Customer Reviews for Batesville Quality Carpets

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Batesville Quality Carpets

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Crystal P. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Customer did not leave a comment.

Charles W. on

Rating:

Customer did not leave a comment.

Terry M. on

Rating:

Customer did not leave a comment.

Aalyah H. on

Rating:

The WORST customer service I’ve EVER received. The staff have no phone etiquette nor do they return phone calls. They are disingenuous about reservation times and will bold face lie about facts! I reserved a 15’ truck for 10:00am on 8/9/19. At 10:28 am while I was en route I received an abrasive call saying they believed I was not coming because I missed the reservation time of “8:00 am” and that the truck had been given away. I expressed my frustrations and she remedied the gaff by offering a 20’ truck at the previously quoted price. When I arrived the atmosphere of the establishment was unwelcoming and the staff were even more unhelpful than they were on the phone. Expressing even deeper dissatisfaction because my ubox was not hooked up to the truck the staff offered me another remedy- “either take the truck or don’t”. At the mercy to their service and in a time crunch, foregoing the truck was not an option. When I brought the equipment back I was barely acknowledged upon entering the establishment. Furthermore I was offered no apology. An extremely terrible experience altogether!

Rosmiza J. on

Rating:

Customer did not leave a comment.

Jeremy F. on

Rating:

They were very rude, making racial jokes and were not helpful at all.

Caleb B. on

Rating:

Customer did not leave a comment.

Chip C. on

Rating:

Customer did not leave a comment.

Kevin J. on

Rating:

Customer did not leave a comment.

JESSICA J. on

Rating:

Customer did not leave a comment.

Jessica J. on

Rating:

Guy really knew how to back up the truck with a trailer on it

Morgan C. on

Rating:

This location needs more vehicles during summer time. The Batesville area does a lot of moving in the summer time, and the Batesville location did not have any vehicles of any size or kind for rent. Even though I only moved about 7 miles from house to house, in town and in county, I had to pay for out of town rental in order to just get a truck because I had to pick up out of town. There is no other U-Haul dealer in Batesville, so I had no other option.

John B. on

Rating:

John was very friendly and helpful. He took care of our paperwork quickly and had us hooked up in little time. I was glad he had the right trailer we needed.

Braxton C. on

Rating:

The people at this location were very nice and helpful. The problem is this was not the original location scheduled.When I was ON MY WAY to pick up the trailer I received a phone call telling me they didn't have it, so they had to scramble around and find one at a location 2 hours away.Very frustrating and aggravating after I had reserved it a week in advance and already made all my moving plans.

Lu L. on

Rating:

Customer did not leave a comment.

Larico B. on

Rating:

Customer did not leave a comment.

Terrence B. on

Rating:

If the reservation location doesn’t have the requested equipment then a phone call should be made not a text message.

Michael F. on

Rating:

Inside of facility was trashy. Printer had no ink so they had to hand write trailer number and contract number on piece of paper and said that will be good enough. I order 12 blankets and they said they only had eight. Found out they only gave me six when I got home. No one helped hook up trailer to truck. Had to do it myself. No ensured things were hooked up properly or lights worked.

Alvin J. on

Rating:

Customer did not leave a comment.

Buck W. on

Rating:

Thank you for your assistance.. R/s

Mark R. on

Rating:

Uhaul’s website and centralized Memphis phone number staff needs serious improvement in customer service. Pick up location had mediocre service by phone (person seemed very confused and many phone calls were needed), but in person, the woman helping us get the truck was terrific and went above and beyond.

benjamin L. on

Rating:

See above, they are great.

Alex J. on

Rating:

Customer did not leave a comment.

Dan M. on

Rating:

Man did not write down ending mile on our receipt, we drove off with truck key in our pocket, had to go back and return truck key. We returned truck back days early - Nothing back.

Brian B. on

Rating:

Very nice and easy to deal with.

Linden M. on

Rating:

Customer did not leave a comment.

JULIE P. on

Rating:

2 flat tires and trailer full of vinyl flooring.

Ben B. on

Rating:

Customer did not leave a comment.