scott B.
Long drive to the drop offDon B.
Customer did not leave a comment.TIMOTHY R.
Very helpful and friendlypatrick M.
Customer did not leave a comment.Deanna S.
Batavia Self Storage - Belinda was super helpful with making our reservation and changes to our reservation dates. She made sure that our truck was ready for our cross country move. She went above and beyond. She took the stress out of renting a truck!Thomas R.
Need eve troughs really bad, hard not to keep the storage unit from getting soaked.Tom R.
Customer did not leave a comment.DUKE B.
Very good customer serviceSteven S.
Very nice and helpful.Michael K.
Equipment is clean and staff are professional and very nice.MaryAnn L.
Always a great place to deal with!Carroll L.
Customer did not leave a comment.Carrie S.
Customer did not leave a comment.Michelle G.
excellent experience.Judy S.
Customer did not leave a comment.Shawn M.
Customer did not leave a comment.richard K.
Customer did not leave a comment.Steven S.
I'm also storing my goods at this location. The people who helped me were wonderful.Steven D.
Employees were wonderful to work with. They were on the ball when they rented the truck out to me and when I returned the truck. The truck was very clean and ran great.John B.
Customer did not leave a comment.Debora K.
Read the above.... i dare you to do the right thing....Kevin A.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.RON M.
Only issue we had was the latch on the door didn't close well and opened on the driveway.. we used a piece of wire to latch it and keep it closed :)Mary'l L.
Drop off point was about 35 miles away which was a hassle as there was a closer spot to drop off. However, had no problems with truck or trailer which was overall the most important thing. Thank you.Tom R.
Customer did not leave a comment.Lynn J.
Customer did not leave a comment.Lynn J.
Customer did not leave a comment.travis E.
Great customer service, very clean facility. Was in and out and everything taken care of promptly, pleasantly and efficiently.Ryan B.
Customer did not leave a comment.Ryan N.
Thank you for always being on top of customer service; you were great again!!!!Mary'l L.
Bobbi was very helpful and took care of what I needed quickly and professionally. She is an asset to that business, I would hire her away from there if I could.Brian H.
There were two women working in the office and they were very helpful and friendly. We were very upset about our pick up location treatment in Helena both women made a hard situation easier .Thomas S.
Customer did not leave a comment.PEGGY S.
We rented the truck on a rainy, muddy day, and have to scrub the footprints out of the cab to return it? Over the years we have rented dozens of trucks, but have never had that requirement. Truck was swept clean in the back, and the eleven blankets we got (even though we paid for twelve) were all folded. We were given the option of cleaning the cab floors of pay them to do it. We were told this is now UHaul's policy. Won't ever return here, or to UHaul.jack B.
They where very plight and niceShaun C.
Customer did not leave a comment.Patrick J.
Quick easy and simpleMark T.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Marilyn H.
Customer did not leave a comment.David R.
The ladies at Batavia Self Storage were so helpful. They went out of there way to accommodate all of my needs. The reservation and renting experience was better than I would expect.MICHAEL K.
Customer did not leave a comment.Rory C.
Will NEVER recommend or use UHaul! This rental experience was horrible and costly for the un-serviced vehicle provided as rental. Uhaul online system is out of date and was botified 24 hours prior to rental that I had to drive 4+ hours to rental location along with truck not functioning after pickup, location not ready for us, was told setup drop off setup online did not exist. Was told I could choose when I arrived to destination and then rcvd txt that I had to deliver to almost 1 hr away from location. When calling to change drop off lady was rude and very irritated. I am not impressed with this company and this rental experience is much less than a standard desire.Jannelle C.
Customer did not leave a comment.Josh V.
U haul changed my pick up 2 days prior to my sked pick up to Batavia Ln and on a Sunday and farther away..I should have received a 50$ change fee from the original locationBrian B.
Customer did not leave a comment.lynn B.
Customer did not leave a comment.Paula F.
Customer did not leave a comment.Denise J.
Customer did not leave a comment.Jane W.
Everything was great!ALAN S.
Customer did not leave a comment.Janet L.
Customer did not leave a comment.Corrie S.
Customer did not leave a comment.STEPHEN W.
You were great. In addition, when there wasn't room for the 2nd dolly on the truck you made a refund without any trouble. Thank you.Kimberly J.
finding out that I was going to get a different van and trailer than I reserved, a day before I was going to pick them up was not an optimal experienceReed G.
Customer did not leave a comment.BARBARA B.
These guys are great and they have a nice storage facility as well.Alexandria April B.