Customer Reviews for Beach City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beach City

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JAMES B. on

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Customer did not leave a comment.

Allen L. on

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I reserved a 10 ft truck which was unavailable upon my arrival at this location at the reserved time. I was told by the manager that “for my convenience, my reservations was moved”. It was moved more than 40 miles away without my knowledge. At .59 a mile that’s almost $50 just to pick up and drop off the vehicle. That’s a cheap way to make a buck and a great way to infuriate and inconvenience a customer. I ended up having to rent a va, which, while smaller, took many more trips and an extra day to move what needed to be moved. The manager said that this reservation moving business happens all the time. If so, this is a slipshod business practice at best. How is moving my reservation 40 miles away convenient? The entire point of a reservation is to have the equipment rented available at the agreed upon time and place. Not impressed at all. The staff at the location was friendly and apologetic but that did not make up for Uhaul failing to ensure the correct vehicle at the correct place and time it was reserved.

Janet S. on

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Amy who was working your desk was wonderful ... friendly and efficient!

marty s. on

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Jill K. on

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Gengis F M. on

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Stephanie T. on

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exceptionally helpful and professional

Darlyne M. on

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This new, low mileage van ran beautifully. It was easy to drive and maneuver. It seemed to get good gas mileage on the highway. Only downside was one of the previous renters apparently smoked in it, as there was a lingering odor. I wish people were respectful of no smoking stickers on rentals. The UHaul office was clean. Staff very warm, friendly, helpful.

Elizabeth S. on

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Very friendly front desk person, Amanda.

Lawrence S. on

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Everything went like clockwork

Robert D. on

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Give Lisa a raise!! She was nice, efficient and a pleasure to work with!!

Victor P. on

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jane e. on

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Charles P. on

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Nothing. All great

mary b. on

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I was told the Cargo Van gas tank at pick-up was slightly over 1/4 full, when it was actually UNDER 1/4 with the LED display saying 50 miles until empty. When I returned the van with the gauge at slightly over 1/4 full, the display read 100 miles until empty. I only drove it about 12 miles & clearly I PAID FOR GAS THE PERSON WHO USED IT BEFORE ME SHOULD HAVE REPLENISHED. Other than that, a great experience!

David C. on

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Excellent customer service, very fast and easy to rent the truck.

Hudson D. on

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Gary N. on

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Absolutely nothing. Lisa, the manager, was friendly, fast and efficient. It was a very nice experience from beginning to end.

Teresa J. on

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Having this U-Haul rental facility located on the island was perfect! I would highly recommend it to all of my friends and associates here! Thank you for being there when we needed your services.

Ingegerd E. on

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Cynthia J. on

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Todd S. on

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Rented vehicle sent me a half an hour away

Nancy S. on

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Tim T. on

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I was very pleased[

James W. on

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Leigh F. on

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I was 100 % satisfied. Friendly service

Tom W. on

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Philip H. on

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William M. on

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Jerry B. on

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Larry H. on

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The attendant was very helpful and pleasant. She stayed past closing time to finish up my contract.