Great place to do business with.
Randell A
Customer Reviews for Battle Creek Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was professional & friendly. Had a good experience at this location before. I wish all businesses were run with such courtesy & helpfulness.
robin rGreat service, friendly staff made checkout easy.
Lonnie MMatthew Nichols and colleagues were excellent. I am very pleased.
Robert AThe customer service was horrible. Like I said, the girl that helped us wasn’t really trying to make anything clear. It was just a mess didn’t tell us that A Lot was even included in our storage unit. None of that we had to go as we went to follow to understand what was going on, horrible customer service
MICHELLE WVery professional and dedicated team at this location. Can always depend on a clean vehicle.
matthew nBattle Creek Rental Equipment is an outstanding facility to rent Uhauls from. I have rented both trucks and trailers over the past few years and have never had any issues with either of their professionalism and courtesy. There is plenty of space to safely move/return the equipment and the staff is very knowledgeable. I will continue to use this location for my uhaul needs and would highly reccomend them for anyone!
Sheyney BInspecting the trucks closer. While driving it the truck kept drifting to the right so I had to my whole drive I had to hold the steering wheel to the left. Also the truck was missing the gas cap.
Kerry WNothing everything was fine
Bruce CUHaul as a whole has been a complete shit show for this transaction. From the moment I booked the reservation almost immediately I had issues. They called me to tell me they didn't have the truck available that the computer system allowed me to reserve at the Olivet, MI location. They indicated that I would have to drive an extra 15+ miles each way to another location in Battle Creek, MI, I asked them to try to find a different solution. They said that they would see what could be done and call me back in a few days. On Wednesday November 22nd they said that there was a truck available at the Olivet location that was 5' longer than the truck i reserved but they wouldn't reserve it for me for the original price. I accepted this solution. On the day of my move November 25th just a couple of hours prior to the time I was supposed to pick up the truck I received a call that the truck i was supposed to pick up in Olivet had not been returned. I was offered a $50 satisfaction guarantee that I was told had been credited to the truck. And when I asked about the extra 30+ miles (round trip as its about 15 miles each way) at $0.99 per mile, I was told that I could be credited for those miles as well once I returned the truck. I got the truck in Battle Creek expecting credits to be applied and was fine with the initial hold amount of $155.18 especially since I expected $80 of that to be returned upon the return of the truck. When I returned the truck it had just a hair less gas then when I picked it up, considering I had to drive an extra 30 miles I figured that would be okay. No, of course not. I was not only charged for 2 gallons of gas at almost $9 but also additional miles. And have still as of 11/30 still not received any credits. You have overdrafted my bank account now because you've charged over $203.98 and continue to have an additional hold of $48.80 on my bank account. So a truck rental that should have been around $150, has cost me over $200 to UHaul and im going to have a minimum of two overdraft fees at $25 each. All of this less than a month before Christmas and at a time when I'm trying to come up with the money to move because our apartment complex has priced us out of our apartment by raising the rent over $400 a month. I'm honestly absolutely upset and feel like your reservation system is an absolute SCAM.
Theodore RHave rented from Battle Creek Rental previously. Always prompt, courteous and professional service.
Michael WPerfect need i say more
JAMIESON KOutstanding customer service, which is becoming increasingly difficult to find. Store associates were professional and curtious.
Brandon MQuick and easy plus super affordable! Highly recommend Battle Creek Rental! Thanks!
Margaret GNot charge so much because people are already using it to move what makes you think they have that kind of money.
Salina NNothing service was wonderful thank you I really appreciate it the convenience of bringing the equipment back while you were closed
STUART LNA
Betheny PEverything really well. Your downfall was the lady that called me to tell me that I was 25 minutes late to pickup the truck. I was delayed at my office. I do not need some person who lacks a customer service attitude to call me and let me know that I hadn't picked the vehicle. I have never received such a rude phone call in my life. The person didn't understand how to be effective and nice. She clearly didn't have any training in how to effectively find out some information that was needed for UHaul. Please let me know if you have any questions about this statement. I can be reached at 269-924-8022.
