Customer Reviews for Bay Bridge Tire and Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bay Bridge Tire and Auto

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Carol C. on

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Thanks

Karen B. on

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Fix the ignition problem! We had to play with the key very time to get the truck started. The staff on day of pick up was not professional and seemed upset to be working on a Saturday. The staff on return wasn't able to process payment without assistance. This may have been due to system error, however, it took over 10 mins to check out.

Scott W. on

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Andrew S. on

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eric j. on

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Excellent customer service.

Robin W. on

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Sylvia H. on

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The key is very difficult to get in. I was warned prior to about this situation. The gentleman at the counter was quick and efficient. I’d use again because of proximity to my home.

David E. on

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Adrian S. on

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Edward C. on

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Inadequate parking given the requirements to ensure that doors and storage areas are not locked.

Douglas B. on

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Check in and check out process was a nightmare!!! Took at least 30 min at both check in and check out to get all stuff downloaded etc even though I had already done this in advance at home. Will be very reluctant to use uhaul again. Even the reservation process was a nightmare although I tried to reserve the truck almost 2 weeks in advance. The receptionist Bobbie at the Grasonville Md location was very helpful. Chris Barnes

Philip K. on

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Jeff G. on

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The truck was in very good condition the customer service was good but I was in a crisis I own a 16 foot box truck myself and it had broken down on me and I drive 360 miles per day with it for work and I was wondering if I could get a better deal on the mileage than what I get because I would use the U-Haul more often for when I have to take my vehicle in for service but I can’t really cannot afford to pay those rates for what I’m using it for So is there anyway that I can get a waiver or a discount for the mileage rate that I was charged I paid $400 for renting a truck for one day that was very expensive really cannot afford that in the future

Joe G. on

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CATHERINE L. on

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ridha k. on

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Chet C. on

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Jeffrey V. on

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bruce h. on

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TOLEMAN C. on

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John B. on

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SCOTT R. on

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The unit was old 1982 and dented, but worked fine. kinda funny cause it was the year we graduated high school and we are high school sweethearts.

janelle r. on

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sharnece b. on

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Russell F. on

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avoid any delays for customer.

Paul W. on

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I have been to countless uhaul locations in many different states and this is by far the worst location. I set my reservation and express checkout all online and still the lady not only took a long time she CHANGED my preferences and over charged me. I told her that she made a mistake and was told she can't do anything that she was going to have to call a uhaul rep. I was running late so i said i can't wait any longer and told them nevermind. After another guy hooked up the trailer to my vehicle, he did NOT check the lights (first time uhaul didn't check the lights). I was in the military as a truck driver for 7 years so this is a BIG no no. I had to check my own damn lights. After getting to my destination, i opened the trailer and the railings were ripped from the walls. I couldn't believe this trailer passed any type of inspection. Do not go to this location! Do yourself a favor and go to a different location.

Sharon P. on

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Everything was great.

Henry S. on

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GLENN S. on

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Kenny K. on

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Kyle B. on

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Arden F. on

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Andrew W. on

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you should centralize all Kent Island area UHaul operations at your corporate location in Grasonville. The facility is clean and the personnel are courteous. The location in Chester is abominable. Personnel are rude, uninviting and unhelpful.

Kenneth K. on

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Michael B. on

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I'd like for U-Haul to provide the vehicle in the place I need it. I had to drive an extra 30 miles or so because I could not get this vehicle close enough to my home in Centreville,MD. This cost me over 50$ extra and that is not right. U-Haul almost made me go to Easton for this vehicle, which would have cost much more. You need to do a better job of providing the vehicle closer to the consumer, or offer a discount, or I will be using another provider. I have rented U-Haul 4 times in the past year. You will lose my business. It's not like I live in Mongolia or something for Christ's sake.

Charles H. on

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The place where we dropped it off was really convenient close to where we were lived