The start of our day was horrible ~ we did the 24/7 Check In ~ ran into a whole bunch of issues , finally after being on hold for over 20 minutes we were able to get the code for the lock box to get the key for the truck ~ never completed all of the steps for the check in ~ we wasted an hour. Definitely needs to be some changes with that process!! The truck, itself, was nice and definitely served it's purpose. The return of the truck went very smoothly.Kim R.
Customer Reviews for Bee Line Service Center Inc
(U-Haul Neighborhood Dealer)
Saint Joseph, MN 56374
(Located at the intersection of Highway 75 and Ridgewood Ct)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I just did a self check-in at Bee Line. I stopped inside to let the staff know there was a trailer at the edge of their lot. Didn't really have much interaction with them. This is a very convenient drop-off location for me. Glad that work with Uhaul.CHARLES C.
Site was closed when I dropped off the trailer. I've used this site previously, and the personnel was fairly unhelpful -- all he said was drop it off anywhere, and that was about it. I did my check in on my own at that time, so I didn't even bother checking to see if anyone was around during this second rental.CHARLES C.
Customer did not leave a comment.Terry H.
I might have caught them at a busy time, but I felt like I was a nuisance to them. Being a first-time customer I didn't know where to go to pick up the trailer. I didn't see any markings indicating where to go and I didn't get a friendly response from the BeeLine employee when I asked where to pick up the trailer. Once I found the right place everything went fine.Jacob Z.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.David Q.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.Jeremy J.
After hours drop offADAM B.
Was a little frustrated at not being able to pick up or drop off at a location closer to my home without costing about 40-50 extra dollars. Location was about 60 minute drive round trip.Daniel M.
Trailer was ready to go at pickup time. Nice staff. Nice to be able to drop off after hours.michelle B.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Rob O.
KEEP UP THE GOOD WORK . GREAT CUSTOMER SERVICE.Marcus K.
Customer did not leave a comment.thomas H.
Close to home...but got no receipt. Was told it will be emailed...nothing yet....Matthew L.
Customer did not leave a comment.Tim C.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Len S.
Be available when customers enter the lobby instead of waiting in the backJared E.
Customer did not leave a comment.Charles B.
I had issues with my vehicle and tried to change my reservation from round trip to one way knowing there would be additional charges. I was repeatedly told that was not an option once the equipment had been picked up. It made for an extremely stressful return home which I feel was unnecessary given one way trips are an option on the front end.Daniel J.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Scott S.
Kelly was awesome, very informative and professional! I will definitely recommend this place for rentalskevin S.
Include information for type of hitch and light adaptor needed.Raelin K.
Truck was ready in time and delivered to the lot for me. Very nice guy!debby G.
We got moved to a new location a few days before pickup, and we reserved one dozen furniture pads - the new location didn't have any furniture pads which was frustrating as we had to spend more money on less furniture pads from Walmart. Especially frustrating because we reserved them weeks in advance.Logan C.
The process was very slow at the time of the pick up. We provided all info at the time of 800 reservation Why did the info repeat at the time of a pick up.. The drop off was quick and simple after the trailer drop off. thank you for saving our time when we are exhausted from the long road trip.Sherri R.
Revise the reservation system. I wanted to pick up in Fargo, ND and was told I had to reserve from Ada, MN, an hour away, for the equipment I wanted. The day before pickup I was informed Ada would not have the equipment and my nearest option was an additional hour away. The rep informed me "all reservations are accepted", so I didn't understand why I had to reserve non-existent equipment from a location an hour away from where I initially wanted to pick up. If all are accepted, I should have been able to make the reservations at the store I wanted in the first place, since apparently the reservations mean nothing. Overall, not impressed with the "reservation" system. The individual locations I visited were fine.collin H.
The people working at the Uhaul locations should be better at giving the customer the right trailer. An employer at the St cloud location gave my reservation to someone else.Dustin F.
Trailer had leaves and dirt inside but employee noticed and took the time to sweep it before I took off and apologized for it being dirty. Otherwise everything went as expected.dan M.
Needs a UHaul sign to better locate it. Would be nice to have some boxes for saleScott S.
Customer did not leave a comment.Troy L.
Customer did not leave a comment.Darrell I.
Not friendly did not tell me where to drop keys just said if I didn't return them they would Bill me. They were closed.JENNIFER B.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.Bruce T.
Customer did not leave a comment.David S.
Customer did not leave a comment.Amber H.
Trailer door was open upon arrival. Shop did not provide a walk around after hooking up the trailer. I had to close the trailer door and when doing that, I noticed the door would not properly close. Although the shop did make the repairs before leaving with the trailer, I had to spend the time waiting for this to be ready for use.Jamie K.
Customer did not leave a comment.Rick K.
I really liked the ease of towing. Was wondering if you ever have any for sale to the public? It was a great trailer!!micheal F.
Customer did not leave a comment.Misty B.
Customer did not leave a comment.Laura F.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Zachary N.
Customer did not leave a comment.James O.
Customer did not leave a comment.Duane F.
Was surprised that Uhaul as a company (not the location) would not transport the requested trailer to a more convenient U-Haul location. Had to travel several miles out of the way to pick trailer when there was a location very close to meDan M.
Customer did not leave a comment.Michael N.
I've only used this location for the 24/7 drop off.VICTOR B.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.VICTOR B.
Customer did not leave a comment.valendria C.
We didn't get the 6 pads that we paid for but the truck was perfect size and we had no problems. Estimated use of 50 miles turned into about 25 because of the size of the truck. Easy pick up and drop off. ThanksStephen E.
