Worst experience with U-Haul I’ve ever had. I will not be using U-Haul again and have told all my family and friends to start using Penske. They all thought Uhaul was horrible to deal with and agreed customer service and overall experience was unacceptable
Laura K
Customer Reviews for Be In Today Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You can make sure you send them an email with an updated location. I went to one place then was told I had to drive 20+min to another location. Then when I got there, and tried to use the app it said my reservation was not eligible, and I had to call customer service to get everything worked out. And the location was in the country so cell service was not great. I can believe I had to pay all of this money just to get jerked around. It was not the owner of the storage places he was very friendly.
Adam BThey are kind of out in sticks. Also, signage is not super clear. We dropped off truck on holiday, so no contact with people who run place.
rand SSuper nice people!
Bobbie JTons of bugs by the drop box. I was given another address in my confirmation but wasn’t ever given an update saying to go elsewhere for return.
Ralston H