Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and friendly employees. Drop off was quick and easy. A+ experience.
Jeremy Mitchell
Rating:
5.0
What would we do without Rose for a uhaul truck!! Used 4 truck rentals to move, excellent and above board service every time!
Theresa Miller
Rating:
5.0
No improvement needed
Kenneth Hanson
Rating:
5.0
Customer did not leave a comment.
John Engel
Rating:
5.0
Customer did not leave a comment.
Krystal Kay Bybee
Rating:
5.0
Very friendly and helpful staff
Greg Jones
Rating:
5.0
Customer did not leave a comment.
Mitchell Kern
Rating:
5.0
Professional and knowledgeable
Michael Stellpflug
Rating:
5.0
Very friendly. I really liked the lady that helped me. From in phone to in person. Truck was super clean! Nothing that I moved came out dirty and I really appreciated that.
Sara Milner
Rating:
5.0
Customer did not leave a comment.
MARTIN STEARNS
Rating:
5.0
Customer did not leave a comment.
Nichole Villiard
Rating:
5.0
Customer did not leave a comment.
susan wood
Rating:
5.0
Customer did not leave a comment.
JANET STAHLA
Rating:
5.0
Customer did not leave a comment.
Chad Beck
Rating:
4.0
Friendly people.
Larry Marten
Rating:
5.0
Rose was extremely helpful and answered all my questions.
Cole Johnson
Rating:
5.0
Customer did not leave a comment.
Shaun Flynn
Rating:
4.0
Customer did not leave a comment.
Steve Smith
Rating:
3.0
Customer did not leave a comment.
iona Robert davis
Rating:
4.0
Customer did not leave a comment.
Bruce Hatfield
Rating:
5.0
Rose was very nice and super easy to work with and was super helpful!
Dalton Wright
Rating:
5.0
Customer did not leave a comment.
Timothy Nelson
Rating:
5.0
Customer did not leave a comment.
Gilberto Loya
Rating:
5.0
Customer did not leave a comment.
John Fisher
Rating:
5.0
Customer did not leave a comment.
samuel marttinen
Rating:
5.0
Customer did not leave a comment.
Chad Beck
Rating:
5.0
Rose is the best, very kind lady. She's helpful in getting you in what you need, when you need it. She explains all the billing details well, you understand what your being charged. She's right there helping hooking up the trailers on departure and unkooking when returning. I was there to watch her do the same excellent service with other customers as well. Would highly recommend Bay Treasures for all uhaul needs and for a fun little store shopping experience. I will definitely be back.
Pete Anthony
Rating:
5.0
Customer did not leave a comment.
Karla Brandenburg
Rating:
4.0
Customer did not leave a comment.
darrell greer
Rating:
5.0
Customer did not leave a comment.
Bryan Smith
Rating:
5.0
Rose was exceptionally helpful in getting up what we needed and was very understanding of our situation, I personally thank Rose for all she did for myself and my husband.
Debra Schowengerdt
Rating:
5.0
Customer did not leave a comment.
Kim Clements
Rating:
5.0
Customer did not leave a comment.
Mark Kenan
Rating:
5.0
Customer did not leave a comment.
Vanessa Varieur
Rating:
5.0
Customer did not leave a comment.
Bj Wilson
Rating:
5.0
Rose is amazing at her job. She sent me text reminders of the time our trailer was due which was helpful at keeping my schedule on track.
Ashlee Stalcup
Rating:
5.0
Customer did not leave a comment.
Jerry Short
Rating:
5.0
Customer did not leave a comment.
Jason Perry
Rating:
5.0
Customer did not leave a comment.
Lance Jacobson
Rating:
5.0
Customer did not leave a comment.
greg fillpot
Rating:
5.0
Customer did not leave a comment.
Robert Rouse
Rating:
5.0
Awesome customer service. Friendly staff and very helpful. Highly recommended!
Nathan Hall
Rating:
3.0
Customer did not leave a comment.
BOBBY INGRAM
Rating:
5.0
Rose is always so sweet and helpful, I only go to her
Bridget O'Gorman
Rating:
5.0
Customer did not leave a comment.
Brant Sanderson
Rating:
5.0
Customer did not leave a comment.
Scott Ford
Rating:
5.0
Customer did not leave a comment.
Mark Aronson
Rating:
5.0
I don't know of anything for improvement there. I was treated very friendly and professionally. The staff there went out of they're way to me help. I was very satisfied with everything.
Zane Gray
Rating:
5.0
Great service..
