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Jennifer M
Customer Reviews for Bear Valley RV & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
JOSE C👍.
Yurik AWas an easy process from beginning to end…
Michael AMargarita was awesome
Jessica HGreat customer service
Robert GFix the app. The app and the website say two different things even though you're logged in to the same account. Also, the customer reps over the phone need better training because they say one thing and do another. My reservation was changed 3 times because of the wrong place and time they put in. I needed to move my stuff by a certain day and time because I was moving out of state and my reservation was wrong. I had to drive an hour away just to pick my truck up when it was originally 4 mins from my house. This made me fall behind schedule by 6 1/2 hours because I was on the phone all night trying to resolve this to no avail. The good thing is that these trucks are three seaters because I would have gone with another moving company. The other companies I spoke to had better deals but only two seats. In the end it all worked out but it was a huge headache on top of the move.
Roberto ENot only was the process convenient, but both employees I dealt with were extremely helpful and kind. GREAT service. Thank you.
David OCan't think of anything
Michael MDifficult to find.
LAURA WWe felt that U-Haul does their very best to accommodate its customers. Their prices are fair, and their equipment is great and in good working condition. We will rent from them again.
ANTHONY AGreat friendly service
Luis DVery professional, easy and quick. Would definitely recommend.
Carmelita JPerfect customer service.
Cesar HThere is no signage on Bear Valley Rd, the road one must take to get to the return location, which sits perhaps 1/8 of a mile up a hill and around a curve from Bear Valley Rd. It was very confusing even with my GPS system. The attendant told me I had to pay for excess miles. I refused because I drove the truck from the pickup location to home, loaded the truck and drove it to my destination, unloaded it and returned it. Perhaps, among other inaccuracies, the system algorithms calculated the trip mileage from the pickup location instead from the town in which I lived, the pick up location I listed when I reserved the truck.
John BVehicle operated fine but two issues: 1. low tire inflation light on dashboard was on and remained on for use of vehicle. Employee checked each tire pressure and we determined the tire pressure was good. So, minor thing, but vehicle should have been serviced to eliminate tire pressure warning. 2. Air conditioning shut off 2 or 3 times during trip of 141 miles round trip. Lastly, Sharron, who assisted with this transaction was very helpful, polite and professional. Enjoyed working with him. Everything worked out fine.
Jay HThe best
KENNETH RLower prices
Clinton TStaff was friendly
anthony eThe only reason I gave it a below average score was because my pick up location was changed at the last minute, which caused me to drive more miles than I planned for. I had to pay 19.46 in extra miles that again I did not plan for so that really upset me. The lady was nice though. That was the only good thing.
RICKEY LThe lady behind the counter was very kind and very helpful thank you very much
MINDY LKeep promises towards reservations. I was only in Hesperia because the reservation I made, 3 weeks in advance, in Barstow wasn't available for the trailer I wanted. I don't understand how I can make a reservation with ample time, and have to drive an additional 140 miles out of my way for a trailer I reserved much closer to my location.
PHARAOH ADropped off after hrs
Aaron AThe representative that help me out was the best I’ve ever encountered
RANDY JI returned my U-Haul on 05/08/21. The rental agreement was until 5/09/21. I got charged on 05/09/21 for an extra day because they checked it in late. I checked it in myself online and even spoke to the female at this location. Now, I’m fighting to get my money back. This place is a joke. I will probably not rent a uhaul again.
SAMUEL GExcellent service
RENATO SEverything went smooth from the time of reservation, pick up & drop off. I haul people were very pleasant which surprised me very much. What a change from the my last experience. Hurray, Uhaul !!!😊😊👍🏾👍🏾
ANTONIO AThe truck I received had some damage on the passenger side. It was brought up before we drove away and when I dropped it off in Whittier they said there was no record of the damage. I hope they do not try and stick me with the repair cost
Juan RPlease Use Me as an Example of a Very Satisfied Customer, When Ever my Wife is Happy I am Ecstatic And She was Very Please With the Result. I Thought we Would Need an Extra Day But the move was so Smooth ???? That we Didn’t.
Daniel Edon't have any
jesse bThe gal that worked at the counter of the facility was amazing!!!
Freda CExcellent service
Cesar TRep. was professional , articulated what was expected of me. Excellent customer service skills.
Carrie ONot much.all went well.thank you.
Tom BHaving reliable and accurate online preorders. Appliance dolly not available when I reserved / ordered one. Ordered 20' and got 26'. Person almost forgot to put normal utility dolly in the truck.
Sabina PThe staff were friendly and courteous. Thank you so much.
Melania LI had scheduled my pickup for 8:30 am and wasn't notified that they didn't open until 9 am. I had scheduled it early as the temperature here are reaching over 100 degrees and didn't want to over heat my workers. The two women that I dealt with were very professional and a pleasure to work with.
Scott DDid not offer equipment needed for a successful move. Equipment ordered in advance online but not available at location.
Paul OExcellent service
elizabeth tThe young lady was very professional and helpful as towhat equipment would be required for what we needed to do.. i truly am sorry as I can not remember her name.
LEO WDouble check the tires for air pressure and nails. There was a nail in the left rear outer tire.
Dennis LCould not get any better service.
Linda CThe representatives at this location were awesome! Incredibly helpful and personable. We move a lot so we will be sure to use this location in the fiture!
Brooke TThe girl was so embarrassed because someone left the trailer full of trash she cleaned it. I think she should get a raise.
Quintin GExcellent customer service! Clean location and friendly staff. Definitely coming back!
JONATHAN EMy son actually help me pick up a truck From this location and he said the staff was really friendly.. and helpful.. I forgot the names he told me but it was a brother and sister that helped him and said they were very very nice.. and the sister he said.. was very friendly and beautiful haha .. we will do business there again it's so easy.. no hassle or wait time... Thanks again Linda Hunter
Linda HThe young woman who waited as the truck was absolutely delightful and very helpful.
Carol A