Mark BN/A
David BI was no a fan of using my phone to take a picture of ID when you have employee take a picture with a pad of trailer hook up, that could be used to take pictures of Id.
STANLEY HI have had several interactions with this location, all were good except this one. The truck had very little fuel in it, I only drove it about 2 miles before the gas light came on. I pumped $40 into the tank, and drove it to the apartment I was moving out of. Upon coming back to the truck, I realized it was leaking fuel from a hole in the tank, that had been previously repaired.I called the rental shop and left a message. After the truck was loaded I drove it to the house I just purchased where it continues to leak onto my asphalt driveway. I am not sure what damage the gas has done to my driveway at this point. I never received a callback from the rental shop, so I called again with no answer a second time.
Russell MI took it in a day early. There was nobody there they were already closed I tried to clean it out the best that I could drop my key off.
joy cNA
LONZO LI am a frequent flyer at this store always renting uhauls from them and I love working with the staff...
Melba gLevi was very helpful and courteous! Anthony Kalisz
Anthony KThe gentlemen that is always there was very nice, accommodating and professional! We have no complaints about the customer service that we always receive. As soon as we pulled out and got to the stop light our trailer lights were flashing and then they eventually went out for a short period and then back on. Very satisfied with our service. Thank you!!!
Steve RExcellent customer service, and great communication. I totally recommend this location.
Lisbeth AFriendly and worked quickly through a line up at the time of opening.
Steven FDropped trailer off, so don't have a real opinion on location. Have rented there previously and lol was excellent.
Shawn HStaff was helpful, but blasting conspiracy theory radio throughout the facility is in bad taste and dangerous. Keep your inane conspiracies to yourself.
Kyle WGreat
Jim GThe axles on the trailer seemed like the loose you can tell by the potholes that you hit the whole Lucy axle sound which makes it very dangerous and then I’m a little upset that I had to pay an extra $15 just because I was 20 minutes late after 3 o’clock when I always rent from you guys constantly and you never gave me you never give me military discount but it’s OK I’m not gonna go there anymore
Ryan GProvide the equipment I requested
DuWayne WNothing
Thomas BPicked up the uhaul and the whole experience was great the guy behind the counter was nice and help me out with drop off location that was closer to where we were moving
Heath TCustomer service is great but The van had an awful smell that made me sick.
WESLEY TNothing
Micheal RThis location has always been so easy to work with and so helpful.
Wendi KNo improvements needed. I love this U-Haul location. The owner/employees are very helpful and friendly. I asked questions about some of the rental equipment available for future use. He took the time to explain everything. I will be a repeat customer and recommend this location to others.
JERRY FStopped in ahead of time for information and the gentleman was very helpful. THe national number to call for info: NOT HELPFUL!! Would like to see a local number available for questions!! PS-Still awaiting my receipt(?)
Terri HEverything went smoothly and will definitely use them again.
Wendi KWhat a huge difference in employee attitude from a pick up to a drop which was 200% much better dealing with Jeffnin Battle Creek Michigan. Like night and day ! Jeff was awesome and he explain everything to me and remove the trailer and even guided me to park it and checked me out without waiting 1 second ! You guys need more employees like Jeff at the Battle Creek Michigan location ! Thank you sir
Ryan GThis was just the drop off location, but the online drop off makes it convenient to make the return.
Laura VGreat service. Vehicle was warmed up and ready to go.
Vincent JThe man Jeff who helped us went beyond our expectations and made sure all of our needs were met. We will definitely choose this location again!
Grace Lthe guy was waiting for me in the parking lot when i got there.i had missed the driveway and turned around in the business next to him and he was out there ready to check me in
VICKIE SGreat service. No complaints.
Matt RJeff was very helpful when I was unable to reserve a U-Haul van online. He not only helped me with the rental, he also helped me with navigate the text messages/emails I received from U-Haul regarding the rental. He even made sure I was charged correctly when I was unable to return the rental online. I highly recommend Battle Creek Rental Equipment!
Kelley MI didn't see anything that was wrong with serving your customers keep doing what you are doing
EDWIN W