Jeremy Huston
Rating:
5.0
Customer did not leave a comment.
Alan Schranz
Rating:
5.0
Customer did not leave a comment.
Robert Kuhn
Rating:
3.0
Customer did not leave a comment.
TIM CRONE
Rating:
5.0
Customer did not leave a comment.
Leola Byrum
Rating:
4.0
This is where I found out I went 90 miles over my limit
The gas I had to pay to go 2 hrs away to get my truck and drive 2 hrs back then fill the truck with gas for my move deeply cut into my moving expenses
I don’t feel I should pay the $60 for the over mileage fees
This is the least you could do to fix my inconvenience
I also don’t feel that paying $415 for a 2 min pull out of snow is very good either
It’s Wyoming weather and there is snow everywhere
AMANDA CASSELL
Rating:
5.0
Customer did not leave a comment.
Traci Mitchell
Rating:
5.0
Amazing owner helped us so much
TINA HALL
Rating:
5.0
Customer did not leave a comment.
Rebecca Fant
Rating:
5.0
Customer did not leave a comment.
Matt Bankert
Rating:
4.0
Customer did not leave a comment.
Kiley Myers
Rating:
4.0
Everyone was very helpful and seemed to genuinely care about helping with all I needed.
Chuck Bisbee
Rating:
4.0
Nothing but the reservation line gave me a wrong address at pick up, had to call drop site to get proper location.
Chuck Bisbee
Rating:
5.0
Customer did not leave a comment.
Clifford Crawford
Rating:
5.0
There was a drop off location closer to my home for the second trip from ND to WY. I chose to drive farther and go to Bay Treasures because of my previous interactions with Rose. She is friendly and welcoming. I will look to her first for any future U-Haul needs.
John Renteria
Rating:
5.0
Great customer service!
Clifford Crawford
Rating:
5.0
Customer did not leave a comment.
justin fay
Rating:
4.0
Customer did not leave a comment.
John Bojan
Rating:
5.0
We were completely satisfied with the service we received. At this location nothing needs to change.
Robert StClaire
Rating:
5.0
Customer did not leave a comment.
Corey StClaire
Rating:
5.0
Customer did not leave a comment.
CONNIE RICE
Rating:
5.0
Customer did not leave a comment.
CONNIE RICE
Rating:
5.0
Customer did not leave a comment.
Dominic Burch
Rating:
5.0
very friendly owners
Patrick Bernethy
Rating:
5.0
A+, I’d give 6 Stars if I could!
Dominique Bannister
Rating:
5.0
Customer did not leave a comment.
Richard Morgan
Rating:
4.0
Customer did not leave a comment.
Brendan Moore
Rating:
2.0
Customer did not leave a comment.
Hailey Williams
Rating:
5.0
Rose at Bay Treasures was amazing!!
Nikki Duggan
Rating:
5.0
Customer did not leave a comment.
Steve Reimers
Rating:
4.0
I will not use the mobile 24/7 pickup/drop off again. It didn't work to either pick up OR drop off. Additionally, it appears my reservation pick up time was changed without notice or notification. Fortunately, Rose at Bay Treasures got everything sorted out. Great customer service on her end.
Randy Ensign
Rating:
5.0
They were so very kind and accommodating to our dropping off after hours.
Amy DeckerHaas
Rating:
5.0
Customer did not leave a comment.
Gary Page
Rating:
5.0
Customer did not leave a comment.
EDWARD COLLINS
Rating:
5.0
Customer did not leave a comment.
Jeff Grimes
Rating:
5.0
Service was gteat. I highly reccomand this location.
Shaun Flynn
Rating:
5.0
Staff were great. Easy drop off.
mitch baker
Rating:
4.0
The movers never showed up in Gillette and never contacted me
Tim Harper
Rating:
5.0
Customer did not leave a comment.
Brittany Badwound
Rating:
4.0
lot was small but really good employees, very helpful
ryan cosgrove
Rating:
5.0
Customer did not leave a comment.
ALAN WAYNE WESSEL
Rating:
5.0
Not a thing that I can think of.
Jerry Losey
Rating:
5.0
Absolutely fantastic. No problems at all and both the pick up and drop off attendant were awesome and helpful!
Mitch Barnett
Rating:
4.0
Customer did not leave a comment.
Thresa Lassiter
Rating:
5.0
Customer did not leave a comment.
blake eli
Rating:
5.0
Rose is a top notch gal. Always ready to help there is non better!!
TODD EBERHARDY
Rating:
5.0
Could’ve talked to Rose all day!! Excellent service!