everything was great , Thank You
DARRICK A
Customer Reviews for Beavers Pawnshop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was horrible I ordered a 26 ft truck that they had and I couldn't use it because the lady said it was empty fuel in it so she gave me a 10 ft truck to use half the the size I ordered and had ordered and was given the 10 ft truck and that was below the E mark on gas I had to go get gas and my mover were waiting on me she gave me gas credit but I didn't want credit I wanted to use the truck I thought we used the truck pay mileage and refill what I use i used 4 mile on the truck and she suggested to put $30 in Plus charged my mileage as a new home purchase I didn't have time to fill up and make 5 loads when it was unnecessary..it was horrible, horrible!!!we are suppose to fill up back to where I used on fuel I didn't get that service.
Sandra REverything went well and the equipment was in excellent condition. Good results overall SATISFIED.
Patrick LNot a thing, Shelly is the best!!!!
Shawn GBetter hours when returning rentals
DWIGHT ENice to work with. Friendly. Definitely recommend. We have used them twice for our business..
Frank SNot the Fault of Beaver's, but getting the Trailer was harder than it needed to be. Beaver's was Awesome! I reserved a 1-way Trailer on Novermber 13th for December 15th. My Son was graduating from College in Grand Forks and we were moving him home to the Twin Cities on the 16th of December. My Original Notes (I believe) said I could receive a Notice at 6 PM the Night before the 15th telling me the Trailer might have to be picked up elsewhere (from where I reserved it, which was Grand Forks). I thought I was good to go. The morning of the 15th I was notified that Grand Forks did not have a 1-way Trailer and I would have to pick 1 up elsewhere. I called UHaul and said that is not acceptable as my day was already plannned for travel and graduation. They said I could pickup a Trailer on the way in St. Joseph, MN. Before accepting I asked "are you sure a trailer will be there"? They said yes. I drove off the Freeway 15 minutes to St. Joseph and there was No Trailer. The Guy called the people and they said they were having vehicle issues. I got back on the Freeway, now 30 minutes later and without a Trailer. Again I get on the Phone and I am told the only option is to get a Trailer in Devil's Lake, ND which is 85 miles away from Grand Forks. So now on the 16th I have to drive another 85 miles to Devil's Lake and back before loading my Son's possessions and then a 5 Hour Drive back to the Twin Cities. Extra Stres, Extra Time, Extra Miles. I did receive a better deal on the Trailer Rental, but that was the Only Item in the Win Column.
Mark REverything was quick and absolutely no time to just drop off, inspection and close out was expedited and smooth. Then on my way. Thanks to Uhaul my needs were met to haul the last load of my late husband belongings from storage to home. The no problem no hassle good customer service was a relief.
Peggy CU-Haul’s software glitch needs rectifying (verifying equipment, etc). It is not this locations fault. In the end, it comes down to people and the representative was excellent.
William RApp was a little over the top but personnel were super helpful. I dont like self check out at walmart either
JON GEasy drop off location in Devils Lake. Very experienced staff. Real nice people.
Paul KReal nice place. They took care of everything I needed to unhook the trailer and go on my way.
Paul KFriendly and efficient service. Much appreciated!
Judith CService was great and not sure how you could improve?
steve sShifting lever was hard to work going from and to different gears.
Gerald SGet location. Very friendly and willing to answer any questions.
Kyle MThere is a uhaul location here in Harvey where I but there was no 6 by 12 foot trailer. The lady at Devils Lake North Dakota called and invited me to come to her place and get on. She tried to find me a a closer on. She is a great person. You need to have more people on your staff like her.
Rebekah jIt smelt bad
David CGreat communication!
Greg DKeep the help you have
bryan sVery professional and friendly.
PETER RUpdate your car hauler straps to fit the standard wheel sizes of this century.
Michael MCall me. 1st trailer blew tire and brake pads startes on fire ...2nd trailer lost all brake fluid. I want a full refund plus reimbursement for all our time having to get our own trailer and unload and load it plus our hotel and meals
Tanna AIt was a awesome job done by all.
Keith WThe person in Devils lake call me before arrive to my destination she figure everything.
Rogelio EKeep finding people like Shelley, she was a tremendous help and went out of her way to help me and did a follow up with me after the truck was dropped off! Highly recommend the Devil's Lake U-Haul!!!
Mylon NBeavers Pawn shop has a very helpful person working. Very friendly and helpful.
Chad BGet more trucks for availability! Staff needs no improvement, best help I have ever had with U-Haul!!!
Mylon Nto drop a trailer at a location, you need a strong person with you to lift the hitch off the ball and you drive forward. One person cannot do this
Lucinda FVery friendly and helpful.
Debbie SShe helped me more then anyone else.
Brandon MExperience was very unplesent. Between the proprieter down-talking the equipment I ordered and trying to convince the that it wouldn't work (which it did, wonderfully I may add), she had a "friend/coworker" there that was way to interested in my destination, which she divulged to the man and asking quite racist questions about where I lived.
Karissa NNone. Area had a designated place for U-Haul equipment.
Zyonne TShelly always goes out of her to help me!!
Shawna Lall was good, thank you.
Joseph DVery convenient. Shelly was very nice to work with. Truck was clean and full of gas. Recommend for sure.
Frank SGreat location, Shelly was super sweet and friendly! Definitely a difference from my pick up!
Sarah aI was given no guarantee that I could get the trailer I had reserved at this location. Small locations like this one do not have a large inventory of trailers on hand, and there is no way to know whether my trailer would be available or if I would have to drive out of town to pick it up a trailer until a couple of days before. Although I got the trailer, this caused a great deal of stress. It would help if there was a number provided to call the regional U-Haul, as well as a better explanation of how one can pick up a trailer in another town, if necessary. Additionally, the hours for this location should be adjusted, as personnel do not arrive until 10:15 A.M.
Frederick WThe lady was very helpful, professional and accommodating!!!
Sona MShelly was very good at her job and helped back the pickup up for me. And I am thankful Uhaul is in Devils Lake
Lezlee TKeep up the good work and equipment selection!
jose fI was diverted to this location from Uhaul of Grand Forks within 24 hrs of my actual reservation. I had to drive more than 3 hrs round-trip to pick up a trailer. If you call it a reservation, you should honor it with reasonable adjustments. NOT like this! The Devils Lake location is awesome, but the arrangement is completely unreasonable and uses customers as a free mule to transport Uhaul equipment.
Yuanheng XNothing!!! We have rented a trailer twice now and love the service we have gotten. Being able to fill out forms in advance made the process effortless! Thank you for the great service!!!
Rick GI the past 42 years, I have NEVER received such wonderful service from ANYONE at U-HAUL. The representative is exceptional. She know's customer service! She know's U-HAUL. She made my move as easy and uninterrupted as possible. My thanks to her. Two of your other representatives sent me to Devils Lake.
Barry MGreat customer service
Jennifer B