Customer Reviews for Battle Creek Rental Equipment
(U-Haul Neighborhood Dealer)

1,023 reviews

2430 E Columbia Ave   Battle Creek, MI 49014
(E of Raymond Rd)

(269) 965-1812

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 965-1812

2430 E Columbia Ave
Battle Creek, MI 49014
(E of Raymond Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARIE B. 
Rating:
5.0

The associates were very helpful, informative and knowledgeable about the unit. They definitely made me a repeat customer.

TIMOTHY ANDREW S. 
Rating:
1.0

I lost 2 hours of my time because multiple lights were on the dash. I called roadside service and they refused to send a tech and said I had to take it to the service shop on Beckley road. So I paid for this for a certain amount of time and couldn't use it the whole time. Terrible experience. I had limited time to move.

Loretta T. 
Rating:
4.0

Customer did not leave a comment.

JOYCE DELLA Y. 
Rating:
5.0

DO NOT GO ANYWHERE ELSE AROUND THE BATTLE CREEK AREA! They are the BEST! We've rented from Battle Creek Rental 5 times now, all of them U-Haul. This last time we had a flat tire and Jeff helped us get the repair AND called throughout the wait to make sure we were okay, even though they were closed at the time. I will not go anywhere else. They were amazing each time and so friendly. Do yourself a favor and work with these guys. They are worth the trust!

KIMBERLY ANN C. 
Rating:
5.0

Nothing, everything went smoothly. The gentleman was helpful & knowledgeable. Much appreciated!

KRISTOPHER JAMES J. 
Rating:
5.0

Great People, Great Location & Great Service 😊

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Debra I. 
Rating:
5.0

Customer did not leave a comment.

EASTON MICHAEL-D K. 
Rating:
5.0

Allow them to sell supplies at the same price as the other stores.

marilyn F. 
Rating:
5.0

Customer did not leave a comment.

Rory F. 
Rating:
5.0

Nothing else, thanks for everything

OSCAR SALVADOR E. 
Rating:
5.0

Staff member was very helpful and friendly.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
5.0

I have had nothing but awesome experience with Uhaul. I would like to update my email address to alan6246@gmail.com. Thanks!

TRACY ALAN S. 
Rating:
3.0

Customer did not leave a comment.

Johnnie B. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
1.0

I made the reservation and went to pick up the truck the following day. When I went to check it out the individual told me that there was a problem and that I would have to go outside of the store and call U-Haul to get it resolved. I was on hold for close to 20 minutes to get this resolved and it turned out to be a U-Haul issue and not mine. This complete situation cost me an hours worth of time when I had a contractor at my house That was charge me $125 an hour. I'm wondering if U-Haul is interested in reimbursing me for my $125 of lost costs!

james R. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

I just want to say the gentleman working, (his name was Jeffrey) went to a closed U-Haul placed and pick us up a truck. That's the best customer service I've seen in years. He explained everything to us and went out of his way to make us happy!! We definitely will go back

Kristin A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LYNN A. 
Rating:
5.0

The gentleman that helped me checkin when I dropped off the truck provided superior customer service. He showed me kindness when I needed it most and I greatly appreciate him. Thank you so much sir!

Taylor J. 
Rating:
5.0

Customer did not leave a comment.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

Mike I. 
Rating:
5.0

Customer did not leave a comment.

JULIO OVERVIS P. 
Rating:
5.0

Customer did not leave a comment.

Asjha H. 
Rating:
5.0

Jeff Card is a great guy to work with. I've rented from him several times and each time it is a positive experience. I continue to use this location simply because of his help. Jeff always has a good attitude and always works hard to make sure every rental is a positive experience.

TIMOTHY CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Not a thing.

JEFFREY CLARK D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel I. 
Rating:
5.0

Customer did not leave a comment.

EDWARD EUGENE C. 
Rating:
4.0

The wait was a bit longer than expected, but there was only one person working. Other than that, the service was excellent and the equipment I used (utility trailer) was in great shape.

Gabriel I. 
Rating:
5.0

Customer did not leave a comment.

STEVEN MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Terrance T. 
Rating:
5.0

My boyfriend and I had a long day dealing with U-haul for our move to Grand Rapids. Starting at 9am we went to pick our first initial U-haul pick up and there was an issue with the reservation. After calling around to a bunch of places we finally found one. Jeff was GREAT! He was the sweetest guy, and helped us out with a deal. Thank you, Jeff for making our frustrating day into a good day after we got to work with you.

BROCK RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

JAMES PATRICK A. 
Rating:
4.0

Staff was very knowledgeable and helpful.

ALTON CHARLES A. 
Rating:
4.0

Customer did not leave a comment.

KINDRA KAE H. 
Rating:
5.0

Phil is awesome. Very helpful and great to do business with

CHRISTOPHER FLOY W. 
Rating:
5.0

Customer did not leave a comment.

AMYANNE N. 
Rating:
5.0

Outstanding location Very pleased

WAYNE LEE N. 
Rating:
5.0

Make a lower flat rate on pickup trucks if our of town is needed say 300 miles for 49.95.

LAWRENCE MICHAEL L. 
Rating:
5.0

Great job by the person who helped us, he even helped hitch the trailer to my car. The facility is clean and inviting. We will definitely go back when we need another trailer.

BEVERLYLOUISE K. 
Rating:
3.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE M. 
Rating:
4.0

Customer did not leave a comment.

KATRINA ANNE C. 
Rating:
4.0

Customer did not leave a comment.

