Customer did not leave a comment.
Isabella W
Customer Reviews for Bee Line Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer itself was fine but I do have a couple of areas for improvement. When I booked the trailer, I received an email stating that my 2016 RAM 1500 towing capacity was unknown and that I had to go to a U-haul location to have my vehicle inspected prior to getting the trailer. I called Bee Line in St. Joseph, MN and they had no idea why they needed to inspect my vehicle. When I dropped off the trailer at the same location, they did not come outside to check it in and they said I didn't need to do anything. When I got home, I logged into my account and it said there was a whole process to check in my trailer and I had to be on site due to geolocation and photos. Seems like better training could be provided to improve the overall experience.
David PNothing
Michael EThey were fine. The parking was difficult.
Cristina BWe were not sure we were in the right place. We got there 1 hour early. I went inside to look for help. The persons hands were full of grease. He said he was expecting us. He also was very rude, he said where are the keys. I had gone in to find out if we were in the right place. I was told to fill up the gas tank 3/4 full when we returned it. That is what we did. The tank was only 3/4 full when we picked it up in Lakeville. I was charged $29.96 by the U haul drop off place for Fuel charge. I should have not been charged that. The tank was not full when I got the truck. There must not be any communication between the 2 U Haul places. I should get a refund of $29.96.
PATTY GGreat experience
Rodney GTook forever and the vehicle was dirty
DANIEL GI was sent to a different location than originally planned. Upon arrival for turn in 3 days ahead of schedule I was told to back the trailer in wherever I could and disconnect it myself. Picture a 66 year old man with a bad back wrestling with a 6x12 tandem axle trailer in an icy snow covered parking lot. After that adventure I went inside and was told no paperwork was needed and left, the staff there at lunch time appeared older than I was.
Paul ZNot much. The guys at BeeLine are ALL TOP NOTCH!!!
gary kHave used this location multiple times, for very good reason , the gentleman in charge has always given me fantastic customer service
Troy BTerrible customer service. The guy helping was very rude. Trailer had mud caked on the side and dirt in the inside. There was a problem with the wiring and told us to go to another location and figure it out. I didn’t want to pickup from this location but uhaul last minute changed it for me.
Joseph VClean windshield and fix cable on rear door
PETER NStaff was friendly and helpful
Phil WHave the trucks where they are reserved! It's simply not fair to have the customers move your equipment around. I'm not sure I would use uhaul again. If I did it would be because the dealers were all excellent and tried to help in every way. We drove 45 minutes one way to get one truck, and two hours one way to get the second with no gas reimbursement for our vehicle or theirs? There is a labor shortage yes... but the customer shouldn't have to pay for your staff shortages. If you ever want my business again you will reply with some financial conciliation.
Brett JThe start of our day was horrible ~ we did the 24/7 Check In ~ ran into a whole bunch of issues , finally after being on hold for over 20 minutes we were able to get the code for the lock box to get the key for the truck ~ never completed all of the steps for the check in ~ we wasted an hour. Definitely needs to be some changes with that process!! The truck, itself, was nice and definitely served it’s purpose. The return of the truck went very smoothly.
Kim RI just did a self check-in at Bee Line. I stopped inside to let the staff know there was a trailer at the edge of their lot. Didn't really have much interaction with them. This is a very convenient drop-off location for me. Glad that work with Uhaul.
CHARLES CSite was closed when I dropped off the trailer. I've used this site previously, and the personnel was fairly unhelpful -- all he said was drop it off anywhere, and that was about it. I did my check in on my own at that time, so I didn't even bother checking to see if anyone was around during this second rental.
CHARLES CI might have caught them at a busy time, but I felt like I was a nuisance to them. Being a first-time customer I didn't know where to go to pick up the trailer. I didn't see any markings indicating where to go and I didn't get a friendly response from the BeeLine employee when I asked where to pick up the trailer. Once I found the right place everything went fine.
Jacob ZAfter hours drop off
ADAM BWas a little frustrated at not being able to pick up or drop off at a location closer to my home without costing about 40-50 extra dollars. Location was about 60 minute drive round trip.
Daniel MTrailer was ready to go at pickup time. Nice staff. Nice to be able to drop off after hours.
michelle bKEEP UP THE GOOD WORK . GREAT CUSTOMER SERVICE.
Marcus KClose to home...but got no receipt. Was told it will be emailed...nothing yet....
Matthew LBe available when customers enter the lobby instead of waiting in the back
Jared EI had issues with my vehicle and tried to change my reservation from round trip to one way knowing there would be additional charges. I was repeatedly told that was not an option once the equipment had been picked up. It made for an extremely stressful return home which I feel was unnecessary given one way trips are an option on the front end.
