The only thing, and this was my fault, is that I forgot to bring my EZ Pass for the tolls when I was driving the rental. Got stuck going through cash lanes in NJ and Pennsylvania doesn’t even have them. Perhaps a sticker in the rental saying”Don’t forget your EZ Pass” would be helpful
Kevin K
Customer Reviews for Bayville Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bayville storage is a great place and the staff was awesome
Tom CHelp! I did NOT move out of this unit! I haven't received a bill since February 2022! I want to pay my balance! There are MANY family items and cherished family items and memories in my unit that I want. Please call me ASAP so I can pay this off and retrieve my items. My phone # is 732-644-6086.
LYDIA C | Overall ExperienceThe manager made everything easy and was very attentive. Will absolutely use this location in the future
Marisa SDennis at Bayville Haul was very helpful
David HProcess was easy. We were happy we got to deal with a real person instead of having to do it on the app
GREGORY FThere's nothing they have to improve. I've been there several times for truck rentals and storage, and everyone that works there is so friendly and helpful.
Mathew lReally great place. It’s my location of choice from now on
Ralph BAs far as cleanliness, there was sand in the interior and the storage areas around the driver had what looked like ashes. Also, the mileage recorded rom the odometer appeared to be about 15% than what I measured with my car and Google maps. At $0.99/mile that is bothersome.
Burton SExcellent costumer service ! Very professional and helpful!
Maryanna SThe unit I was in was very damp. I would not recommend storing anything that could get moldy.
GREGORY B | Overall ExperienceDennis was very nice and helpful. I closed the unit due to not needed any longer. thank you
LORRAINE T | Overall ExperienceDennis was polite, personable, knowledgeable and helpful. We will be renting again
Deborah CLocation and truck were fine. Trying to reserve a truck online is a nightmare. I had arranged for before hours pick up. When I found out how involved that was I tried to change the time. Website would not let me. I tried the live chat, no one responded, I called the cust number and hung up after I was put on hold for 15 minutes. After driving to the location and talking to a live person, I was informed they dont have early pick up there anyway. Once I got the truck every thing went smooth. Website is a joke!!
CHARLES FVery clean, very easy. The only issue I have is that your $19.99 daily rental quickly turns into $60 when you include insurance, and the $1.29 per mile, and gas replacement. Otherwise, very pleased with Bayville Storage, and U-Haul.
Lisa GGreat friendly service.
Peter PVery pleasant staff provided me with quick and courteous service. A very positive experience!
Chris SContinue to have people like Dennis working for you!
Carlos CVan was new and staff at site excellent. Van was ready on time. However the van was dirty in the front cab. There was lots of dog hair. Dirt on the floor and spilled soda/coffee in drink holders.
donnalee sEverything was great except van was dirty and covered in dog hair
dawn hDennis was very friendly, professional and courteous. I did mention that a Uhaul sign should be placed outside as I passed the place twice because I didn't know it was a part of Bayville Storage. I had a very pleasant experience and would definitely recommend and do business here again. I am an attorney and in court often so I speak with a lot of people. I'm happy it was a pleasant experience.
albertina wEverything went smoothly.
Philip CMaybe a little less for mileage
John MService was great, but cargo van had no interior cab light I could find, nor could I make the air recirculate in the cab, so had to breathe in a lot of truck exhaust on the highway.
JOHN ABayville were very polite , clean place
MARGIE CThe gentleman who rented me the van was great. Friendly, truthful and I couldn't have appreciated it more!
NANCY KVery friendly & professional service! 5 Stars!
CLIFFORD SAlthough the experience with bayville storage was wonderful the experience with corporate u haul was terrable I am VERY hesitant to use your services ever again
MIKE SCompensate a customer for the mistakes you make and not mislead people
JOESEPH RReserved a 26 ft truck. Went to facility and truck was not available-the previous users did not return, no phone call was made to us to make other arrangements. Were given a 14 ft truck and had to make multiple trips to move our house. WILL NEVER USE UHAUL AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! However gentleman at this facility was trying to be as accomodating as possible. Sucks that he has to represent such a horrible compnay.
VICKI CI dropped the truck off during the night and was not able to interact with anyone there so, I could not rate them.
JOSEPH Bt hey tell you one price then change it when you get there also charge you 30.00 for ins i dont need i called and nobody has returned my call
dennis lWe had a 8:00am pickup time. When I called for directions no one mentioned the place did not open till 9:30am. We had to waste 1 1/2 hrs time. That's not good customer service.
JOYCE OTe customer service agent opened early, prior to their advertised opening time, because he saw us sitting in the parking lot. Quick, smooth transaction allowed me to get on my way for my move. The rep made sure I had all of the information I needed and was a pleasure to deal with!
Kenneth WGreat Experience. Professional helpful, and pleasant and made you feel welcome. I would recommend this location to anyone in need of a rental.
EDWARD LI was satisfied. I. Was satisfied.
Carol DWe unknowingly returned the truck at the very time the office was closing but the young man took care of us without hesitation. He could have just said, "We're closed." and directed us to the drop box but instead he took the time to handle out late return. I did not feel rushed or that it was an inconvenience. I was very pleased.
Sherry Swhen I tried to add a driver after I picked up the vehicle the poor man at the location was given a run around and on hold for more the 1/2 hour. so my only problem, was with the problem uhaul gave their own agent.
THERESA DThe service and the vehicle were very good, and the rental fees are reasonable.
RICHARD HI reserved a dozen furniture pads, but there were none available at the location when I picked up the truck. The reservation system should be able to check inventory of pads, hand trucks, etc at the pick up location.
Darren WI had to put gas into the truck so many times that I was afraid of running out and not having enough in the truck when I returned the truck or able to get to my destination that I actually put to much in the tank. I was not able to get a refund at this location for the gas overage. I will be contacting U-haul soon.
JEN Pthey are really good on everything
MURAT CThe transmission on this vehicle seemed like it needs checking. I'm glad we only drove about 100 miles. I wouldn't want to have taken cross country.
MELONIE Mgive a discount on youre next rental...
EUGENE NThe worst experience with a truck rental in my life. Stay away from Bayville storage.
Richard PAfter I was done with the truck I filled the tank which was right below 5/8 to over 5/8 and I dropped off the truck after hours at the location. They called me the next day and said there wasn't enough gas in the truck. I was completely shocked because I knew I dropped it off with enough gas. I accepted the fuel charge because I couldn't go back to the location to pick up the uhaul and fill it up with gas again. There has to be a better gas reading system because it is based on individual judgement.
James GThe drop off in Bayville NJ was seamless!
ERICK Z