Karen and A. 
Rating:
5.0

This was the most pleasant rental experience I've ever had!

Katie W. 
Rating:
4.0

The inside of the windows of the truck I rented were covered in yellow nicotene. It was so bad I had to pull over and purchase something to clean them with an hour into my drive. The truck had 15,500 miles on it, but *700 hours*. If you do the math, this truck idled over *300 hours*, presumably with someone sitting inside vaping. Also, U-haul as a company needs to get away from GM as a supplier, their trucks have had horrible brakes for decades. Nearly hit a merging semi on the highway, because I had to plan my stops with this thing.

SHAUN TERENCE C. 
Rating:
5.0

Awesome experience! Guys were very friendly and helpful.

JERRY F. 
Rating:
5.0

Jeff was great to work with and help us extend the time with no problems. Great customer service!

VIVIAN IRENE H. 
Rating:
5.0

Nothing .. I LOVE THIS LOCATION and the employees are wonderful

KARLEEN RENEE M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Have always used this location due to not only the close proximity of it but the ultra friendly personnel.

Phyllis K. 
Rating:
5.0

Customer did not leave a comment.

DAVID ERNST B. 
Rating:
5.0

There wasn't any windshield washer fluid or it wasn't coming out. Also, took me a LONG time to finish the return of the truck because I didn't know you had to take all vertical pictures and no horizontal ones... the app kept making me start over otherwise.

David H. 
Rating:
1.0

Horrible experience. Worst uhaul location I've ever been to. Truck was dirty and smelled like cigarettes. I'm unsure if it's specific to this location, but it took a long time to get my picking up of the vehicle approved. 0/10.

Aron H. 
Rating:
5.0

Customer did not leave a comment.

LOIS ANN R. 
Rating:
5.0

Customer did not leave a comment.

BRANDYJEAN G. 
Rating:
5.0

Customer service was excellent

WANDA FAYE F. 
Rating:
5.0

The only thing that was wrong was the furniture dollies weren't in the truck as requested, but they took off the bill as soon as notified.

Kimberly H. 
Rating:
4.0

Thank you.

Marilyn F. 
Rating:
5.0

I rent sometimes two trucks a month from this location. The desk personal jeff is always friendly courteous and professional. Trucks are always clean. Super awsome place to rent Uhaul.

STEPHEN AUEN J. 
Rating:
5.0

Jeff was just as helpful as ever and he made the whole experience very welcoming and easy.

CHARLES ALAN-REE B. 
Rating:
5.0

Give Jeff a raise or a double bonus.

CHARLES B. 
Rating:
5.0

Jeff went out of his way to help me with an issue. He was super friendly and prompt at getting a solution.

GEOFFREY JOHN G. 
Rating:
5.0

It would be difficult to improve on the service that Jeff provided us. He is an excellent representative for your operation.

JEFFREY THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Raoul L. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Phil made my pick up go quickly and smoothly and Jeff made my return a breeze! I would definitely reccomend this place again. Thank you guys!

Mesha K. 
Rating:
5.0

Staff was excellent in explaining everything to me

PHILLIP EUGENE J. 
Rating:
5.0

Jeff was very, very helpful. The video advises the user to check the oil when stopping for fuel. Only thru persistence was I able to locate the hidden dipstick. I suggest that a inexpensive flashlight be placed in every truck. Put the U haul logo on, so if taken it serves as advertising.

George W. 
Rating:
5.0

Nothing

Timothy and Debo W. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
4.0

The 1800 uhaul number has no idea what they are talking about. Calledvthe to ask questions and the told me what I could do, but when I picked up my uhaual there was a totally different set of rules. Need to get on the same page, pretty pathetic for such a large company

John S. 
Rating:
5.0

The man who checked me in and out was professional and kind. I highly recommend using this location.

WENDI JO A. 
Rating:
5.0

Great service & value

LAWRENCE MARTIN F. 
Rating:
3.0

No one was there. It was after hours

KYLEMICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

I would recommend this location to anyone looking to rent a UHaul great people super friendly and helpful

Daleallan M. 
Rating:
5.0

Another fabulous job by Jeff... we like working with BCE, Jeff always knows what will work best for us!

David P. 
Rating:
5.0

Customer did not leave a comment.

GAVIN RILEY M. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
4.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Jeff was awesome ! Super friendly, funny and helpful.

Laura G. 
Rating:
5.0

Nothing to improve. Jeff knows his stuff and takes care of the customers like they are family. Anyone in the Battle Creek area would do themselves a disservice renting a truck anywhere else.

DAVID ALAN P. 
Rating:
3.0

The running lights on the trailer did not work/stopped working. We didn't know this happened until it was at night and trucks were flashing their lights at us. We pulled over and found that they were not working. Had to drive with emergency hazard lights on until we found a hotel. Because of this we were only able to drive during the day which extended our trip by another day. Had additional costs because of additional hotel stays and unable to drive at night.

MELINDA LEE W. 
Rating:
5.0

Very friendly and informative

CANDACE MARIE R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

MARY JANE S. 
Rating:
5.0

Customer did not leave a comment.

Victor O. 
Rating:
5.0

The facility and service was superior. This issue I have is with your pricing...it's very confusing. I read on your website that the vehicles come with 32 miles, but they didn't. I think you need to be clear on what people actually need to pay for instead of advertising $19.95 on most of your fleet.

MAKIBA MAISHA B. 
Rating:
5.0

Customer did not leave a comment.

kristi H. 
No reviews have been submitted for this location.

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