Customer did not leave a comment.Michael P.
Customer Reviews for B-City Auto & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not easy to identify, it was unclear if we were in the right location and it took some time for someone to assist us. We then had to drive to another location to actually see and get the truck.EMMA FRANCES N.
Customer did not leave a comment.ellen F.
Customer did not leave a comment.Violet F.
Customer did not leave a comment.RONDA G.
I was only late for 30 mins to return the truck but I was charged extra half of the original payment.JAMES AROPOL A.
Customer did not leave a comment.Michaela H.
It was difficult to located the location because there isn't a visible sign..Fernando I.
This U-Haul experience was a nightmare!!! I asked on your 800 number for a manger to call me. NO ONE DID!!! We had to make 3 stops to find a truck that was reserved!!! -First stop discontinued U Haul. No one contacted us! -Second you all told us to go 20 miles away and there was not a truck for us! -Third stop got us the WRONG Size Truck!!! We took what we could get at that point. Every Panicked call to your 800 number led to a 20 minute wait on the phone!!! CUSTOMER SERVICE???TRAVIS C.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.Carol C.
Turn in went fine. People were nice. The only problem was that I could not locate an entrance to handle the truck and auto dolly. I left it on the street and got the attendant. That was OK and we did the inspection there. He moved the rig, I left.Bruce A.
They were nice and tried to help me check in. The uhaul employee on the app was VERY slow to respond.Patrick S.
Picked up at 4:42 on Friday. Was supposed to have a dozen of moving blankets in the truck they were not had to drive to another location to get them. Then was over charged for the blankets plus they were not even used. Then dropped off before my drop off time & was overcharged for that as well because they were not open. Now trying to get my money back from the blankets that were over charged for 1 and then not even used so I should be reimbursed the manger said and can not get ahold of the location I picked up from!Jordan O.
Customer did not leave a comment.Jennifer C.