Customer did not leave a comment.diane C.
Customer did not leave a comment.Guy S.
I didn't deal with any staff or employees. I didn't go into the building. I just dropped off the trailer & did express/mobile check out.Jeff L.
Customer did not leave a comment.Lewis G.
Customer did not leave a comment.Brenda S.
Drop off location in St. Joseph was great.mark F.
Nothing. Everything went excellent.Steven J.
In the future, I would make sure that all of your trucks/ trailers are inspected upon drop off and any issues taken care of before the next customer. If this had been done, my husband and I would not have wasted an entire day sitting on the side of the freeway because the brake froze up in the trailer we rented. We waited about three hours for Roadside Assistance. We were given the option to either transfer our belongings ourselves and U Haul would pay us $250 or they would hire a mover to come and do it for no expense to us. We chose a mover since we had extremely heavy furniture in the trailer. When the tow truck came and picked up the trailer, we had to drive a half hour to the gas station where the next U Haul place had a trailer for us just to sit there another three hours while U Haul had us waiting for a mover to transfer our belongings to the other trailer...BUT NOPE!! The tow truck driver would not even drop the trailer so we couldn't even get into the trailer if we wanted to. They could not find a mover so my husband and I had to transfer our belongings ourselves, which by the way, I hurt my back attempting to help with the really heavy items, which is why we wanted a mover in the first place. The tow truck driver offered to help but U Haul told us that if he even touched one thing that he would get the $250 and we would receive nothing! On a good note, The Corporate U Haul office did pay for our hotel room for the night since we were stuck all day waiting on them to take care of things. All in all, a very disappointing experience, especially after dealing with the loss of a loved one the two weeks prior (Why we rented the trailer in the first place). I personally feel that we should've at least received another form of compensation, perhaps a discount on the rental for our time that was wasted waiting for U Haul to complete what was promised to us, not to mention the back pain that I am suffering from because we had to move our belongings oursleves in the end.Loren D.
Customer did not leave a comment.Susan T.
Put some oil on the ratchets and slides.Benjamin V.
Pickup took over an hour due to internet rate not matching dealer rate. Asked and paid for 24 moving blankets, the next day when loading found out they only gave me 12. Called on Monday morning as I was only able to return 12 blankets, he told me he would correct the issue. I have not heard from him.toby R.
Customer did not leave a comment.Tom A.
Customer did not leave a comment.Craig S.
Great job! Very helpful!DANIEL T.
Thay are. Very. Nice peoplemohamed H.
Customer did not leave a comment.Zane W.
The person helping me was SO HELPFUL!Joyce B.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.Carol B.
Charged an extra day since we had to drop off on the weekend. Called and explained that and I guess it was my fault for not writing the day/time I dropped off on the contract (was not told to do this when I stopped earlier and asked about weekend dropoff). This whole process turned out to be about $200 more than we were originally quoted.Kate W.
We rented 2 trucks and filled them both up with gas right before returning them. The invoice we were sent stated one of the trucks was returned empty and we were charged for gas and a fee for filling it. We tried contacting via the email that was supplied to dispute it but it was returned no such address.Josh H.
Great location and service.GARY R.
Customer did not leave a comment.Matt B.
Customer did not leave a comment.RASHIED B.
Thank you for working with us to make it such an easy process.Patricia A.
Customer did not leave a comment.CAROL JEAN B.
Customer did not leave a comment.Craig D.
Answer phone during business hoursDawn K.
Customer did not leave a comment.CAROL JEAN B.
Dropped off after hours, so can't comment on staffPeter L.
I ended my experience with unpleasantness. After Uhaul "double booked" the truck is wanted, I had to settle for a much smaller moving van. The pickup location was 10 miles out of town. I was told that I would be charged for only 3 days and get some free miles, none of which had happened. I was planning on spending less than $200 for this rental. After all done, my bill was closers to $300. All of wanted was what I was told I would get. I am less than satisfied with my experience with Uhaul.JEFF H.
Customer did not leave a comment.ryan J.
Please be more clear that things could change from St. Cloud to Saint Joe and more of a warning versus 1/2 day before I'm going to pick up. Also have your system upgraded so that we don't have to be charge for two days versus a one day same day drop off.Jacqueline M.
I got a nasty call from uhaul headquarters 20 hours after renting my uhaul. It stated I had an invalid contract because I had not returned my uhaul and I needed to call back or they would start collection proceedings! I called Bee Line Service and they took care of it. Wish uhaul was as professional as Bee Line Services who I rented it through!Susan K.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.Jill U.
I didn't have a choice on the location and it was very inconvenient for me to have to drive an extra half hour each way to pick the truck and trailer up when there are several other locations within 2 miles of where I needed the truck. First, they didn't come out and go over how anything works on the truck. I had a trailer that the passenger side lights didn't work, so i had to have the guy come out and figure that out. Then I figure out that the truck they gave me is not the truck that's on my rental agreement that i signed. So i had to go back in and he got me the correct truck. All of this took over an hour, I had paid people waiting for this whole time because i was an hour later than I told them i would be there with the truck and trailer. Not happy!!!scott B.
Customer did not leave a comment.HUGH G.
Personnel was friendly and helpful, everything was very good!Victor M.
I love uhaul and all the peopleJENNIFER M.
I made my reservations 2 weeks in advance at the St. Cloud location on Lincoln. Why did I have to go to St. Joseph to pick up the trailer? I didn't know about the change until the day before I picked up the trailer.DOUGLAS W.
Very friendly staff.TROY C.