Customer Reviews for Bedford Heights Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bedford Heights Auto Service

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Kanika T. on

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Train the workers correctly. Don't fuss at them but simply train them.

Daniyell F. on

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The customer service wAs excellent

Daniel M. on

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Marc is a true gentleman. He helped us tremendously in our time of need. If ever I needed rental service again. He is the only person I would want to deal with.

Sanjay P. on

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Mark was extremely rude & I felt like he was kind of discriminating.When I was about to leave the place with rental,he clearly told me......GET OUT OF HERE.....seriously & he wasn’t joking.When I return the van,he didn’t gave me receipt right away & said I will email you the receipt tomorrow morning.He was very disrespectful & kind of making fun on my English speaking.

Margaret M. on

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First, the man was very flirty and asked me to go to dinner with him. I had to hook up the trailer myself, and the lights and turn signals were not connected when l drove off. After realizing I had no lights, l had to drive out of my way and spend another $14.00 on an adapter before l could begin my move.

Edward B. on

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We dropped it off after hours. The “check location” feature did not work as it should’ve.

Tinkers Creek A. on

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AKARRA R. on

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Tinkers Creek A. on

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michael f. on

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michael s. on

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marcella e. on

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No problems

Camille L. on

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Bridgett W. on

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There is nothing you can do to improve this service at this location! I absolutely loved working with Mark. He was friendly, professional, and he made me feel like family when I went there to do business. Thanks again.

Jeff H. on

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Mark was very pleasant & helpful. I’ll be returning to this location for any future rental needs.

Latasha S. on

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clarice D. on

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Florence P. on

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The team was already waiting for us and happy to help. Would certainly recommend.

Paul H. on

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The trailer wasn't cleaned out. However it only required a broom clean to get dirt, plastic bottle, and papers. The customer service center told me there was an adequate inventory of draw bars to purchase but when I arrived there was nothing for purchase. I had to run around to several local locations to purchase one.

michael s. on

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michael s. on

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Mark was VERY helpful and made the process a BREEZE! THANKS!!!

James C. on

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Natasha J. on

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ebony h. on

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arryiel b. on

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Robert T. on

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Front desk service was horrible. He had no ideal what he was doing. It took 35 min to get the truck key and an hour just to drop it off.

suzanne d. on

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Mark was a great help and super accommodating. It a was a pleasure doing business with him.

Takara J. on

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hyatt l. on

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Gwendolyn L. on

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My experience with this facility was excellent.

jason b. on

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katrina b. on

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Authorized dealer was very pleasant

Bob S. on

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James M. on

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Viktor Y. on

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Engine light was on when I started the car and remained on all along. Not very comforting to know that the vehicle isn’t being serviced as needed. Could be a safety hazard for the renter/driver!

Forrest P. on

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Darnell J. on

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The owner is a rip off

LaKiya R. on

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The representative was really rude and abrasive. We didn’t have a good experience at all

GHALIB A. on

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Mark Nathanson is awesome.

marika s. on

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You charged me for furniture pads I did not use, and a dolly I was told would not be charged for.

QUANTELLE H. on

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Jonathon G. on

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Harald K. on

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Location was closed, even though my rental was confirmed at this location.

ANGELICA B. on

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Fast and efficient

Larry M. on

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Melvin W. on

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kathleen h. on

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GARY U. on

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Friendly and helpful owner. I will continue to use this location

Kelly S. on

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Anthony D. on

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Longer hours, better return instructions.

joe m. on

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Chris was very nice and his orientation to my first U Haul experience was perfect.

CHRISTINA L C. on

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TOM R. on

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ramona h. on

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Don G. on

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Very small place one man operation and it had just snowed. Service was still fast and friendly. I am sure the snow was taken care of as soon as he was able.

VENKATESWARA K. on

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The guy was awesome and nice service. Would hire again.

Garry M. on

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I continue to be so impressed with Uhaul from the operation side to the actual rental. Well run company!

Scott P. on

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Josepnine D. on

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Friendly customer service!

Christopher H. on

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Nicole G. on

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Steven R. on

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Excellent customer service

Christopher M. on

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Rude. Tried to short me on my deposite after i returned the truck in days ago.

Dawn H. on

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dana n. on

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Did not inform me of insurance fee and charged me $15.00 for gas that was 3/8 when I got the truck and returned it at 1/4. I would not recommend this uhaul to anyone they are crooks

Christine n. on

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GARY U. on

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Friendly guys to deal with A-1 will go here again

Linda M. on

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ZACH H. on

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Regenia D. on

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Nothing, because the staff is just wonderful people to relate to understand.

Tom S. on

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The van was not prepared and so I was unable to complete my reservation at the location. Very frustrating experience.

Gwendolyn E. on

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Arlene J. on

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It was stated that if my rental was not on time or was not the right size, a $50 credit would be given. My rental was 30 mins late almost causing my movers to miss getting to the storage facility before it closed. I've been billed with no credit received. I won't use you again. Arlene Jenkins

susan n. on

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Kaleigh K. on

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The gentlemen working were so nice, quick & efficient. Made my experience seamless and stress free. Thank you!

Tim N. on

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Terrible service and charged my account without authorization. In the process of speaking with an attorney in regards to it.

Jason I. on

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Very nice man helping me out. Simple to rent, will use again when I need. Thanks

Madeline T. on

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Maribel J. on

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Stephen C. on

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