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Vernon A
Customer Reviews for Creative Woodworking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great interaction and great service
Billy Cgot to pet the cat. cat tried eating me when i stopped. overall, 10/10 experience
Genesis OI have rented a ton of uhauls over the past few years and John in Bath, NY is easily the best around!
Philip BThe business hours shown on Uhaul don't match reality. CALL the location to confirm your reservation asap if you want to actually talk with somebody to check you in.
Michael MIt's all good. Thank you.
Howard BNothing I can think of at this time, thank you. Great service.I 👍
Howard BThere is a credit card on file it took me longer than expected so I called the store today. I’m keep an extra days is that OK? They said yes the credit card on file is what you need to pay for that. What paid for the first day
Rayco TCould not be better. Big thanks to John in Bath, NY.
Robert FJohn goes above and beyond for all his customers. Would always recommend him.
Lucinda KFor a small location everything was top notch and ready to go when I got there. Only took a couple of minutes and I was on my way. Good Job!
Thomas MAfter hrs drop off - no issues
William EExcellent customer service at the Bath NY location.
Mark DGreat personalized service!
Mark DThx to a Marine who has been a great help. I'm will be in touch soon. I will need another rental next month
ROBERT DTurned in my trailer and received no receipt or email of doing so. I had to take pictures of the trailer as proof that I turned it in and that no damage was done.
John KThe truck had been smoked in, I did clean the vehicle inside and out before and after I drove the truck.
ANDREW PThe owner wasn't very friendly but other than that, no complaints.
Lisa HNo problems at all, very helpful.
STEPHEN LBetter greeting, a simple smile
MARIE LJohn is the best owner/operator of a UHAUL location I have encountered (and I have rented vans and trucks well over a dozen times in 3 states since 2015). John was exceptionally helpful and accommodating. I can’t thank John enough for his kindness, compassion and service. UHAUL should be honored to have such an amazing owner/operator as part of the organization.
Ana CThey gave me a 17 foot when I asked and paid for a 20 foot.
NINA SJohn was very personable and helpful
JOSEPH WI think it’s outrageous for mileage prices I rented just the normal pickup which was $19.95 to rent for just a few hours and end up paying $99.00 because of the cost of the mileage used
Randall MThe app didn’t work to check back in but other than that everything was fine. We received our bill via email & it was right on. Thank you
Michael PThe floor mat was not clean.
Suresh KHire more site managers like John! So helpful! Great running 9 foot cargo van. Comfortable. Better gas mileage than posted. Will not hesitate to send clients his way.
James DThe salesman made a mistake. I told him dropping off at Bath, New York. He put in the computer “Return to Vestal, New York “ He charged me $20.74. Corporate charged me on extra $100 for not returning to Vestal,New York. I will dispute the extra $100 with my Credit Union. Talked to Corporate that said “Too Bad”
Raymond FStay the same
Jeffery CHe is amazing and goes above and beyond for the customer. He got me a break and we had an entire headlight unit that needed to be replaced and he got it done within an hour of our call!!! Thank you sir for your service to our country and for being an amazing person!
HEATHERMARIE CThe owner John was extremely rude and made the overall experience a nightmare. I would not recommend his location to anyone due to his behavior. He needs to retire!
Lisa CGreat customer service!!
Jane RThis location picked up the slack of the lazy Hornell location. I had my reservation in Hornell for a month ahead of time. The day before my pick up the Bath location called me and said Hornell had no trucks so I would need to drive further away to pick up a truck in Bath. It was an extra 30 min drive to get the truck because the Hornell location refused to get a truck from any other location for me.
Jayson DThe location was moved to an area 25 miles away, costing me more for the mileage fee. When I called to pick up the vehicle, the gentleman told ne he had an appointment so I had to move up my pick up time by an hour, causing me to have the vehicle back that much sooner. When I found out the truck would not work for my needs, I then had to make arrangements to drive it back to Bath after having to get a different truck from the original location in Hornell. It was a terrible experience, costing me a lot of additional miles and hours of driving after working a 16 hour shift at the hospital.
Connie KI didn't like the fact that I had to pay for the dolly. It was in the way and I had to beak the seal to move so we could fit our items in.
kurt sLocation of truck was 68 miles from where I reserved it ... Unacceptable !!
Dawn GAbsolutely wonderful people, very helpful. They made everything so simple and easy for us.
KEVIN DImprove U-haul app so customer can upload odometer and gas gauge photo from their phone. U-haul app would not accept photos, tried for 30 minutes, family was waiting for vacation. Negative experience. No person available to help at 9:00 AM. I paid $261.00 and a relative paid $199.00 for same day, 2 day, same size truck in Scranton, one way rental to Dumont NJ. I feel overcharged. I saw multiple trucks in Kingston PA the afternoon I rented U-haul in Dallas, PA and wonder why I was made to travel a longer distance from preferred location of Exeter PA and I feel overcharged.
Daniel K