Daniel JKelly was awesome, very informative and professional! I will definitely recommend this place for rentals
kevin SInclude information for type of hitch and light adaptor needed.
Raelin KTruck was ready in time and delivered to the lot for me. Very nice guy!
debby gWe got moved to a new location a few days before pickup, and we reserved one dozen furniture pads - the new location didn't have any furniture pads which was frustrating as we had to spend more money on less furniture pads from Walmart. Especially frustrating because we reserved them weeks in advance.
Logan CThe process was very slow at the time of the pick up. We provided all info at the time of 800 reservation Why did the info repeat at the time of a pick up.. The drop off was quick and simple after the trailer drop off. thank you for saving our time when we are exhausted from the long road trip.
Sherri RRevise the reservation system. I wanted to pick up in Fargo, ND and was told I had to reserve from Ada, MN, an hour away, for the equipment I wanted. The day before pickup I was informed Ada would not have the equipment and my nearest option was an additional hour away. The rep informed me "all reservations are accepted", so I didn't understand why I had to reserve non-existent equipment from a location an hour away from where I initially wanted to pick up. If all are accepted, I should have been able to make the reservations at the store I wanted in the first place, since apparently the reservations mean nothing. Overall, not impressed with the "reservation" system. The individual locations I visited were fine.
collin hThe people working at the Uhaul locations should be better at giving the customer the right trailer. An employer at the St cloud location gave my reservation to someone else.
Dustin FNothing
harry rTrailer had leaves and dirt inside but employee noticed and took the time to sweep it before I took off and apologized for it being dirty. Otherwise everything went as expected.
dan mNeeds a UHaul sign to better locate it. Would be nice to have some boxes for sale
Scott SNot friendly did not tell me where to drop keys just said if I didn't return them they would Bill me. They were closed.
JENNIFER BTrailer door was open upon arrival. Shop did not provide a walk around after hooking up the trailer. I had to close the trailer door and when doing that, I noticed the door would not properly close. Although the shop did make the repairs before leaving with the trailer, I had to spend the time waiting for this to be ready for use.
Jamie KI really liked the ease of towing. Was wondering if you ever have any for sale to the public? It was a great trailer!!
micheal fWas surprised that Uhaul as a company (not the location) would not transport the requested trailer to a more convenient U-Haul location. Had to travel several miles out of the way to pick trailer when there was a location very close to me
Dan MI've only used this location for the 24/7 drop off.
VICTOR BWe didn't get the 6 pads that we paid for but the truck was perfect size and we had no problems. Estimated use of 50 miles turned into about 25 because of the size of the truck. Easy pick up and drop off. Thanks
Stephen EI didn't deal with any staff or employees. I didn't go into the building. I just dropped off the trailer & did express/mobile check out.
Jeff LDrop off location in St. Joseph was great.
mark FNothing. Everything went excellent.
Steven JIn the future, I would make sure that all of your trucks/ trailers are inspected upon drop off and any issues taken care of before the next customer. If this had been done, my husband and I would not have wasted an entire day sitting on the side of the freeway because the brake froze up in the trailer we rented. We waited about three hours for Roadside Assistance. We were given the option to either transfer our belongings ourselves and U Haul would pay us $250 or they would hire a mover to come and do it for no expense to us. We chose a mover since we had extremely heavy furniture in the trailer. When the tow truck came and picked up the trailer, we had to drive a half hour to the gas station where the next U Haul place had a trailer for us just to sit there another three hours while U Haul had us waiting for a mover to transfer our belongings to the other trailer...BUT NOPE!! The tow truck driver would not even drop the trailer so we couldn't even get into the trailer if we wanted to. They could not find a mover so my husband and I had to transfer our belongings ourselves, which by the way, I hurt my back attempting to help with the really heavy items, which is why we wanted a mover in the first place. The tow truck driver offered to help but U Haul told us that if he even touched one thing that he would get the $250 and we would receive nothing! On a good note, The Corporate U Haul office did pay for our hotel room for the night since we were stuck all day waiting on them to take care of things. All in all, a very disappointing experience, especially after dealing with the loss of a loved one the two weeks prior (Why we rented the trailer in the first place). I personally feel that we should've at least received another form of compensation, perhaps a discount on the rental for our time that was wasted waiting for U Haul to complete what was promised to us, not to mention the back pain that I am suffering from because we had to move our belongings oursleves in the end.
Loren DPut some oil on the ratchets and slides.
Benjamin VPickup took over an hour due to internet rate not matching dealer rate. Asked and paid for 24 moving blankets, the next day when loading found out they only gave me 12. Called on Monday morning as I was only able to return 12 blankets, he told me he would correct the issue. I have not heard from him.
toby r